Francis Manzila-Lockaka
Brentford,London
Summary
I am a reliable, Client focused Service Executive experienced in building and maintaining client relationships whilst delivering exceptional service ensuring client satisfaction. My expertise includes client relationship management, project coordination, and effective communication, with a proven track record of fostering trust and loyalty with clients. I am adept at managing multiple accounts simultaneously, working collaboratively with cross-functional teams, and ensuring high-quality results are delivered on time. Passionate about learning and contributing skills and experience to ensure that every client interaction is both valuable and impactful. My ability to remain calm under pressure, combined with a strong focus on customer needs, enables me to handle challenging situations with professionalism and efficiency.
Overview
3
3
years of professional experience
12
12
years of post-secondary education
Work history
Client Service Executive
LBOX Communications
Richmond, Richmond upon Thames
01.2022 - 01.2025
- I served as the first point of contact for clients, managing 100’s of inquiries/ bookings weekly and building strong relationships
- Achieved high levels of client satisfaction resulting in repeat business, referrals and Google reviews
- Working alongside Key Account Managers & Production providing outstanding booking and client management support
- Accurately inputting all activity in real time on our CRM system so that client information is easily accessible
- I created multiple informative briefs outlining how to complete specific tasks, which resulted in the teams completing their tasks to the highest standard ensuring no deviation from our SOP’s
- Ensuring clients campaigns are booked correctly and delivered on time to meet the company’s SLA’s
- Worked closely with operations, print room and sales team to deliver outstanding customer service
- Accurately inputting all activity in real time on the CRM system for effective client management
- Review jobs booked on the online platform and follow up with customers to ensure their satisfaction
- Performing Job Sign offs daily and approval processes
- Creation of quotations in which 80% result in a job booking
- Outsourcing products for bespoke jobs and using our Optimus system to raise purchase orders as needed whilst ensuring timely receipt of invoices
Data Entry Administrator
Brompton Bicycles
12.2021 - 01.2022
- Review Invoices to determine country of origin of each product
- Identifying and fixing any incorrect invoices and keeping record
- Organising the spreadsheets of invoices and submitting them to management for our weekly report
Administrator/ Resulter
Express Test - Cignpost Diagnostics
08.2021 - 11.2021
- Processed customer bookings, verified identification, and documented results
- Managed PCR test packaging and ensured timely courier dispatch
- Ensured high customer service by recording results of COVID-19 tests and following up on inquiries
Education
BA (Hons) - Marketing and Advertising
University of Hertfordshire
01.2016 - 01.2019
A-Levels - BTEC Business Studies: Merit, BTEC ICT: Distinction Merit
01.2016 - 01.2018
GCSEs - 8 GCSEs (Grades A-C), including Maths and English.
Isleworth & Syon School for Boys
01.2009 - 01.2016
Skills
- Social research
- Advertising
- Sales targets
- Customer service
- Teamwork
- Collaboration
- Communication
- Client interactions
- Time management
- Teams
- Zoom
- Google Suite
- Adobe Creative Suite
- HubSpot
- Salesforce
- Auditing Invoices/ Raising Purchase Order's
- Presentations
- Technical Product Knowledge
- Telephone Mannerism
- Computer Literacy
- MS Office Suite Proficiency
- Email communication excellence
References
Available upon request.
Timeline
Client Service Executive
LBOX Communications
01.2022 - 01.2025
Data Entry Administrator
Brompton Bicycles
12.2021 - 01.2022
Administrator/ Resulter
Express Test - Cignpost Diagnostics
08.2021 - 11.2021
BA (Hons) - Marketing and Advertising
University of Hertfordshire
01.2016 - 01.2019
A-Levels - BTEC Business Studies: Merit, BTEC ICT: Distinction Merit
01.2016 - 01.2018
GCSEs - 8 GCSEs (Grades A-C), including Maths and English.
Isleworth & Syon School for Boys
01.2009 - 01.2016
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