Dedicated Husband and Father of 3 who balances home life with being an avid sports lover Passionate about Football, Motorsport and Golf and I manage to get some me time by playing at my local golf club off a low single digit handicap
Francesco Emilio Marino
Cwmbran,South Wales
Summary
Client Relationship Executive delivering exceptional service to enhance customer loyalty and drive business growth. Cultivates strong industry relationships to promote value-added services and optimise financial revenues. Achieves and exceeds sales targets through strategic planning and effective stakeholder engagement.
Overview
13
13
years of professional experience
Work History
Client Relationship Executive
Topaz Detailing
Bristol , Avon
03.2023 - Current
- Delivering high level of service to customers in an effort to build upon current relationships whilst cultivating new opportunities.
- Foster a collaborative work environment, encouraging innovation and team engagement across departments to drive business objectives
- Cultivated strong industry relationships to promote value added services and improve business operations and financial revenues
- Build successful business culture focused on performance optimisation and goal attainment.
- Managed corporate trade show events, strengthening brand image and stakeholder relations through effective planning and executions.
- Contributed to social media strategy, creating posts that enhanced audience interaction and showcased the businesses proposition
- Achieved and exceeded monthly sales targets through strategic planning and customer engagement.
- Provided after-sales support to clients, resolving issues efficiently and maintaining positive business relationships.
- Analysed market trends and customer feedback to recommend product positioning and pricing strategies.
- Closely observed operations to ensure workflows and processes comply with quality assurance standards.
Senior Payroll Officer
NHS Wales
Cardiff, Gwent
03.2018 - 03.2023
- Led a team that oversaw the Cardiff & Vale Health Boards rostering process
- Checked payslips and reports to support payroll validation and reconciliation processes.
- Managed and resolved payroll discrepancies, providing timely corrections to guarantee accurate payments.
- Supported HR with new hire functions, adding employee information to company databases,
- Assisted with adjustments to payroll deductions and employee tax information.
- Reconciled monthly payroll, working closely with reporting team on net pay, advances and pensions.
- Traced transaction histories to locate missing payments and correct problems for employees.
- Maintained accurate records of employee pay structures and personal data.
Self Employed Car Detailer
Speciale Detailing
Cwmbran , Gwent
03.2015 - 01.2018
- Collected and delivered finished vehicles to customers within agreed timeframes, ensuring maximum workflow efficiency.
- Customised detailing approaches for luxury and vintage vehicles, paying close attention to manufacturer-specific requirements.
- Delivered exceptional vehicle valeting services, including washing, waxing, and interior cleaning, to meet customer satisfaction.
- Developed and maintained strong relationships with customers, generating repeat business through outstanding service and attention to detail.
- Maintained up-to-date knowledge of the latest detailing products and techniques, continuously improving service quality.
- Conducted thorough inspections of vehicles before and after valeting to identify any areas requiring additional attention.
- Utilised advanced polishing techniques to remove scratches and swirl marks, enhancing vehicle shine and finish.
- Conducted final inspections of detailed vehicles, ensuring every aspect met or exceeded customer expectations.
- Maintained clean and orderly workspace to adhere to presentation standards.
- Managed inventory of cleaning supplies, ordering replacements as necessary to maintain stock levels.
- Attended Car Shows and Owners Club events to drive Business Development Opportunities
Telephone Sales Operator
Fast Parts Wales Limited
Cwmbran , Gwent
03.2013 - 03.2015
- Achieved company targets by implementing successful sales strategies.
- Resolved customer issues and complaints promptly, improving overall customer experience.
- Enhanced customer satisfaction through friendly service and effective communication.
- Provided timely and accurate responses to customer enquiries, resolving issues to maintain high levels of customer trust.
- Demonstrated comprehensive product knowledge, effectively matching solutions to customer needs for enhanced satisfaction.
- Delivered follow-up support to customers, reinforcing trust and ensuring ongoing satisfaction.
- Maintained a keen awareness of stock levels and logistics to ensure prompt fulfilment of orders.
Education
Diploma of Higher Education - Sports Studies
St Albans RC High School
Pontypool, TOF01-2007
GCSEs -
St Albans RC High School
Pontypool, TOF01-2005
Skills
I'm a highly driven and passionate individual who truly obsesses over giving exceptional customer service whilst, growing businesses sustainably A strong team player who continually looks to improve workflows through collaboration whilst also being comfortable to own tasks in isolation when needed An enabler of positive workplace culture through leadership qualities that are underpinned by respect, fun and passion for hitting targets
Additional Skills
- Business Development
- Event management
- Team collaboration
- Account management
- Stakeholder engagement
- Results orientation
- Brand management
- B2B&C sales
- Prospecting
Interests
Timeline
Client Relationship Executive
Topaz Detailing
03.2023 - Current
Senior Payroll Officer
NHS Wales
03.2018 - 03.2023
Self Employed Car Detailer
Speciale Detailing
03.2015 - 01.2018
Telephone Sales Operator
Fast Parts Wales Limited
03.2013 - 03.2015
Diploma of Higher Education - Sports Studies
St Albans RC High School
GCSEs -
St Albans RC High School