Sage 50
Francesca Spalding
Julie
DUDLEY
Summary
A capable , determined , confident and well organised individual. Who has adapted in any role i have been given.
I am able to get on with tasks independantly or with very little help.Highly approachable who holds a pleasant attitude and willingness to make a positive mark.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Office Administrator
Central Extrusions Ltd Cradley Heath
08.2022 - 10.2022
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
- Supported office manager with proactive correspondence management, document coordination and customer relations.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained open communication with customers to foster positive relations and provide updates on issues.
- Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
- Interacted with customers by phone, email or in-person to provide information.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
- Edited documents to improve accuracy of language, flow and readability.
Assistant Office Manager
Permanent K C S Construction West Midlands, County
04.2020 - 07.2022
- Coordinated board and committee meetings, schedules, information preparation and distribution.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Recorded and tracked operational expenses to identify and eliminate wasteful spending.
- Created and updated records and files to maintain document compliance.
- Authored business documents to organize and emphasize information quickly and effectively.
- Optimized office schedule to balance team workloads, group productivity and financial targets.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Conferred with insurance company representatives to expedite payments and resolve filing issues, keeping aging balances low and office finances strong.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Managed accurate and fully compliant AP/AR operations by documenting expenses, reconciling accounts and correcting discrepancies.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Offered technical support and troubleshot issues to enhance office productivity.
- Sorted, opened and routed mail and deliveries to meet business requirements.
Receptionist Administrator
Premier Inn Birmingham City Centre Bridge Street hotel
Birmingham
02.2018 - 12.2019
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Utilized Software to retrieve and deliver Type messages.
- Scheduled initial and return appointments for Type clients, adhering to internal policies while accommodating individual customer needs.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Promoted maintenance of professional and courteous customer interactions across reception personnel.
- Monitored visitor access and maintained situational awareness to promote on-site security and safety.
- Kept reception area clean and neat to give visitors positive first impression.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Screened visitors and issued badges to maintain safety and security.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Handled complaints and questions, and re-directed calls to other team members.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Greeted customers and visitors in-person and via telephone calls.
- Acted as first point of contact and set appointments for prospective clients.
Front of House Team Member
F1 Restaurant
Birmingham
02.2016 - 02.2017
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
- Managed inventory through effectively ordering and stocking uniforms, linens, beverages and front of house supplies.
- Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
Education
GCSE - English Language And Literature
Alexandra High school & sixth form centre
09.2003 - 01.2008
London Schools Of Public RelationsBusiness And Digital Marketing - Crisis Management
London School of Public Relations
10.2022 - 10.2022
Business And Digital Marketing For Business
04.2018 - 04.2018
Skills
BMETSKILLSAbility To Work Under Pressure, Adaptability, Administration, Analytical, BusinessAnalysis, Customer Service, Decision Making, Dependable, Payroll, Cash HandlingInvoicing, Bookkeeping, Project Management, Team Management, Risk ManagementHOBBIES & INTERESTSCoaching & mentoring, Cooking
Office administration
Strategic planning
Performance improvement
Administrative support
Business administration
Office management
Expense reporting
Inbound phone call handling
Staff Management
Software
Microsoft 365
Timeline
London Schools Of Public RelationsBusiness And Digital Marketing - Crisis Management
London School of Public Relations
10.2022 - 10.2022
Office Administrator
Central Extrusions Ltd Cradley Heath
08.2022 - 10.2022
Assistant Office Manager
Permanent K C S Construction West Midlands, County
04.2020 - 07.2022
Business And Digital Marketing For Business
04.2018 - 04.2018
Receptionist Administrator
Premier Inn Birmingham City Centre Bridge Street hotel
02.2018 - 12.2019
Front of House Team Member
F1 Restaurant
02.2016 - 02.2017
GCSE - English Language And Literature
Alexandra High school & sixth form centre
09.2003 - 01.2008