Summary
Work history
Education
Skills
Custom
Timeline
Generic

FRANCESCO LEGNAZZI

Dogfooding Support Analyst and Community Manager
London

Summary

People person with outstanding communication skills and expert in IT support and logistics for virtual and face to face events. Well organised, reliable, I naturally engage my clients and colleagues in a persuasive and cooperative way. In the last few years, I have boosted my experience with creating and managing live and virtual events. My background in IT support has been useful in providing technical and logistical assistance for meetings, software applications, webinars and the management of data systems. Expert in establishing and maintaining relationships with clients, suppliers, and contractors to grow business. Excel at offering quality services to customers, resolving daily queries, and providing robust solutions in line with their requirements.

Work history

Projects Coordinator

B2B Group
London
10.2019 - Current
  • Exhibition's coordinator, project and team management for luxury and high-profile events
  • Event management from initial consultation and conception to final execution
  • Leasing with artists and performers for the necessary preparation of shows within the event
  • Dealing with clients and suppliers
  • Event coordination on-site
  • Among my regular clients: FIAT, Bulgari and the Italian Government Tourist Board.

Virtual Events Assistant

Skills for Care U.K.
London
11.2020 - 04.2021
  • Building and scheduling virtual events sessions in the booking system by using Eventsforce as a VCD (Virtual Content Delivery), Zoom, Microsoft Teams, Got GoToMeeting, Google Hangout, Cisco Webex
  • Supporting the planning and delegate management of virtual events
  • Briefing and co-ordinating employees
  • Managing delegate communications, registration, setting up confirmation and reminder emails, facilitator/speaker liaison and resources compilation, presentation slides and other media
  • Working with colleagues in the marketing team to promote events including updating and monitoring event web pages
  • Completing post event support (E- evaluations via Survey Monkey, attendance recording, providing feedback to colleagues and making improvement recommendations)
  • Answering and dealing with email enquiries pertaining to a range of virtual events
  • Assisting Skills for Care to meet its commitment to provide equal opportunities and encourage diversity.

Corporate Resources Assistant

Skills for Care U.K.
London
10.2019 - 11.2020
  • Managing internal and external customers with running meetings and events
  • In charge of logistic, delegate’s registrations, welcoming and engaging visitors, IT installations, invoicing
  • Ensuring that all marketing and promotional materials are available and highlighted to visitors and calendar administration
  • Among my regular clients: NHS, Department of health and social care, Virgin Care and AQA.

Outreach Manager

London Indian Film Festival
London
03.2019 - 07.2019

Events and Banqueting Coordinator

Novotel Greenwich
London
11.2018 - 03.2019

Event Coordinator

Shorts On Tap
Shoreditch, London
02.2016 - 11.2018

Guest Transport Manager

London Indian Film Festival
London
03.2018 - 07.2018

Customer Service Executive

Booking.com
Cambridge
04.2012 - 03.2013

Teacher and Project Coordinator

Italian Cultural Center
Cambridge
05.2010 - 04.2011

Recruitment Consultant

Manpower
Rome
09.2008 - 09.2009

Senior Customer Service Executive

Alitalia Airlines
Palermo
06.2001 - 01.2008

Trainee Marketing assistant

Medusa Production
Helsinki
05.2003 - 08.2003

Education

Acting courses - undefined

Open Scene Academy

Degree in communication and Media Studies -

University of Palermo

Skills

  • Digital Events management - Accounts management - Proficient in project management
  • Public Speaking – Communication-Customer Support -Time Management
  • Creative Thinking Adaptability - People person Planning and managing logistic
  • Fluent in English and Italian
  • Expert with operating the majors OS (Operation System): Microsoft Windows, macOS, Ubuntu and Easy Reservation CRS
  • Excel Mail Merging, Video Conferencing with the major online platforms (Zoom, Webex Meetings, GoToMeeting, Google Workspace, Skype, Microsoft Teams), Electronic Presentation, Jira service desk CRMs and remote assistance
  • Confident in using Words, Excel, PowerPoint, Open office, Opera PMS, Click Travel, SharePoint (Microsoft), Microsoft Form, Swapcard and Survey Monkey

Custom

  • I practice bouldering, squash, workout and skating
  • I have an interest in technology, music, art, new places, history, nature, science, biology and literature
  • I also have a passion for playing chess

Timeline

Virtual Events Assistant

Skills for Care U.K.
11.2020 - 04.2021

Projects Coordinator

B2B Group
10.2019 - Current

Corporate Resources Assistant

Skills for Care U.K.
10.2019 - 11.2020

Outreach Manager

London Indian Film Festival
03.2019 - 07.2019

Events and Banqueting Coordinator

Novotel Greenwich
11.2018 - 03.2019

Guest Transport Manager

London Indian Film Festival
03.2018 - 07.2018

Event Coordinator

Shorts On Tap
02.2016 - 11.2018

Customer Service Executive

Booking.com
04.2012 - 03.2013

Teacher and Project Coordinator

Italian Cultural Center
05.2010 - 04.2011

Recruitment Consultant

Manpower
09.2008 - 09.2009

Trainee Marketing assistant

Medusa Production
05.2003 - 08.2003

Senior Customer Service Executive

Alitalia Airlines
06.2001 - 01.2008

Acting courses - undefined

Open Scene Academy

Degree in communication and Media Studies -

University of Palermo

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FRANCESCO LEGNAZZIDogfooding Support Analyst and Community Manager