Summary
Work history
Education
Skills
References
Timeline
BusinessAnalyst
Francesca Potts

Francesca Potts

Liverpool

Summary

With a background in Human Resources, I bring skills in employee engagement, conflict resolution, and organisational development to my new challenge in a student-support setting. My HR background has equipped me with expertise in active listening, empathetic communication, and strategic problem-solving. I have experience in guiding individuals through career progression, personal development plans, and conflict mediation, fostering inclusive and supportive environments. My passion for helping others and my HR expertise uniquely position me to contribute effectively to student support services, promoting student success through proactive support, empathetic guidance, and a welcoming environment.

Work history

Business Graduate

Amey
Liverpool
10.2022 - Current
  • Assisted in developing new HR initiatives, projects and procedures.
  • Handled employee enquiries and complaints, escalating issues to managers when needed.
  • Kept physical and electronic personnel files regularly updated for accurate records.
  • Coordinated staff meetings, booking appropriate spaces and communicating invites.
  • Produced accurate, reliable reports for management monitoring of personnel activity.
  • Analysed training requirements at individual, team and organisational level to create and deliver personalised training packages.
  • Processed and supported over 60 successful career progression applications.

Sales Assistant

Clarks
Liverpool
04.2022 - 10.2022
  • Provided service with a smile, offering helpful advice to best meet customer needs.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
  • Worked energetically to maintain efficient operations during peak trading hours.
  • Maintained knowledge of products and features to provide recommendations to customers.

Sales Assistant

New Look
St Helens
07.2021 - 02.2022
  • Supporting organisational goals through sales and achievement of targets, ensuring customer retention to the store and positive customer feedback.

Work Experience

St Helens Council
St Helens
05.2018 - 05.2018
  • Providing admin and organisational support to the social media team within St Helens council by coordinating calendars and creating social media posts on behalf of the council.

Education

Bachelor of Science with Honours Class I - Business Studies

Liverpool John Moores University
09/2019 - 07/2022

A Level -

Carmel College, St. Helens
09/2016 - 07/2018

GCSE - undefined

Cowley International College

Skills

  • Active listening
  • Database management
  • Note taking
  • Verbal/non-verbal communication
  • Multi-tasking
  • IT skills
  • Collaboration

References

References available upon request.

Timeline

Business Graduate

Amey
10.2022 - Current

Sales Assistant

Clarks
04.2022 - 10.2022

Sales Assistant

New Look
07.2021 - 02.2022

Work Experience

St Helens Council
05.2018 - 05.2018

Bachelor of Science with Honours Class I - Business Studies

Liverpool John Moores University
09/2019 - 07/2022

A Level -

Carmel College, St. Helens
09/2016 - 07/2018

GCSE - undefined

Cowley International College

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Francesca Potts