FRANCESCA FALLICA
London,England
Summary
Confident and well-presented professional with more than ten years of experience in hospitality. Proven ability to foster supportive and energetic relationships with colleagues and customers. Committed to delivering exceptional service and continuously seeking training and development opportunities to enhance skills and advance career. Strong work ethic and dedication to treating customers with respect and care.
Overview
21
21
years of professional experience
Work history
Catering manager
Compass Group UK & Ireland
London, England
08.2025 - Current
- Processed invoices via Foodbuy and ensured timely payment collection.
- Prepared financial reports and successfully closed weekly and monthly accounts.
- Supervised daily operations, maintaining optimal inventory levels through efficient restocking.
- Encouraged staff to provide exceptional customer service consistently.
- Provided training support to all team members for skill enhancement.
- Established solid connections with clients to improve service delivery.
- Handled customer inquiries calmly, ensuring quick resolutions.
- Achieved financial objectives through strategic budgeting and forecasting practices.
- Looked after payroll, HR ticketing, etc.
Assistant manager
Gather & Gather
London
01.2022 - 07.2025
- Raise and processing of invoices on foodbuy
- Looking after the financial side of the business like preparing quotes for events and closing the weekly and monthly books.
- Taking care of the hospitality side of the business by assisting the costumers with every need they have and suggest what's the best service for their event. Start to end set up and service
- Oversaw daily operations of store, including inventory and supply restocking through foodbuy
- Motivated staff teams to consistently deliver high quality, customer-focused service.
- Support and trained every team member
- Built a great relationship with the client
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
- Oversaw and supported kitchen team to deliver best food experience.
- Maintained restaurant & MK appearance by rotating and implementing new snacks/food and organizing brands pop up.
- Supported the manager during interviews, performance reviews & probation meetings
Barista/Supervisor
Gather & Gather
London
07.2021 - 01.2022
- Managing day to day operations ranging from opening and closing the shops, making coffees, taking orders and payments and maintaining equipment and cleanliness at Bench Café
- Providing costumers with information about the coffee on offer and other promotions
- Taking care of the hospitality side of the business
- Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment & Setting up and balancing till at the end of the day.
- Managed peak café hours effectively by creating and delivering high-volume of drinks & food swiftly to maintain efficient service, quality & consistency in fast-paced environments.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Managed inventory and stock control.
- Cleaned counters, machines, utensils and seating areas for immaculate café conditions.
- Received and placed orders using Saffron.
Branch Manager & Barista
Camden Coffee House
London
07.2016 - 06.2021
- Managing day to day operations ranging from opening and closing the shops, making coffees, taking orders and payments and maintaining equipment and cleanliness across three shop branches in London - Budget management and reporting of daily profit and loss - Leading staff teams across different branches - Recruiting and training new employees while up-skilling existing ones - Keeping track of stock requirements, ordering necessary items and maintaining strong relationships with suppliers - Improving the branches' operations to increase effectiveness and improve customer service - Providing costumers with information about the coffee on offer and other promotions
- KEY ACHIEVEMENTS:
- Established a range of loyal returning customers
- Facilitated smooth running of branch operations by verifying consistent compliance with standard operating procedures.
- Lead a strong and efficient team
Lead Barista
Smoothbean
London
07.2014 - 07.2016
- Accurately execute all opening and closing responsibilities - Keeping track of inventory and placing orders - Taking orders and payments - Creating an inviting atmosphere and providing excellent costumer service - Providing the ultimate coffee shop experience by crafting all food and beverages to standards - Providing costumers with information about every item on offer and other promotions - Exhibit a positive, helpful and engaging attitude with the team members and costumers - Keeping the shop exceptionally clean and inviting and replenishing every item in display, at tables and behind counter - Complete every tasks assigned by supervisor/manager
Barista
Coffee Affair London
09.2013 - 07.2014
- Accurately execute all opening and closing responsibilities - Taking orders and payments - Creating an inviting atmosphere and providing excellent costumer service - Preparation of sandwiches, light meals and hot/cold drinks for in and takeout consumption - Providing costumers with information about every item on offer and other promotions - Exhibit a positive, helpful and engaging attitude with the team members and costumers - Keeping the shop exceptionally clean and inviting and replenishing every item in display, at tables and behind counter - Complete every tasks assigned by supervisor/manager
Istituto Professionale
01.2005 - 01.2010
Education
High School Diploma - Catering
Istituto Professionale
Genova /2005 - /2010
Skills
- Team leadership
- Customer service excellence
- Operations management
- Attention to detail
- Dependability
- Workplace cleanliness
- Efficiency and speed
- Collaborative teamwork
- Cash handling
- Latte art skills
- Multitasking ability
- Staff supervision
- Budget management
- Computer proficiency (Excel, Word)
Languages
English
Fluent
Italian
Native
Timeline
Catering manager
Compass Group UK & Ireland
08.2025 - Current
Assistant manager
Gather & Gather
01.2022 - 07.2025
Barista/Supervisor
Gather & Gather
07.2021 - 01.2022
Branch Manager & Barista
Camden Coffee House
07.2016 - 06.2021
Lead Barista
Smoothbean
07.2014 - 07.2016
Barista
Coffee Affair London
09.2013 - 07.2014
Istituto Professionale
01.2005 - 01.2010
High School Diploma - Catering
Istituto Professionale
/2005 - /2010