Francesca Hayter
Blairgowrie,PKN
Summary
A diligent, friendly and customer-oriented worker with more than 3 years' work experience. Has strong skills in team working and communication, yet is adaptable and willing to learn. Recently completed a Certificate of Higher Education, demonstrating the ability to work at a high level. Is resilient and reliable and would be delighted if you would consider her in your role as a business apprentice.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work History
Barista
Peel Farm Coffee Shop
Lintrathen, Kirriemuir, Angus
10.2023 - Current
- Maintained and operated espresso machines, blenders and commercial coffee brewers.
- Maintained cleanliness of the café area whilst preparing orders.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Addressed any customer complaints or issues promptly, ensuring customer satisfaction.
- Refilled replenishables and chilled ingredients, recording out-of-stock items for re-ordering.
Waitress/Bar Staff
Glenisla Hotel
Glenisla, Blairgowrie, Perth and Kinross
09.2021 - Current
- Maintained clean and organised dining area for customer comfort.
- Advanced team efficiency by assisting in training new waitstaff members.
- Stayed up to date on menu changes to accurately answer customer queries.
- Ensured compliance with health regulations through effective cleaning practices in the dining area.
- Enhanced guest satisfaction through attentive and prompt service.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
Education
Certificate of Higher Education - Psychology
The Open University
Distance Learning 02.2023 - 05.2024
Skills
- Superior communication skills
- Customer engagement
- Resourcefulness
- Time-management
- Open to learn new skills
- Multitasking efficiency
- Active listening
- Relationship-building
- Reliability
- Inventory monitoring
- Health and Safety regulations
Affiliations
- Poultry care
- Literature
- Hill Walking
- Amateur Dramatics
Languages
English
Native
French
Elementary
References
References available upon request.
Additional Work Experience
. Winter 2022/3- was employed as a beater at Tulchan Estate, Glenisla, which involved the use of strategy, teamwork, and analysis to ensure a smooth shoot.
. July 2024 to present- employed in the commercial kitchen at the Glenisla Hotel as a kitchen porter/food preparer, making sure to practice good hygiene and follow procedures.
. May 2022-August 2024- employment at the Glenisla Hall helping serve as bar staff, and cater for and wait upon customers, for several one-off private events.
Timeline
Barista
Peel Farm Coffee Shop
10.2023 - Current
Certificate of Higher Education - Psychology
The Open University
02.2023 - 05.2024
Waitress/Bar Staff
Glenisla Hotel
09.2021 - Current
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