Francesca Young
Shirehampton,Bristol
Summary
Dedicated professional with a proven track record of enhancing team efficiency and collaboration. Achieved promotion to senior position within the first year and consistently received annual bonuses, awarded to only 20% of employees. Experienced in maintaining high standards while working independently during transitional periods. Eager to expand knowledge and skills in new challenges and opportunities.
Overview
9
9
years of professional experience
Work history
Senior Administrator / Office Representative
Curtis Banks
Bristol
07.2021 - Current
- Optimised workflow within organisation by implementing advanced scheduling techniques.
- Delegate tasks to optimise workflow and ensure team efficiency.
- Facilitated smooth running of company events to enhance team engagement and organisational cohesion.
- Delivered staff training sessions to elevate team performance.
- Negotiated contracts with vendors to secure advantageous terms for the company.
- Orchestrated complex diary management for busy executives to optimise time and enhance productivity.
- Managed daily office maintenance tasks, including cleaning, organisation, and supply management, to maintain a professional environment.
- Minimised errors on official documents by conducting meticulous proofreading before submission.
- Coordinated office inventory management to support streamlined operational processes.
- Handled incoming correspondence to facilitate effective communication and maintain operational efficiency.
- Maintained strict confidentiality whilst handling sensitive information and documents.
- Executed high-level administrative tasks to enhance operational efficiency for senior management.
- Facilitated seamless office operations to enhance team productivity and workflow efficiency.
- Organised office events to strengthen interpersonal relationships and promote teamwork.
- Handled sensitive information discreetly maintaining high levels of confidentiality.
- Managed office supplies inventory to prevent shortages or excesses.
- Maintained accurate financial records to ensure consistency and reliability.
- Maintained a tidy and organised workspace, promoting a productive work environment.
- Maintained digital filing system effectively enabling easier retrieval of documents.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Delivered front of house duties with warm and professional manner.
- Maintained accurate and up-to-date records for smooth handovers.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Managed calendars, strategically scheduling appointments to maximise availability.
- Prioritised tasks to maintain reliable service throughout peak times.
- Assisted with set up of ID card and access permissions following site security practices.
- Supported staff with administrative needs for photocopying, faxing and filing.
Barista
Bar Chocolat
Bristol
11.2016 - 03.2020
- Streamlined order taking process, reducing wait times for customers' convenience.
- Trained new staff members on café operations, fostering teamwork and consistency.
- Maintained cleanliness of the café area whilst preparing orders.
- Assisted in inventory control measures for effective stock management.
- Addressed any customer complaints or issues promptly, ensuring customer satisfaction.
- Implemented hygiene standards throughout café premises for public health safety compliance.
- Provided a welcoming atmosphere to customers, promoting return visits.
- Managed high volume orders during peak hours maintaining quality of service.
- Collaborated with team members during busy periods improving workflow efficiency.
- Enhanced bar efficiency by keeping work areas tidy and well-stocked.
- Performed cash handling duties accurately to maintain financial integrity.
- Upheld excellent relationships with regular clients fostering loyalty and repeat business.
- Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
- Stocked counters, refrigerators and food service bars with fresh supplies.
- Cleaned kitchen areas, food counters, and cooking utensils.
Education
Art Course - Art and Design
City of Bristol College
Bristol 04.2001 -
GCSEs -
Bristol Cathedral Choir School
Bristol 04.2001 -
Skills
- Effective problem-solving
- Budget management
- Time efficiency
- Invoice management
- Event planning
- Office management
- MS Teams updates
- Office administration
- Workflow Development
- Process improvements
- Effective task management
- Team Player
References
References available upon request.
Timeline
Senior Administrator / Office Representative
Curtis Banks
07.2021 - Current
Barista
Bar Chocolat
11.2016 - 03.2020
Art Course - Art and Design
City of Bristol College
04.2001 -
GCSEs -
Bristol Cathedral Choir School
04.2001 -