Francesca Brown

• Working as part of the third largest office globally, co-ordinating all aspects of internal and client meetings, booking meeting rooms for video conferences and large scale events on Condecco, arranging hospitality and equipment as required.
• Co-ordinating large scale external events, sending out invitations to clients, using Excel to track responses and dietary requirements. Greeting guests on arrival, assisting with IT set-up and delivering drinks receptions.
• Co-ordinating work experience placements for university and sixth form students across multiple disciplinaries within the Birmingham office.
• Training new starters on all Front of House procedures, ARUP processes and on bespoke IT systems.
• Fire Marshall for ARUP Birmingham - responsible for leading clients, internal staff and guests within the office safely to evacuation point in the event of a fire evacuation.
• First point of contact for all New Starters at ARUP Birmingham, working with IT to organise equipment and set-up requests as required, co-ordinating ID passes, scheduling office inductions and assisting where required.
• Professionally greeting clients as they arrive, engaging with them to ensure that they receive a memorable client experience and go forward with an excellent first impression of ARUP.
• Scheduling multiple room bookings as required for regular events, hosting clients and co-ordinating all prior requests as required.
• Liaising with ARUP Fellows, Office Leaders from the UK and global offices, Directors and PAs.

• Scheduling meetings, co-ordinating room bookings for internal and client meetings and video calls across multiple locations, managing a high volume of incoming enquiries.
• Providing an exceptional client service for all guests of Atkins Realis, maintaining a five star client experience, issuing passes and contacting hosts promptly on arrival.
• Liaising with external vendors, catering companies and contractors to ensure timely and high-quality service delivery.
• Monitoring office supplies managing procurement and replenishing stock levels efficiently.

• Providing full secretarial support to the Senior Business Manager.
• Preparing and distributing meeting agendas, taking minutes in meetings, circulating these to Senior Leadership Team and ensuring follow-up-up on actions.
• Extensive diary and calendar management at MD level.
• Handling confidential and sensitive information with discretion, ensuring secure management of documents and communications
• Creating bid proposals, accurately and efficiently updating the internal CRM system, tracking the progress and success of all proposals.

• Training and supervising New Starters on all systems and processes. Solely managing the entire out of hours service.
• Delivering amazing client service, ensuring that every single customer has a fantastic experience and an excellent impression of BUPA.
• Taking calls from potential customers, guiding them through the BUPA products available, upselling and identifying the right package for them.
• Responding to a high volume of incoming enquiries, processing sales orders for PCR and lateral flow tests for customers of multiple cruise operators.
• Utilising a number of different systems including the in-house CRM efficiently to find and provide customers with the information they require as quickly as possible.

• Extensive diary management, scheduling meetings for Senior Management across the Directorate, attending meetings and taking minutes.
• Providing full secretarial support to the Neighbourhoods Directorate.
• Co-ordinating team meetings and daily video calls for the Directorate, sending invitations, booking meeting rooms as required.
• Managing and circulating agendas and actions from team meetings.
• Receiving and placing orders for mobile phones for all colleagues across the Directorate, managing electronic records, liaising with IT, using Lotus Notes to efficiently submit and manage high volumes of orders.