Summary
Overview
Work History
Education
Skills
Timeline
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Francesca Ubuane

Associate Practitioner
London

Summary

Dynamic and results-driven professional transitioning into corporate sales with a proven history of exceeding targets in high-end retail and healthcare sectors. Experienced in managing solo and team-based sales counters, adept at consultative selling, upselling, and delivering exceptional customer experiences.

Known for strong organizational skills, time management, and the ability to think quickly and strategically under pressure. My diverse communication style and charismatic approach enable me to build rapport across varied client profiles. Resilient and persistent, I bring thick skin and a positive, optimistic mindset to overcome challenges and deliver consistent results.

Driven by a passion for growth and learning, I am eager to apply my strong interpersonal and problem-solving skills in a corporate sales environment, embracing new challenges with enthusiasm and professionalism.

Overview

6
6
years of professional experience

Work History

Associate Practitioner

Oxleas NHS Foundation Trust
02.2022 - 09.2024
  • Delivered high-quality care to children with complex health needs, demonstrating exceptional attention to detail and responsibility.
  • Maintained effective communication with multidisciplinary teams, patients, and families, ensuring clear information exchange and building trust.
  • Administered medication and operated specialized medical equipment safely and accurately, requiring strong compliance with protocols and precision.
  • Managed detailed record-keeping and documentation, ensuring confidentiality and adherence to data protection standards.
  • Adapted quickly to changing situations, showing resilience and problem-solving skills in high-pressure environments.
  • Coordinated with supervisors to implement delegated tasks, demonstrating initiative, accountability, and teamwork.
  • Developed strong organizational and time management skills by balancing multiple care responsibilities during shifts.
  • Maintained professional composure and empathy, providing support and reassurance to vulnerable individuals and their families.

Donor Carer

NHSP
01.2022 - 12.2022
  • Exceptional communication skills: Experienced in diverse, sensitive interactions with patients, families, and healthcare professionals.
  • Problem-solving & adaptability: Managed complex situations independently, making quick decisions in high-pressure environments.
  • Organisation & time management: Balanced multiple patients, procedures, and documentation with accuracy and efficiency.
  • Customer service & relationship building: Developed rapport with patients and donors, addressing their concerns and needs proactively.
  • Attention to detail: Ensured accuracy in medication administration, data entry, and adherence to strict protocols.

Sales Associate

ELEMIS
09.2020 - 12.2021
  • Collaborated with a team to sell Elemis skincare products and provide facial treatments to customers.
  • Achieved and surpassed sales targets through consultative selling and personalized customer engagement.
  • Developed in-depth product knowledge to educate customers and recommend suitable skincare solutions.
  • Assisted in maintaining a visually appealing and organized counter environment.
  • Contributed to team efforts by sharing best practices and supporting colleagues during peak periods

Account Manager

Fortnum & Mason
04.2018 - 07.2020
  • Managed a high-end retail counter independently, serving diverse and discerning clientele.
  • Exceeded sales targets consistently through proactive upselling and personalized customer engagement.
  • Developed strong product knowledge to advise and recommend items that met customer needs and preferences.
  • Maintained stock levels, merchandised products, and ensured the counter’s visual appeal aligned with brand standards.
  • Resolved customer queries and complaints professionally, enhancing customer satisfaction and loyalty.
  • Utilized initiative and creativity to attract new customers and boost repeat business in a competitive environment.

Education

Bachelor of Science - London South Bank University

London South Bank University
London, United Kingdom
06-2027

No Degree - Access To Social Work

London South East Colleges
London, United Kingdom
06-2024

Skills

    Sales & Customer Service:

  • Relationship building & client engagement
  • Consultative selling & upselling techniques
  • Target-driven & results-oriented
  • Product knowledge & inventory management
  • Handling customer objections & complaint resolution

    • Communication & Interpersonal:

  • Diverse communication skills with empathy and charisma
  • Confident in face-to-face, phone, and virtual interactions
  • Team collaboration and independent working capability
  • Clear, positive, and persuasive communication style

    Organizational & Time Management:

  • Efficient multitasking & prioritization
  • Strong attention to detail in stock and administrative tasks
  • Reliable, punctual, and self-motivated in lone worker roles

    • Adaptability & Problem Solving:

  • Quick thinker, able to think outside the box to meet targets
  • Ability to remain calm under pressure and maintain professionalism
  • Resilience and “thick skin” in challenging customer situations

    • Technical & Digital:

  • Proficient with CRM systems and sales tracking tools
  • Competent with Microsoft Office (Word, Excel, Outlook) and appointment booking software

Timeline

Associate Practitioner

Oxleas NHS Foundation Trust
02.2022 - 09.2024

Donor Carer

NHSP
01.2022 - 12.2022

Sales Associate

ELEMIS
09.2020 - 12.2021

Account Manager

Fortnum & Mason
04.2018 - 07.2020

Bachelor of Science - London South Bank University

London South Bank University

No Degree - Access To Social Work

London South East Colleges

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Francesca UbuaneAssociate Practitioner