FRANCESCA MARINO
London,United Kindgdom
Summary
FIX connectivity and client onboarding professional with hands-on experience in production support, certification management, and safe system changes. Strong planning, coordination, and documentation skills support accurate troubleshooting, clear technical communication, and delivery against tight deadlines.
Overview
21
21
years of professional experience
Work History
FIX clients on-boarding for equity
Barclays
05.2018 - Current
- Analysed external client FIX requirements and business objectives, configured and delivered tailored solutions to meet their needs.
- Managed client's certification in BETA environment to facilitate project completion.
- Coordinate internal and external fix documentation for certification readiness.
- Provided 2nd line FIX connectivity support, resolving faults to maintain seamless client operations.
- Managed system configurations and implemented updates to ensure stability and compliance.
Trading operators engineer
Market Factory
07.2017 - 05.2018
- Deliver frontline break-fix support across production and test trading environments.
- Monitored infrastructure, systems and application availability and performance.
- Executed application deployments across production, staging, and test environments to maintain system updates.
- Provided management with timely updates on incidents impacting production to aid in informed decision-making.
- Facilitated new client onboarding via UAT testing and certification activities to ensure seamless integration.
Fix Implementation
Bloomberg L.P.
12.2014 - 05.2017
- Implemented and managed fix and AEP connectivity, ensuring seamless integration with Bloomberg systems.
- Managed FIX server configurations across Bloomberg Beta and production environments.
- Managed client certification activities, facilitating successful onboarding in the Beta environment.
- Led and joined product and functionality working groups for pilot planning rollouts.
- Coordinated cross-departmental collaboration through regular engagement and structured interactions to enhance project alignment.
Project coordinator
Bloomberg L.P.
03.2011 - 11.2014
- Coordinate and manage resources to keep project deadlines on track.
- Coordinated schedules of field service engineers to ensure timely client site arrivals.
- Facilitated technical discussions with customers to clarify hardware and software functionalities.
- Monitored and troubleshot communication lines, enhancing reliability of coverage.
- Integrated Bloomberg product onto the client network, ensuring compliance with approved configuration steps.
Global Customer Support
Bloomberg L.P.
03.2009 - 02.2011
- Provided Italian support to non-native speakers from GCUS, facilitating effective communication and problem resolution at first contact.
- Answered incoming calls, diagnosed client issues, and escalated to relevant departments to ensure timely resolution.
- Guided new GCUS starters through hands-on training, improving their understanding of operational procedures and integration into the team.
Customer Service Representative for Cisco
Manpower UK Ltd
02.2008 - 02.2009
- Handled services enquiries, contracts, and maintenance faults to maintain service continuity and customer satisfaction.
- Managed internet commerce orders by providing accurate product and service information to enhance customer experiences.
- Escalated urgent customer issues through next-level support procedures to ensure timely resolution.
Fundraiser
Sos il Telefono Azzurro Onlus (Child Helpline) Italy
09.2005 - 01.2008
- Coordinated national fundraising events, ensuring seamless execution and engagement.
- Setting up of “Telefono Azzurro Club”, a programme whose scope was to improve the presence of the Organisation in the primary and secondary school.
- Ran sector fairs with external partners to promote organisational visibility and fundraising opportunities.
- Managed co-marketing activities with partner stakeholders to enhance collaboration and outreach.
- Oversaw external supplier engagements to support operational needs.
- Organised secretariat duties and logistics for meetings at national and international levels.
Education
Degree - Economy of Tourism
University Of Bologna
Bologna 01-2003
Diploma - scientific studies
Liceo Scientifico “Federico II di Svevia” – Altamura (Bari)
Altamura01-1997
Skills
- FIX protocol
- Client onboarding
- Certification management
- UAT testing
- Connectivity support
- Fixed income trading
- Production support
- Technical liaison
- Client management
- Adaptive problem solving
- Communication skills
- Calm under pressure
Timeline
FIX clients on-boarding for equity
Barclays
05.2018 - Current
Trading operators engineer
Market Factory
07.2017 - 05.2018
Fix Implementation
Bloomberg L.P.
12.2014 - 05.2017
Project coordinator
Bloomberg L.P.
03.2011 - 11.2014
Global Customer Support
Bloomberg L.P.
03.2009 - 02.2011
Customer Service Representative for Cisco
Manpower UK Ltd
02.2008 - 02.2009
Fundraiser
Sos il Telefono Azzurro Onlus (Child Helpline) Italy
09.2005 - 01.2008
Degree - Economy of Tourism
University Of Bologna
Diploma - scientific studies
Liceo Scientifico “Federico II di Svevia” – Altamura (Bari)