FRANCIS KYEI
Plymouth,Devon
Summary
Experienced account personnel specializing in customer service and supply chain logistics. Demonstrated success in managing client accounts and driving business growth through strategic relationship building. Committed to maximizing sales and expanding product offerings.
Overview
8
8
years of professional experience
Work history
Customer service representative
McDonald's
Marsh Mill, Plymouth
02.2026 - Current
- Provide top-notch support for increased customer satisfaction.
- Improve customer satisfaction by effectively handling complaints and inquiries.
- Assist customers in making informed decisions by providing detailed product information which increased patronage by 2% in March "2026
- Please process orders promptly to ensure positive shopping experience for customers.
Account Manager
Smot Engineering Work
Suame
01.2021 - 12.2025
- Supported management of various accounts to help meet performance targets.
- Cultivated effective relationships with customers and team members, contributing to 10% increase in sales for 2024.
- Aided in building customer connections and addressing service requests efficiently.
Revenue Assistant
Ghana Revenue Authority
Kumasi
08.2019 - 09.2020
- Achieved 6% increase in revenue for 2020 by effectively advising taxpayers on their rights.
- Resolved complex tax issues, enhancing taxpayer satisfaction and compliance.
- Ensured timely preparation and submission of tax returns.
- Delivered accurate tax clearance certificates, streamlining taxpayer processes.
Loan Officer
Opportunity International Savings and Loans
Kumasi, Ashanti Region
07.2018 - 11.2018
- Achieved streamlined loan processing through effective coordination with underwriting teams, significantly reducing application timeframes.
- Enhanced customer satisfaction by providing outstanding after-sales support following loan disbursement.
- Contributed to 3% reduction in bad debt for OISL in September 2018 through thorough analysis of loan application trends.
Education
Master of Science - International Logistics and Supply Chain Management
University of Plymouth
Plymouth 01.2026 -
Bachelor of Science - Accounting and Finance
University For Development Studies
Wa, Ghana 08.2015 - 07.2019
Skills
- Customer experience
- Revenue enhancement
- Team synergy
- Strategic initiatives
- Global Logistics and supply chain Expert
Accomplishments
Ghana Revenue Authority Awards 2019-2020, Best National Service Pesronnel
Timeline
Customer service representative
McDonald's
02.2026 - Current
Master of Science - International Logistics and Supply Chain Management
University of Plymouth
01.2026 -
Account Manager
Smot Engineering Work
01.2021 - 12.2025
Revenue Assistant
Ghana Revenue Authority
08.2019 - 09.2020
Loan Officer
Opportunity International Savings and Loans
07.2018 - 11.2018
Bachelor of Science - Accounting and Finance
University For Development Studies
08.2015 - 07.2019