Francesca-Lucia Fontanella
Tamworth,Staffordshire
Summary
Offering strong organisational and communication skills, with experience in coordinating events and engaging audiences. Knowledgeable about social media marketing and customer service. Ready to use and develop skills in event planning, promotion, and teamwork in Social media & content creator role.
Overview
5
5
years of professional experience
1
1
Certification
Work history
Brand Communications Executive
Porsche
Sutton Coldfield, Birmingham
07.2024 - 12.2025
- Identified knowledge and training gaps and implemented training to boost service delivery.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Organised financial and operational data to help with yearly budgeting and planning.
- Developed comprehensive brand communication strategies to enhance overall brand visibility.
- Collaborated with marketing teams to create compelling content for social media campaigns.
- Assisted in training new staff on operational protocols and customer interaction techniques.
Aftersales Executive
Audi
Tamworth, Staffordshire
04.2021 - 07.2024
- Resolved complaints with proactive problem-solving and analysis.
- Actioned customer feedback to enhance contact center service provisions and applied data for service-level improvement.
- Explained benefits and advantages of different product and service offerings to customers.
- Advised management of customer service trends, creating proactive strategies to maintain best practices.
- Closely monitored team performance, identifying improvements and managing change.
- Designed innovative marketing and sales promotions to increase foot traffic, profits and customer loyalty.
Customer Assistant
Planters Garden Centre
Kingsbury, Staffordshire
07.2020 - 01.2021
- Maintained sales floor stock levels through consistent monitoring and regular replenishments.
- Listened actively to offer accurate information and best solutions to customer needs.
- Provided fast checkout service with high levels of customer satisfaction and transaction speed.
- Took appropriate action to remedy customer dissatisfaction and boost loyalty.
Education
NVQ Level 2 - Customer Service
Customer service apprentice
AudiA-Levels -
Landau Forte Academy Tamworth Sixth Form
Tamworth, STSGCSEs -
The Wilnecote School
Tamworth, STSSkills
- Market trend analysis
- Training and mentoring
- Problem solving skills
- Work well under various types of pressure
- Team based work ethic
- Independently driven
- Versatile
- Customer insight analysis
- Adaptive leadership
- Content creation
- Market trend identification
- Brand strategy development
Certification
- Audi Certified Aftersales Executive
- Porsche Certified Communication Executive
Timeline
Brand Communications Executive
Porsche
07.2024 - 12.2025
Aftersales Executive
Audi
04.2021 - 07.2024
Customer Assistant
Planters Garden Centre
07.2020 - 01.2021
A-Levels -
Landau Forte Academy Tamworth Sixth Form
GCSEs -
The Wilnecote School
NVQ Level 2 - Customer Service
Customer service apprentice