Francesca McLeod
Address Line 2stockport,Address Line 4
Summary
Dedicated professional with expertise in beauty treatments, including eyebrow tints and lamination, complemented by strong customer service skills. Proven ability to work effectively with the public, demonstrating emotional intelligence and a natural aptitude for communication. Proficient in Microsoft Office and office administration, showcasing action-oriented problem-solving and a fast learning capacity. Passionate about delivering exceptional care and service, aiming to leverage skills in a dynamic environment that values growth and innovation.
Overview
5
5
years of post-secondary education
1
1
Certification
Work history
Receptionist
The Beauty Project (Stalybridge)
- 2024.01
- Secured work experience at a beauty salon and training school, providing a front of house service and exceeding client expectations.
- Leveraged effective communication techniques with the public, consulting with clients on their beauty needs and recommending services and products.
- Adhered to the company standards for cleanliness and guest services whilst pro-actively seeking ways to improve the customer experience.
- Confident in the use of the salon till system, administering the staff’s booking system and speaking with customers face-to-face and on the telephone.
Education
GCSE’s - English Literature, English Language, Mathematics, Science
Highfields College
Greater Manchester 2020.09 - 2025.05
Skills
- Beauty Treatments (Eyebrow Tints, Lamination etc)
- Customer Service
- Working With The Public
- Microsoft Office
- Office Administration
- Caring
- Natural Communicator
- Passionate
- Emotionally Intelligent
- Action Orientated
- Fast Learner
Certification
Achieved several character, subject and Headteacher awards for attainment in multiple subjects.
INTERESTS
Music, Reading, Socialising, Health & Beauty
PERSONAL SUCCESS
“As you can see from my resume, I have always tried to keep myself busy finding work with family members. These experiences have strengthened my personal qualities and allowed me to learn skills that will serve me well in my career.”
SKILLS BASED COURSES COMPLETED
- THE BEAUTY PROJECT (STALYBRIDGE) Lashes Course 2024
- Completed a course designed for students seeking practical skills and knowledge for successful careers in the beauty industry.
- Gained hands on learning experiences fostering both personal and professional growth.
- Learned skills including lash extensions, eyebrow wax and tint, brow lamination, henna brows and eyelash lift and tint.
- Applicable skills learned included appointment booking, telephone communication, face to face customer communication, organisational skills, stock management and time management.
Affiliations
- • socializing with friends • watching documentaries and mystery/suspense films • travelling
Timeline
GCSE’s - English Literature, English Language, Mathematics, Science
Highfields College
2020.09 - 2025.05
Receptionist
The Beauty Project (Stalybridge)
- 2024.01