FRANCIS NWAOBILO
Derby,Derbyshire
Summary
A technology and cybersecurity specialist with a dedicated interest in developing digital infrastructure. Possesses extensive experience in facilitating digital transformation within regulated environments, effectively integrating operational and security requirements. Proficient in Microsoft cloud solutions, cybersecurity governance, and enterprise ICT tailored for the public sector and healthcare industries. Demonstrates a proven capacity to improve risk awareness, cyber resilience, and service quality. Implements governance frameworks, controls, and enhancements for small to medium-sized estates. Holds an MSc degree in Computer Networking and Cyber Security. Extensive professional experience spanning Local Government, Healthcare, and Managed Service sectors.
Overview
6
6
years of professional experience
Work History
ICT CYBERSECURITY & SURVEILLANCE OFFICER
Broxtowe Borough Council
2025.06 - Current
- Support enterprise ICT infrastructure across multi-domain Windows environments, ensuring system availability and security.
- Administer Active Directory, Entra ID, and identity governance, improving access control and reducing risk by 30%.
- Work across Microsoft 365 and cloud-integrated systems, supporting hybrid infrastructure operations.
- Investigate and resolve complex infrastructure and system issues, ensuring minimal service disruption.
- Act as technical liaison between internal users and external suppliers.
- Contribute to incident, problem, and change management processes in line with ITIL standards.
- Produce technical documentation and reports.
- Support infrastructure compliance aligned with Cyber Essentials.
- Increased audit readiness by 35% through structured infrastructure reporting
- Improved ICT risk visibility via monitoring dashboards
- Strengthened disaster recovery documentation
ICT SERVICE DESK SUPPORT (2nd Line Focus)
Broxtowe Borough Council
Nottingham, Nottinghamshire
2025.03 - 2025.06
- Delivered 1st and 2nd line support across Windows-based systems.
- Supported user account management and system configurations.
- Maintained SLA performance across a 490-user environment.
- Reduced incidents by 28% through problem management.
- Maintained technical knowledge base documentation.
- Delivered information technology (IT) security across surveillance and networked
systems, providing secure, compliant information and communications technology (ICT) services that meet business requirements. - Acted as an initial contact point for IT security incidents, working with internal teams and suppliers to investigate, escalate, and resolve incidents.
- Supported compliance with IT security governance and Cyber Essentials activities as well as legal and regulatory compliance for IT security.
- Assist in executing IT Risk Management processes, including identifying, assessing and mitigating risk within the ICT services.
- Facilitate Vulnerability Management and PEN Testing activities, including ensuring
tracking of remediation actions and findings until resolution. - Develop and maintain strong communication with both IT Operations and IT Manager and complete ICT Security Projects in alignment with the ICT Strategy and Cyber Security Action Plans.
- Highlights of accomplishments: 35% increase in Audit Readiness through compliance reporting per Cyber Essentials; 30% decrease in privileged access risk through improved identity governance controls.
- Implementing ICT risk governance via the implementation of dashboards and report
frameworks enhances visibility of ICT risk, while increasing disaster recovery capabilities to improve organisational resilience across critical systems.
Tools used: MS 365, Entra ID, Defender, Intune, SharePoint, Teams, Civica Housing.
IT ASSET COORDINATOR / SERVICE DESK ENGINEER
Bridlyn Accountancy & Co Ltd
2023.01 - 2025.03
- Supported Windows Server environments and endpoint infrastructure.
- Administered Active Directory and Microsoft 365.
- Managed asset lifecycle and documentation.
- Worked with third-party suppliers.
IT INFRASTRUCTURE ENGINEER
Hillsviewcare Ltd
2023.01 - 2024.01
- Installed and supported Windows Server infrastructure.
- Maintained system availability and resilience.
- Supported multi-site operations.
SENIOR NETWORK & SYSTEMS SECURITY SPECIALIST
Angels Care Solutions
2020.10 - 2023.12
- Managed network infrastructure, firewalls, VPNs.
- Supported hybrid environments.
- Improved infrastructure reliability through monitoring.
Education
MSc - Computer Networking & Cyber Security
London Metropolitan University
B.Tech - Mathematics & Computer Science
Federal University of Technology, Owerri
Skills
- Windows Server Administration
- Active Directory
- Group Policy
- DNS
- DHCP
- Microsoft 365
- Azure AD
- Intune
- VMware Virtualisation
- Physical Server Support
- Infrastructure Monitoring
- Fault-Finding
- Load Balancing
- SSL Certificate Management
- PowerShell Scripting
- Excel
- SCOM
- Hyperconverged Infrastructure
- Infrastructure as Code
- ITIL Framework
- SLA-driven support
- Technical documentation
- Knowledge base creation
- Supplier coordination
- Third-party coordination
- Multi-site infrastructure support
- On-call support
- High-priority incident response
Custom Section
- Cloud & Hybrid Infrastructure Support – Supported M365 hybrid environments
- System Improvements – Contributed to upgrades and standardisation
- Service Transformation – Supported modernisation initiatives
Additional Information
- Active member of the British Computer Society (BCS)
- Experienced in delivering IT security compliance, risk management, and cybersecurity.
- operations within a regulated public-sector environment.
Timeline
ICT CYBERSECURITY & SURVEILLANCE OFFICER
Broxtowe Borough Council
2025.06 - Current
ICT SERVICE DESK SUPPORT (2nd Line Focus)
Broxtowe Borough Council
2025.03 - 2025.06
IT ASSET COORDINATOR / SERVICE DESK ENGINEER
Bridlyn Accountancy & Co Ltd
2023.01 - 2025.03
IT INFRASTRUCTURE ENGINEER
Hillsviewcare Ltd
2023.01 - 2024.01
SENIOR NETWORK & SYSTEMS SECURITY SPECIALIST
Angels Care Solutions
2020.10 - 2023.12
MSc - Computer Networking & Cyber Security
London Metropolitan University
B.Tech - Mathematics & Computer Science
Federal University of Technology, Owerri