Francis Okonkwo
Summary
Experienced Regional Manager who is proficient in leadership, operational excellence, and ensuring client satisfaction. Bringing 15 years of managerial expertise dedicated to driving business growth and enhancing overall operations. Recognised for adept leadership and a proven track record of nurturing teams to achieve their maximum potential.
Overview
17
17
years of professional experience
Work history
Regional Manager (Operations)
Vodafone LTD
2020.09 - Current
- Responsible for leading and managing daily operations to achieve business goals and maximise profitability
- Established budgets based on historical, current and forecasted business data.
- Maintained agile, responsible organisation with sustained revenue growth by monitoring industry forecasts, honing budgets and adjusting marketing strategies.
- Partnered with management team to optimise operations and reduce costs.
- Recruited and managed senior staff with focus on delivering clear results.
- Allocated resources to teams and projects based on need, performance and availability.
- Drafted periodic reports to inform upper management on KPIs and operational issues.
- Implemented change management and network restructuring strategies to address underperforming areas.
- Increased market share through strong vendor network and customer-orientated service.
- Served as official representative of organisation to public groups or government agencies.
- Reviewed reports from subordinate management to identify areas of opportunity.
- Improved branding initiatives, implementing strategic marketing campaigns to maximise engagement.
- Ensuring products and services comply with regulatory and quality standards
- Ensuring company standards and procedures are followed
- Preparing and presenting monthly, quarterly, and annual statements, analyses, and reports of operations and finances
- Dealing with escalated customer issues, incident reports, and legal actions
- Responsible for leading sales team to market growth across multiple branches.
Branch Manager
Vodafone Ltd
2020.02 - 2020.09
- Supporting the regional manager
- Produce week/monthly KPI reports on market growth
- Responsible for the recruitment, development, training and motivation of new consultants
- Coaching and development of individuals both professionally and personally
- Accurately controlling monthly operations budget while delivering positive results.
- Identified and resolved operational issues impacting productivity, performance or profitability.
- Maintained organisational compliance with applicable legislation and regulations.
- Supportively directed a team of 7.
Cluster Manager
Carphone Warehouse
2017.07 - 2020.02
- Producing weekly/monthly KPI reports
- Implementing new incentives to increase store/regional sales
- Facilitating employee induction
- Managing P&L accounts.
Branch Manager
O2 Telefonica f
2013.01 - 2017.06
- Supporting regional manager
- Producing weekly/monthly KPI reports
- Inspiring staff to deliver high standards and increased sales
- Manage day-to-day operations for the retail store
- Optimizing performance by managing staff scheduling and payroll.
- Identified and resolved operational issues impacting productivity, performance or profitability.
- Worked with the board of directors to establish objectives and decisively lead operations.
- Created and led a successful business culture focused on performance.
- Conducted regular branch staff meetings to communicate goals and objectives.
Assistant Manager
Phones4U
2010.02 - 2013.01
- Training new and existing staff
- Implementing employee KIP's - monitoring these KPI's and addressing anomalies
- Maintained daily record of all transactions
- Manage day to day operations for the retail store.
- Monitored health and safety measures for guaranteed compliance.
- Recruited, interviewed and hired high-performing individuals, developing passionate, dedicated teams.
- Created classification systems to manage archives.
- Nurtured positive customer relationships, enhancing membership loyalty and driving client retention.
Assistant Manager
NatWest Bank
2007.06 - 2010.02
- Providing excellent customer service
- Meeting sales targets
- Cash Management.
- Recruited, interviewed and hired high-performing individuals, developing passionate, dedicated teams.
- Established clear budgets and cost control strategies to meet objectives.
- Acted as point of contact and escalation for complex customer queries.
- Developed a loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
Education
BA Degree - Business and Law
North London University
A Level - Law
Leyton Sixth Form College
LondonSkills
- Excellent people management skills
- Great communication skills with the ability to create and manage professional working relationships across national territories
- Driving continuous improvement and innovation to ensure objectives are achieved
- Managing the quality of services delivered to a customer
- Ability to prioritise and manage high-level tasks and directives
- Experience in building different growth strategies, forecasts and execution for the regional team
- Business development and planning
- Financial leadership
- Employee management
- Operational oversight
Custom
Available on request
Affiliations
- I enjoy reading, Playing FootBall and Spending Time with Family and Friends.
Timeline
Regional Manager (Operations)
Vodafone LTD
2020.09 - Current
Branch Manager
Vodafone Ltd
2020.02 - 2020.09
Cluster Manager
Carphone Warehouse
2017.07 - 2020.02
Branch Manager
O2 Telefonica f
2013.01 - 2017.06
Assistant Manager
Phones4U
2010.02 - 2013.01
Assistant Manager
NatWest Bank
2007.06 - 2010.02
BA Degree - Business and Law
North London University
A Level - Law
Leyton Sixth Form College