Francesca Sbarbaro
Edinburgh,UK
Summary
Dynamic and results-driven professional with extensive expertise in marketing, sales, and project leadership. Demonstrates exceptional skills in strategic marketing campaigns, business development, and executive decision-making. Proficient in negotiation mastery and persuasive presentation, with a proven track record of effective leadership and influential communication. Adept at developing sales strategies and managing B2B sales initiatives. Committed to leveraging organisational skills and strategic visioning to drive business growth and achieve corporate objectives.
Enthusiastic Tourism Coordinator with knack for crafting engaging travel itineraries and boosting visitor satisfaction. Excelled at managing tourism projects, resulting in streamlined operations and enhanced guest experiences. Known for innovative approaches to promoting local attractions and fostering strong community relationships.
Overview
24
24
years of professional experience
3997
3997
years of post-secondary education
Work history
Operation Executive & Client Relations Leader
Atlas Travel Solutions Ltd
Edinburgh
2023.01 - 2026.04
- Producing competitive quotes for your clients by understanding their needs and budget
- Building and maintaining a great working relationship with your clients & suppliers
- Improving and updating your product knowledge
- Assuming responsibility for your clients pending and confirmed groups
- Operating your groups from quotation through to final invoicing, calculating technical timings and all logistic aspects.
- Attending familiarisation trips, trade airs and meetings as directed.
Reservations Agent
Hotelfone Ltd
Edinburgh
2019.03 - 2022.12
- Booking Support for hotels in UK, France, Italy and Spain.
- Handling calls from guests who want to make a room reservation, understanding the rate strategy, being thorough in recording the booking, and being quick to spot an opportunity to upsell
- Inform customers about services and products offered, local attractions, driving directions, and provide any other type of information the customer wants to know about their trip.
- Accommodate them with services that best fit their needs. Makes sure the requested dates, products, or services are available and complete the reservation with a friendly attitude
Operation executive
Extended Tours of Scotland
Edinburgh
2017.01 - 2019.03
- Produce accurate travel itineraries and confirmation
- Preparation of extended tour with regular departures as well as bespoke private tours.
- Contract with local suppliers and service providers including accommodation, attractions, guides, event venues, restaurants and transport companies.
- Sourcing new suppliers and services in Scotland in accordance with the company growth and new products development.
- Sales and marketing activities aimed at travel trade wholesalers, tour operator and travel agents specifically with Italian markets.
- Heritage Portfolio
Front of house supervisor
Signet Library & Hopetoun House
Edinburgh, UK
2015.03 - 2016.12
- Ensure all service areas are set up to the highest standard.
- Ensure that all meeting rooms are set up, serviced and cleared away according to the meeting room standards.
- Check sheet Co-operate with all catering staff and undertake such duties in the kitchen / service areas as requested.
- Ensure an efficient and effective service is delivered at all times.
- Project a willing and helpful attitude to customers.
- Seek the appropriate knowledge of food items sold throughout catering areas.
- Ensure food storage and areas under your control are maintained in a clean & tidy condition, in accordance the company's Hygiene, Health and Safety policies and procedures.
- Report any faults catering manager. Attend training sessions when required.
Operation Executive
Atlas Travel Solutions
Edinburgh, UK
2015.01 - 2015.08
- Administer bookings for all the tours destination on the reservation systems.
- Load product and supplier information and contracts onto the system.
- Produce accurate travel itineraries and confirmation, providing accurate information to suppliers and preparing accurate documentation.
Cafe supervisor
Rabbie's Tours
Edinburgh, UK
2014.02 - 2015.01
- Customer Assistant, visitor information, coffee and food preparation.
- Collaborated with sales team to ensure the delivery of efficient, high-quality service.
- Consistently received positive feedback from guests on performance reviews.
Shop Supervisor
Peckham's
Edinburgh, UK
2012.01 - 2014.02
- Purchases and Sales, Client Assistance, orders, coffee and Food Preparation
- Provided coaching, mentoring, and consultation to staff to enhance staff development
- Reviewed weekly inventory charts and recorded facility needs.
Ticket office team member
Palazzo Reale
Milan
2007.02 - 2011.08
- Events assistant
- Retail supervisor
- Reviewed weekly inventory charts and recorded facility needs.
- Consistently received positive feedback from guests on performance reviews.
Travel agent
Alpitour
Milan, IT
2002.10 - 2006.10
- Programming and planning of educational tour for students
- Customer services
- Collaborated with teachers to ensure the delivery of efficient, high-quality service providing accurate information and preparing accurate documentation.
- Load product and supplier information and contracts onto the system
Education
Liceo Artistico Preziosissimo Sangue
Bachelor of Arts - Painting and Scenography
Academy
Schaerbeek, BESkills
- Marketing
- Project Scheduling
- Sales
- Microsoft Excel
- PROBLEM-SOLVING
- TIME MANAGEMENT
- Organizational Skills
- Strategic visioning
- Leadership proficiency
- Negotiation mastery
- Persuasive presentation
- Executive decision-making
- Strategic marketing campaigns
- Influential communication
- Business development
- Sales and marketing strategies
- Employee training
- Market research
- Client contract negotiations
- Effective leadership
- B2B sales
- Project leadership
- Sales strategy development
- Executive communication
Additional information
- SKILLS
- Effective communication Foreign Languages: Italian
- Problem-solving/Creativity Professionalism and work ethic
- Interpersonal abilities Planning and organizing
- Teamwork skills Self-motivation
- Diversity sensitivity Time Management
- Positive attitude and energy Adaptability and flexibility
Languages
Italian
Native
Affiliations
- yoga
- cooking
- gardening
- upcycled furniture
- drawing and painting
- any kind of art!
Timeline
Operation Executive & Client Relations Leader
Atlas Travel Solutions Ltd
2023.01 - 2026.04
Reservations Agent
Hotelfone Ltd
2019.03 - 2022.12
Operation executive
Extended Tours of Scotland
2017.01 - 2019.03
Front of house supervisor
Signet Library & Hopetoun House
2015.03 - 2016.12
Operation Executive
Atlas Travel Solutions
2015.01 - 2015.08
Cafe supervisor
Rabbie's Tours
2014.02 - 2015.01
Shop Supervisor
Peckham's
2012.01 - 2014.02
Ticket office team member
Palazzo Reale
2007.02 - 2011.08
Travel agent
Alpitour
2002.10 - 2006.10
Liceo Artistico Preziosissimo Sangue
Bachelor of Arts - Painting and Scenography
Academy