Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Francesca Gale

Guildford,Surrey

Summary

Confident communicator with fantastic interpersonal skills gained from experience working with a diverse range of stakeholders at local and head office level. Strong administration skillset and evidence of forward planning and effective management of tasks. Proficiency in managing websites, Microsoft Office, Teams and Google Workspace.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Business Support Officer

Experience Guildford
Guildford, Surrey
08.2022 - Current
  • First point of call for 500 stakeholders providing 1-1 business support (50 business interactions monthly) to increase brand awareness locally and in the wider area.
  • Communications lead for B2B, creating weekly email content and business newsletters reaching 1000 readers.
  • Partner in projects surrounding public realm, sustainability and cultural improvement of the town engaging stakeholders, charities, arts and cultural organisations and businesses in the area.
  • Maintenance of the Experience Guildford website and app ensuring content is relevant and up to date.

Bar Staff

The White House
Guildford, Surrey
09.2021 - 07.2022
  • Developed strong working relationships with customers and staff.
  • Utilized strong salesmanship skills to upsell drinks successfully increasing profits up to 54% of seasonal cocktails.
  • Handled guest complaints promptly, being recognised by Head Office for personal contribution to Fullers in December 2021.

Pre-Departure Executive

Hotelplan Ltd
Godalming, Surrey
10.2017 - 06.2018
  • Excellent product knowledge of all resorts and packages within 4 brands of the umbrella company.
  • Developed strong IT skills working on internal booking system amending trip details, flight movements and upselling add-on packages.
  • Maintained excellent working relations with internal and external teams in sales, aviation and resort destinations.
  • Managed crisis situations and mitigated risks to protect organizational interests.

Education

Bachelor of Arts - Music

University of Manchester
Manchester
09/2018 - 07/2021

A-Levels - Music, History, English Literature

Godalming College
Godalming
09/2015 - 07/2017

GCSEs -

St Peter's Catholic School
Guildford
09/2010 - 07/2015

Skills

  • Administrative support
  • Microsoft Office
  • Google Workspace
  • Excel
  • Word
  • Powerpoint
  • Adaptability
  • Project coordination
  • Corporate planning support
  • Meeting coordination

Certification

  • Certificate in Mentoring, Oxford Brookes University
  • Level 3 Emergency First Aid at Work, NUCO training
  • Level 1 Awareness of First Aid for Mental Health, NUCO training

Accomplishments

    Social Media Manager- Real Change Guildford:

    Management of Facebook and Instagram for initiative that raises funds for homeless community in Guildford.

    Recruitment Officer and Social Secretary for Guildford Thunder Korfball Club:

    Responsible for strategy for onboarding new members, raising awareness of the sport and creating events to strengthen the social relationships within the club.

    Qualified referee for Oxfordshire Korfball Association.

Timeline

Business Support Officer

Experience Guildford
08.2022 - Current

Bar Staff

The White House
09.2021 - 07.2022

Pre-Departure Executive

Hotelplan Ltd
10.2017 - 06.2018

Bachelor of Arts - Music

University of Manchester
09/2018 - 07/2021

A-Levels - Music, History, English Literature

Godalming College
09/2015 - 07/2017

GCSEs -

St Peter's Catholic School
09/2010 - 07/2015

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