Francine Henry-Noel
Bradford
Summary
Dedicated professional with a strong focus on process improvement and effective task management. Committed to delivering high-quality results and adapting quickly to new challenges. Proficient in streamlining administrative functions and enhancing team collaboration through strong organisational and communication skills. Seeking a role that offers growth potential and the opportunity to contribute as a reliable team member.
Overview
31
31
years of professional experience
Work History
Administrative Volunteer
ACAP
Bradford
06.2025 - Current
- Supported office operations by taking on ad hoc clerical duties.
- Answered telephone calls to offer information, direct callers and take messages.
- Responded to incoming requests for information or forwarded to appropriate individual.
- Maintained confidentiality of sensitive information, adhering to data protection regulations.
- Built strong professional relationships by proactively completing tasks and offering support.
- Fostered a welcoming and safe environment for families and service users through effective rapport building.
- Employed active listening and empathy to enhance care experience for service users.
- Communicated ideas clearly across multiple channels to assist staff.
- Supported smooth running of local fundraising events.
- Collaborated on food catering arrangements to ensure timely delivery and quality service.
- Proofread and corrected different types of documentation.
Support Worker
Hft
01.2017 - 09.2018
- Assisted clients with daily living activities, including personal hygiene, meal preparation, and mobility, promoting independence.
- Provided personalised care and support to individuals with diverse needs, enhancing their quality of life.
- Encouraged service users to be independent and active members of society.
- Escorted clients to shops, appointments and special events, tailoring service to meet mobility and personal needs of individuals.
- Provided support in social, physical and emotional areas to assist clients with integrating into the local community.
- Managed challenging behaviour through de-escalation techniques and positive reinforcement, ensuring a safe environment.
- Communicated effectively with clients' families, providing updates and advice to support them in their caring roles.
- Developed trusting relationships with service users and advocated on their behalf.
- Managed violent behaviour by employing de-escalation techniques in a calm setting.
- Advocated for clients' rights and interests, ensuring their voices were heard in care planning and decision-making processes.
- Facilitated community integration for clients, organising social activities that improved their social skills and confidence.
Security Guard / Kirkgate Centre
Vision Security Group (VSG)
Bradford
01.2008 - 01.2017
- Completed Fire Marshall training, reinforcing understanding of safety protocols among staff.
- Maintained Centre's Pay Stations and Machine Posts daily, ensuring operational readiness and functionality.
- Liaised with customers daily to provide assistance and guidance, enhancing their experience.
Cleaner
Andron Contract Services
Bradford
01.2008 - 01.2008
- Maintained cleanliness and functionality of shopping centre facilities
- Provided support and fostered positive interactions with customers and staff
- Resolved conflicts to ensure uninterrupted operations and customer satisfaction
- Participated in team tasks to enhance collaboration and achieve shared goals
Administrative Assistant
Millennium Renaissance Consultants
01.2003 - 01.2007
- Entered data into digital systems, ensuring accurate record-keeping and systematic organisation of files.
- Managed incoming phone calls and coordinated various errands to support operational efficiency.
- Handled incoming calls and emails, providing prompt responses or directing queries to appropriate departments.
- Answered telephone calls to offer information, direct callers and take messages.
- Handled photocopying documents, updating files and faxing communications for staff.
Industrial Mechanic
Jamaica Private Power Company (JPPC)
01.2000 - 01.2002
- Ensured reliable electricity maintenance and production for national supplier
- Performed repairs on major engine components, enhancing overall engine performance
- Utilised proper safety techniques and equipment to promote safety for self and others.
- Kept machines in good working order by performing preventative maintenance.
- Operated a variety of machine tools to perform precision repairs, restoring machinery to optimal condition.
Apprentice Diesel Mechanic
R. G & Co Ltd
01.1996 - 01.2000
- Conducted maintenance on heavy duty trucks, enhancing reliability and performance
- Diagnosed vehicle issues by listening to customers, enabling precise and effective repairs
- Secured tools and premises during supervisor absence, safeguarding equipment and assets
Education
BSc - Operation Department Practice
Hallam University
01-2022
Access to HE - Science & Humanities
Bradford College
01-2018
Skills
- Administrative support
- Data management
- Record keeping
- Document editing
- Call management
- Fundraising support
- Time management
- Task prioritisation
- Process improvement
- Client engagement
- Collaborative teamwork
- Dependable support
- Goal-oriented approach
- Data management
REFERENCES
On request
HOBBIES / INTERESTS
My son and my personal progress.
Timeline
Administrative Volunteer
ACAP
06.2025 - Current
Support Worker
Hft
01.2017 - 09.2018
Security Guard / Kirkgate Centre
Vision Security Group (VSG)
01.2008 - 01.2017
Cleaner
Andron Contract Services
01.2008 - 01.2008
Administrative Assistant
Millennium Renaissance Consultants
01.2003 - 01.2007
Industrial Mechanic
Jamaica Private Power Company (JPPC)
01.2000 - 01.2002
Apprentice Diesel Mechanic
R. G & Co Ltd
01.1996 - 01.2000
BSc - Operation Department Practice
Hallam University
Access to HE - Science & Humanities
Bradford College