Francesca Fulli
Business Operations Lead
WINDSOR,WBK
Summary
Forward-thinking and results-driven Business Operations Analyst with extensive experience (10+ years) optimizing processes, enhancing operational efficiency, and enabling data-informed decision-making in the tech industry, with experience supporting both customers and partners facing operations. Brings proven expertise in project management (PMP certified), sales forecasting, and reporting, with a deep understanding of business ecosystems and cross-functional collaboration. Focused on aligning operations with organizational objectives to drive performance. Recognized for being highly organized, detail-focused, and adaptable; leveraging an eclectic background to solve complex problems, support scalable growth, and deliver measurable impact.
Overview
11
11
years of professional experience
3995
3995
years of post-secondary education
5
5
Certifications
4
4
Languages
Work History
Project Management Office Lead
Cloud Software Group
London, United Kingdom
01.2024 - Current
- Collaborate with executive sponsors to define initiative goals, scope, and success metrics, ensuring alignment with fiscal year priorities.
- Drive end-to-end project planning, milestone tracking, and risk management, while communicating progress, dependencies, and KPIs across stakeholders.
- Identify and mitigate blockers, manage prioritization conflicts, and facilitate critical decision-making at the leadership level.
- Conduct post-initiative reviews and performance analysis to inform continuous improvement.
- Coordinate development, testing, enablement, and communications to ensure successful initiative delivery.
- Develop and deploy corporate-level Power BI dashboards to provide real-time insights into performance, sales, forecasting, customer engagement, and operational efficiency.
- Cut manual reporting time, significantly improving agility for senior leadership.
- Unified disparate data sources across business units, improving data integrity.
- Increased visibility into sales performance and customer success metrics.
- Streamlined and automated the Partner Rebate process, ensuring timely payouts and improved partner trust.
- Achieved >90% user adoption within the first three months through targeted enablement, effective communications and intuitive dashboard design.
- Aligned KPIs with corporate goals, creating a scalable, repeatable reporting model.
Business Operations Analyst Lead
Citrix Systems UK Limited
London, United Kingdom
02.2014 - 12.2023
- Owned forecasting cadence across EMEA and APAC teams, facilitating weekly forecast meetings, validating pipeline data, and ensuring accurate submissions to senior sales leadership.
- Developed and maintained business intelligence dashboards using Excel, Power BI, Salesforce and Tableau, consolidating data from multiple sources to provide real-time visibility into partners and sales KPIs and performance trends.
- Automated reporting workflows, significantly reducing manual effort and increasing reporting consistency.
- Identified and resolved data discrepancies, delivering clean, actionable insights to enable informed decision-making.
- Supported strategic and tactical sales planning efforts across quarterly and annual cycles, delivering sales coverage models, scenario analysis, and recommendations in collaboration with cross-functional teams.
- Frequently responsible for providing guidance, coaching and training to other employees and new hires across the Company within area of expertise.
- Trusted advisor to the Major Accounts team, providing inputs for pricing model simulations, pipeline health diagnostics, Salesforce reporting, and quote process support for distributors, partners, and end users.
- Appointed Project Manager for Top Pan European bid, coordinating cross-functional stakeholders and bid deliverables under tight deadlines.
- Led Call Down Day operations, managing real-time Tableau dashboards and performance tracking to drive engagement and quota closure.
- Designed a custom performance tracking system with 50+ metrics for the UKI ‘Pole Position’ incentive program, improving visibility into rep activity and competition outcomes.
- Streamlined submission of Security Assurance Questionnaires, accelerating procurement approvals and client/partners onboarding.
Education
Master of Arts -
European School of Economics
LondonBachelor of Arts -
Chamber of Commerce
MadridPostgraduate Taught Course - Business Economy
SDA BOCCONI
Milan, Italy 01.2025 - 10.1999
Bachelor of Arts - History and Philosophy
LA SAPIENZA
Rome, Italy 09.1994 - 07.1999
Skills
- Strategic Thinking
- Cultural Intelligence
- Agility & Initiative
- Collaboration & Influence
- Results Orientation
- Accountable and responsible
Certification
Project Management Professional (PMP), 04/25
Timeline
Postgraduate Taught Course - Business Economy
SDA BOCCONI
01.2025 - 10.1999
Project Management Office Lead
Cloud Software Group
01.2024 - Current
Business Operations Analyst Lead
Citrix Systems UK Limited
02.2014 - 12.2023
Bachelor of Arts - History and Philosophy
LA SAPIENZA
09.1994 - 07.1999
Master of Arts -
European School of Economics
Bachelor of Arts -
Chamber of Commerce
Similar Profiles
Ankish GuptaAnkish Gupta
Member Technical Staff at Cloud Software Group (Formerly Tibco Software)Member Technical Staff at Cloud Software Group (Formerly Tibco Software)
Samuel KottmeierSamuel Kottmeier
Commercial Account Manager at Cloud Software Group (Citrix, Inc)Commercial Account Manager at Cloud Software Group (Citrix, Inc)
Deepti RawatDeepti Rawat
Lead Escalation Engineer at Cloud Software GroupLead Escalation Engineer at Cloud Software Group
Leah SaxonLeah Saxon
Housing Support Worker at Safe Space housingHousing Support Worker at Safe Space housing
Tanjir HussainTanjir Hussain
Sales Assistant at Hut Bazar Super ShopSales Assistant at Hut Bazar Super Shop