Summary
Overview
Work history
Education
Skills
Certification
Languages
Personal Details
Additional Information
Timeline
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Francesca Cox

Francesca Cox

Hove,East Sussex

Summary

Offering strong interpersonal and communication skills with keen ability to engage with diverse clientele, aided by background in hospitality, education and sales. Charismatic and outgoing with a knack for creating memorable customer experiences. Well versed in high-paced, pressurised environments, a team-player who is confident taking initiative. Excellent attention to detail and high standards of service ensure consistent client satisfaction. Ready to bring energy, adaptability and dedication to the role of stewardess.

Overview

6
6
years of professional experience
1
1
Certification

Work history

Bartender

The Black Dove
Brighton, UK
02.2025 - 08.2025
  • Developed rapport with patrons promoting a loyal customer base.
  • Ran bar independently on a regular basis; providing customer service whilst completing daily tasks.
  • Created complex classic and contemporary cocktails to an excellent standard even in peak hours.
  • Collaborated with team members and adapted quickly to different situations maintaining efficiency and seamless service under pressure.
  • Readied glasses, garnishes, ice, and made fresh juices daily.
  • Organised seating charts and handled bookings for weekly pub quiz.
  • Received and organised stock deliveries, ensuring daily replenishment and maintaining a high-functioning bar space.
  • Tapped and attached new kegs, and changed gas and CO2 canisters, avoiding disruptions in supply for patrons.
  • Maintained cleanliness of floor by frequent clearing and washing of tables and glassware.
  • Completed end-of-day close of bar, floor, outside and downstairs area to ensure high level of hygiene and security.

Teaching Assistant

The Winns Primary School
London, UK
01.2024 - 07.2024
  • Cultivated close working relationships with students, teaching staff and parents.
  • Organised class spaces, managed administrative tasks and prepared materials for upcoming teacher lessons, aiding smooth running of the class.
  • Planned and led small group lessons to promote learning and student achievement for varying abilities.
  • Provided emotional and academic support for children with special needs.
  • Observed children during social interactions; including playtime and school trips, ensuring children's safety and resolving conflicts.
  • Supported classroom teacher with behaviour management, promoting a positive learning environment.

Adventure Consultant

Intrepid
London, UK
05.2022 - 01.2023
  • Increased revenue through upselling and maintenance of high-quality customer relations.
  • Liaised effectively between customers and internal departments to facilitate smooth transactions.
  • Handled high-volume telesales enquiries within call-time targets.
  • Regularly hit high KPI targets.
  • Developed personalised travel itineraries to ensure customer satisfaction.
  • Delivered exceptional customer service, addressing customer queries and handling customer complaints with professionalism.

Bartender

Radicals and Victuallers
London, UK
10.2021 - 04.2022
  • Fostered friendly relationships with clientele to create a positive atmosphere and encourage repeat visits.
  • Multitasked in drinks preparation to provide efficient bar service during peak business hours.
  • Maintained knowledge of menu changes, offering customers up-to-date information and utilised opportunities to up-sell.
  • Provided guests with restaurant table service.
  • Handled cash and card payments.
  • Completed housekeeping duties to maintain clean and orderly Front Of House and restaurant space.

Receptionist

Kimpton Fitzroy London Hotel
London, UK
01.2020 - 03.2020
  • Welcomed guests and processed check-ins and check-outs.
  • Answered phone calls dealing with reservations, queries and special requests.
  • Utilised Opera, KnowCross and Microsoft operating systems.
  • Designed personalised extras to make guests' stays special.
  • Liaised with housekeeping and maintenance staff to address guests' requests and complaints.
  • Improved positive customer satisfaction ratings through continued excellent service and care.

Education

Bachelor of Arts - English Literature With Creative Writing, 2:1

University Of East Anglia
Norwich, UK
2018

Skills

  • Exceptional interpersonal relationships
  • Excellent customer service
  • High standards of cleanliness
  • Attention to detail
  • Leadership
  • Teamwork
  • Adaptability
  • Positive attitude


Certification

  • STCW BST
  • ENG1
  • B1/B2 Visa

Languages

English
Native
French
Intermediate
Spanish
Elementary

Personal Details

Role: (Junior) Steward/ess 

D.O.B: 7.4.96

Nationality: British

Passport: United Kingdom

Location: Brighton

Willing to relocate: Yes

Visas: B1/B2

Smoking: Non-smoker

Tattoos/Piercings: No tattoos, ears pierced



Additional Information

  • Travelled in Africa, Asia, Australia, Europe & Americas
  • Avid hiker including the Inca Trail, PCT, Camino & Mt. Kilimanjaro
  • DofE bronze, silver & gold awards
  • Yoga & Meditation leader

Timeline

Bartender

The Black Dove
02.2025 - 08.2025

Teaching Assistant

The Winns Primary School
01.2024 - 07.2024

Adventure Consultant

Intrepid
05.2022 - 01.2023

Bartender

Radicals and Victuallers
10.2021 - 04.2022

Receptionist

Kimpton Fitzroy London Hotel
01.2020 - 03.2020

Bachelor of Arts - English Literature With Creative Writing, 2:1

University Of East Anglia

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