Francesca Palmo
London,City of London
Summary
Highly motivated receptionist, fast learner and charismatic, driven to improve productivity and customer relations with professional demeanour and attention to detail. Skilled in maintaining schedules, making appointments, taking messages, and treating visitors with care and respect. Experienced in working and communicating with individuals and groups from diverse cultural backgrounds, and in implementing support plans that focus on individual welfare, needs, wants, and interests. Promoted after only 3 months as Senior for the abilities learned in short time. Bringing forth the ability to manage front desk settings with organisation and a sense of calm, always maintaining a confidential approach to sensitive information.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Senior Receptionist
Malmaison
London, City of London
07.2023 - Current
- Delivered front of house duties with warm and professional manner.
- Handled office petty cash and maintained flawless records.
- Wrote professional letters, memos and emails for internal and external business communication.
- Prioritised tasks to maintain reliable service throughout peak times.
- Managed bookings using Opera PMs software to schedule, cancel and re-arrange appointments.
- Trained new staff in Opera navigation and customer service standards.
- Greeted incoming customers in professional manner and provided friendly, knowledgeable assistance.
- Took and communicated messages to minimise interruptions to staff workflows.
- Welcomed 80+ guest each day with warmth and charisma.
Assistant Manager
Clays
London
08.2022 - Current
- Manage guest bookings, external calls, dealing with bookings, customer enquiries and complaint service
- Administration office tasks and venue replenishment, reports, data input and output
- Support management to organised agenda, training and team meetings
- Monitoring the timing slots to assure the booking time was respected
- Train staff to deliver outstanding customer service
- Develop and implement social media marketing plans to publicise events and improve revenue.
Senior Receptionist
Caprice Holding
London
06.2021 - 08.2022
- Manage guest bookings, enquiries accurately and efficiently for continued customer satisfaction
- Provide a comfortable, helpful and attentive environment to guests in the waiting area
- Administration refilling supplies for the team as iPads, uniforms, radios, menus etc
- Promptly answering external calls, dealing with bookings and customer queries.
Front Desk Receptionist
Eight Members Club
London
04.2018 - 03.2020
- Greet and welcome guests in person and on phone: answer and direct inquiries to the design department
- Maintain log books, including sing-in/out logs, front desk expenditures, and calls received
- Pick up and sort daily incoming correspondence and deliver sorted mail to addresses
- Maintain executive managers's calendars by planning and scheduling conferences
- Develop and utilise effective filing and retrieval systems, and maintain office supplies by placing orders and evaluating new products
- Manage the front office reception area by cleaning and organising the desk and visitor lobby.
Visitor Assistant and Contact Centre Assistant
A. Salinas Archaeological Museum
Palermo
01.2017 - 01.2018
- Personable engagement with visitors, as well as colleagues, to promote inter-departmental cohesion
- Prompt response and recording of customer enquiries, ensuring internal database is kept up to date
- Ability to work in a fast-paced environment, flexibly and cooperatively, adapting coherently during emergency scenarios requiring evacuation, and the implementation of safety procedures
Education
Master of Arts - Archaeology
Alma Mater Studiorum
12.2014 - 05.2017
Bachelor of Arts - Anthropology
Università degli studi di Palermo
09.2010 - 05.2013
Skills
- Data Analytics
- Cash handling
- Payment Processing
- Outlook
- Microsoft Outlook, Word and Excel
- Problem-solving
- Drinks upselling
- Communication skills
- Multilingual
- Fast learner
Certification
IELTS certificate (British Council), 2020, C1
Languages
English
Upper intermediate (B2)
Italian
Native
Spanish
Intermediate (B1)
Mandarin
Beginner
Timeline
Senior Receptionist
Malmaison
07.2023 - Current
Assistant Manager
Clays
08.2022 - Current
Senior Receptionist
Caprice Holding
06.2021 - 08.2022
Front Desk Receptionist
Eight Members Club
04.2018 - 03.2020
Visitor Assistant and Contact Centre Assistant
A. Salinas Archaeological Museum
01.2017 - 01.2018
Master of Arts - Archaeology
Alma Mater Studiorum
12.2014 - 05.2017
Bachelor of Arts - Anthropology
Università degli studi di Palermo
09.2010 - 05.2013
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