Francielle Borsa
Kidlington,Oxfordshire
Summary
Accomplished professional with a strong background in proactive leadership and robust supervisory competence. Demonstrates resourceful problem identification and a service-oriented approach, ensuring impeccable customer service. Skilled efficient scheduling techniques, consistently delivering high-quality results.
An organised professional with a knack for maintaining high standards and creating welcoming environments. Proficient in overseeing housekeeping operations and managing teams while fostering a positive work atmosphere. I am committed to enhancing guest satisfaction and operational efficiency in hospitality settings.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Head housekeeper
The Orders of St John Care Trust (OSJCT)
Oxford, Oxfordshire
04.2024 - Current
- Maintained a clean and healthy environment by regularly supervising housekeeping duties.
- Monitored inventory levels for effective management of supplies.
- Scheduled regular maintenance checks to ensure equipment functionality.
- Coordinated staff schedules for smooth running of operations.
- Improved condition of rooms to boost guest comfort by implementing strict cleaning standards.
- Ensured adherence to safety protocols, reducing incidents of workplace accidents.
- Created a safe environment for guests and staff, verifying all cleaning materials were used and stored in compliance with COSHH regulations.
Housekeeper supervisor
Macdonald Bear Hotel
Oxford, Oxfordshire
10.2023 - 04.2024
- Ensured guest satisfaction with prompt resolution of complaints or issues.
- Trained new staff members in housekeeping procedures and standards.
- Coordinated laundry operations, ensuring fresh linens for guests always.
- Collaborated with management on performance reviews for housekeeping staff.
- Delegated tasks evenly among team members for increased efficiency.
- Conducted regular inspections for adherence to cleanliness guidelines.
- Improved team productivity by implementing efficient housekeeping schedules.
Housekeeper
St John's College
Oxford, Oxfordshire
07.2018 - 08.2023
- Ensured spotless and tidy environment by performing comprehensive house cleaning tasks.
- Maintained high hygiene standards for improved living conditions.
- Managed waste disposal effectively for a cleaner environment.
- Cleaned kitchens, bathrooms and bedrooms thoroughly to service level agreements.
- Swept and vacuumed floors, hallways and stairwells, keeping public areas immaculately well-presented.
Education
Bachelor of Arts - Business Management
Buckinghamshire New University
Wycombe 02.2020 - 10.2023
Skills
- Proactive leadership
- Robust supervisory competence
- Resourceful problem identification
- Service-Oriented approach
- Impeccable customer service
- Efficient scheduling techniques
Affiliations
- Gym person, preparing my body for the future!
Languages
Portuguese
Native
Spanish
Beginner
Italian
Beginner
Timeline
Head housekeeper
The Orders of St John Care Trust (OSJCT)
04.2024 - Current
Housekeeper supervisor
Macdonald Bear Hotel
10.2023 - 04.2024
Bachelor of Arts - Business Management
Buckinghamshire New University
02.2020 - 10.2023
Housekeeper
St John's College
07.2018 - 08.2023
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