Francesca Hughes
Bognor Regis
Summary
A strong foundation in mental healthcare combined with a passion for relationship management has contributed to a proven ability to drive innovation in service development across the healthcare sector. Hands-on experience enables a deep understanding of complex needs, while a talent for building and energising strategic partnerships supports the successful launch of impactful initiatives. Comfortable in fast-paced, evolving environments, with a clear focus on transforming mental health service delivery through collaboration, creativity and purpose-led solutions.
Overview
7
7
years of professional experience
Work history
Partnership Manager
Mental Health Innovations
Shephards Bush, London
02.2024 - 05.2025
- Supporting on strategic transition of 111 services in collaboration with ICBs and DHSC to integrate a nationwide text-based mental health crisis support service.
- Managed high-level stakeholder relationships with professionalism and influence, engaging confidently with senior leaders across NHS, public sector and partner organisations.
- Delivered persuasive presentations and service proposals to executive teams, commissioners and cross-sector stakeholders, ensuring buy-in and alignment with health system priorities.
- Utilised data innovation and thematic analysis to identify mental health trends, guiding development of new support systems, training frameworks and service enhancements for both staff and service users.
- Collaborated with marketing teams to develop targeted campaigns that supported service uptake, aligned with media strategies and amplified public awareness.
- Applied evidence-based revenue strategies through statistical evaluation to strengthen business cases and inform service delivery planning.
Local Authority & NHS Relationship Manager
Elder Care
Shoreditch, London
11.2022 - 02.2024
- Partnered closely with NHS stakeholders and Local Authorities to understand complex care needs and deliver tailored, person-centred solutions that supported public health objectives for live-in care.
- Identified evolving sector trends and used data-driven insights to prioritise key accounts, maximizing service delivery impact and revenue growth across a diverse client portfolio.
- Cultivated and expanded trusted relationships with existing and prospective partners through strategic outreach, proactive engagement and effective pipeline management. From initial inquiry to service implementation.
- Collaborated with marketing and regional sales teams to identify high-value opportunities, leading the development of account strategies and service proposals that addressed local commissioning priorities.
- Initiated and co-authored a project charter for a joint initiative with social workers, aimed at enhancing service user wellbeing and improving care pathways.
- Led problem-solving initiatives on complex service challenges, aligning solutions with both clinical needs and organisational growth objectives.
- Monitored and evaluated marketing and engagement campaigns, ensuring alignment with KPIs and continuously refining approaches to meet stakeholder expectations.
Relationship Coordinator
Priory
Hammersmith, London
04.2018 - 11.2022
- Operated as key point of contact for patient referrals, enhancing business relationships and directing stakeholder engagement.
- Developed new business opportunities for enhanced revenue generation.
- Contributed to division-specific projects as directed by the Director of Service Development.
- Supported Service Development Managers and Priory Placement Specialists in securing high-level meetings with ICB's and Local Authorities for partnership opportunities.
- Maintained comprehensive knowledge of market trends, predicting future patterns effectively. Working cross-functionally with internal teams such as marketing.
- Fostered a culture of open communication within the team promoting collaboration.
- Supported the launch and implementation of the Salesforce database to track SDM and PPS leads effectively. Maintaining centralised record and shared access folders for key documents including business cases, meeting packs and minutes.
Recovery Support Worker
Nelson House, Priory
Gosport, Hampshire
01.2022 - 11.2022
- Provided compassionate, hands-on support to individuals in recovery, helping them achieve personalised goals and regain independence through structured care plans.
- Built trusting, therapeutic relationships with service users, often leading to meaningful breakthroughs in emotional well being and engagement with treatment.
- Participated in multi-disciplinary team meetings alongside NHS social workers, ensuring coordinated, holistic care for each individual.
- Regularly reviewed and evaluated client progress against measurable treatment outcomes, adapting support strategies to meet evolving needs.
- Facilitated daily group activities within the rehabilitation setting, promoting structure, community, and peer support as part of the recovery journey.
- Documented care outcomes and collaborated with senior staff to escalate complex cases or challenges, maintaining a high standard of care and accountability.
Education
Bachelor of Science (B.S.) - Psychology with Counselling
The Open University
London 10/2017 - 07/2023
Skills
- Consultative Selling Techniques
- Persuasive communication
- Relationship Management
- Public Speaking
- Business Development
- Knowledge of CRM systems
Languages
English
Custom
References available upon request
Timeline
Partnership Manager
Mental Health Innovations
02.2024 - 05.2025
Local Authority & NHS Relationship Manager
Elder Care
11.2022 - 02.2024
Recovery Support Worker
Nelson House, Priory
01.2022 - 11.2022
Relationship Coordinator
Priory
04.2018 - 11.2022
Bachelor of Science (B.S.) - Psychology with Counselling
The Open University
10/2017 - 07/2023
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