Summary
Overview
Work history
Skills
Accomplishments
References
Timeline
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Francesca Almond

Lowton

Summary

Resilient, ambitious and dependable Unit Business Manager with 6 years multi unit management experience. Successful at managing multiple priorities with a positive attitude and willingness to take on added responsibilities to meet team goals and improve customer experience. Particularly passionate about brand excellence, maintaining brand standards and empowering teams whilst confidently challenging behaviours to ensure operational success.

Overview

11
11
years of professional experience

Work history

Starbucks Unit Business Manager

Welcome Break
Chorley, Lancashire
04.2023 - Current
  • Embraced all opportunities for development and growth such as spending 1-1 days with Brand Excellence Coach conducting store visits and coaching conversations with Store Managers and their teams.
  • Successful on-boarding and training of multiple new Store Managers.
  • Built and maintained relationships with multiple teams to promote open communication and develop understanding of their challenges and needs.
  • Led regular staff performance reviews to provide guidance and support for individual development.
  • Analysed daily and weekly sales results and maintained ongoing, productive dialogue with peers on sales performance.
  • Utilised existing and developed new training tools to further support partner development and uphold brand standards.
  • Promoted personal and professional growth through coaching conversations.
  • Challenged behaviours that compromised brand excellence and used coaching tools to resolve issues efficiently.
  • Provided excellent customer care through prompt complaint resolution and quality of service.
  • Set SMART goals for store team, developing staff abilities and increasing sales performance.
  • Lead by example by championing operational and service standards.

Store Manager

Starbucks Coffee
Bolton, Lancashire
04.2019 - 09.2022
  • Successful on-boarding of hundreds of partners.
  • Management of teams of 20+, motivating to meet weekly sales goals through targeted staff mentoring.
  • Provided support to Area and District Managers by completing store visits, Supervisor sign-offs and training workshops in wider area.
  • Oversaw inventory tracking, management and counts, maintaining accurate stock records.
  • Analysed sales and marketing information through weekly KPI's to update strategic plans.
  • Updated store pricing, signage and merchandising based on current promotions, heightening customer interest.
  • Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
  • Managed staff scheduling and payroll to optimise performance.
  • Resolved customer problems by answering questions, investigating concerns and building positive rapport.
  • Ensured visually appealing, effective product displays using proven experience in visual merchandising.
  • Completed weekly and monthly self audits to maintain compliance in Health and Food Safety regulations.

Shift Supervisor

Starbucks Coffee
Manchester, Lancashire
08.2014 - 04.2019
  • Positively reinforced successful shift performance, providing clear, specific, timely and respectful coaching to 20+ shift staff.
  • Evaluated team outputs and delivered constructive feedback to aid professional development.
  • Addressed staff absences and holiday requests to achieve consistent rota coverage.
  • Updated training and procedures to address skills gaps and challenges.
  • Led team of 20+ to achieve KPI targets in fast-paced environments.
  • Conducted audits and reviews to enhance team performance.

Skills

  • Operational planning
  • Conflict resolution skills
  • Outstanding communication skills
  • Exceptional leader
  • Key Performance Indicator monitoring
  • Succession planning
  • Recruitment and hiring
  • Staff training and development
  • Employee Relations
  • Performance management and coaching
  • MS Office Suite

Accomplishments

  • Completion of Starbucks' Training Store Manager programme.
  • One of only 14 participants of The Breakthrough Programme 2025.
  • Solo backpacking trip across Europe.





References

References available upon request.

Timeline

Starbucks Unit Business Manager

Welcome Break
04.2023 - Current

Store Manager

Starbucks Coffee
04.2019 - 09.2022

Shift Supervisor

Starbucks Coffee
08.2014 - 04.2019

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Francesca Almond