FRANCES NGOZI BEREBON EJIDE

• Attending to service users personal, physical and emotional needs
• Administering of personal care (Bathing and dressing up)
• Assisting service users to use the commode, bed pan and urinals
• Repositioning, treating pressure areas, changing soiled bed sheets and soiled pads
• Bed making and pad changes
• Assisting with food feeding and drinking of fluids
• Care of dentures
• Use of hoist for immobile service users
• Documentation
• Offering reassurance and assistance when needed
• Working as a team to achieve maximum holistic patient care

• Managed bookings, reservations, and ticketing
• Provided excellent customer services
• Coordinated with other departments and local operators
• Resolved complaints and issues

Maintained accuracy and attention to detail

Key Skill

• Recruited high-performing hospitality staff, onboarding with appropriate training.
• Coordinated with the sales department for special promotions or packages, boosting revenue generation.
• Recommended hotel packages and initiatives to customers for increased business profits.
• Communicated reservation confirmations to guests via post and email.
• Completed bookings and reservation amendments using hospitality property management software.
• Acted as first point of contact for customers to resolve potential issues with reservations.
• Devised employee management strategy to improve staff satisfaction and reduce turnover rate.
• Boosted customer satisfaction by promptly addressing and resolving all booking queries.
• Dealt with high-volume calls and emails competently to meet service targets.

Key Responsibilities:

• Ensured supplier compliance and quality of raw materials
• Streamlined production processes for higher quality outputs
• Conducted quality control testing and calibration checks
• Maintained accurate documentation and reporting
• Collaborated with suppliers and production teams
• Developed and implemented Standard Operating Procedures (SOPs)

Key Achievements:

• Improved quality control processes and outputs
• Ensured compliance with industry standards and regulations
• Identified and resolved quality issues promptly
• Developed and maintained effective SOPs and documentation

• Facilitated lesson planning by maintaining accurate, complete records.
• Coordinated laboratory experiments for students to test in-class theories.
• Taught complex chemistry concepts to students for improved understanding and academic performance.
• Promoted safe lab practices by providing clear instructions and ensuring compliance.
• Helped students use scientific language, formulas and equations for scientific inquiry and investigation.
• Designed laboratory experiments and implemented innovative teaching methodologies to facilitate better learning.