Summary
Overview
Work History
Education
Skills
Certification
Hobbies and interests
Timeline
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Frances Scott

Bubbenhall,Warwickshire

Summary

Entrepreneurial leader with over 20 years of experience in managing a successful business in a highly regulated industry. Demonstrated ability to adapt and thrive during challenging times, including effectively supporting 80 service users and staff during the COVID-19 pandemic. Currently delivering over 2,000 hours of care weekly, managing 120 service users and 80 staff, following the acquisition of a 10-year LA contract in 2025. Successfully transitioned business ownership this year after sustained growth and operational excellence.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Director

Forget Me Not Cafe CIC
Leamimgton Spa, Warwickshire
08.2022 - Current
  • Achieved community recognition through establishment of a dementia and disability-friendly cafe.
  • Enhanced employability for young adults and unemployed individuals by providing valuable work experience in a cafe environment.
  • Fostered social skills and interaction among young adults with autism through weekly collaborative groups.
  • Optimised daily operations with the support of dedicated local volunteers, ensuring smooth cafe functioning.
  • Promoted inclusive access for local residents with dementia or disabilities, creating safe communal areas.
  • We were awarded the Leamington Mayors award in July 2025
  • Regularly raised funds for other charities

Director

Casa Care Ltd
Leamimgton Spa, Warwickshire
08.2006 - Current

Director

Casa Care Ltd
Leamimgton Spa, Warwickshire
07.2006 - 07.2026
  • Assisted in recruiting, training, and retaining staff members.
  • Processed payroll for 80 employees, using CareLineLive and Xero.
  • Handled invoicing for 100 clients and addressed queries and amendments.
  • Supported the implementation and monitoring of organisational policies and procedures.
  • Conducted supervision and performance appraisals.
  • Facilitated audit visits from LA and CQC.
  • Reviewed and improved operational processes to enhance service delivery.
  • Managed annual budgeting and financial planning, focusing on resource allocation and cost control.
  • Oversaw daily operations by monitoring financials, key performance indicators (KPIs), and employee performance.
  • Successfully produced Tenders for contracts

Education

NVQ Level 5 - Health and Social Care

CWT
Coventry, COV
01-2016

Skills

  • Financial management
  • Compliance management
  • Strategic planning
  • Business development
  • Client relationship management
  • Team building

Certification

  • Level 3 Learning and Development
  • Level 4 Quality Assurance and Internal Verifier Health and Social Care
  • Level 2, 3, 5 NVQ Assessor Health and Social Care

Hobbies and interests

  • Walking with 2 dogs we have, in the country
  • Family Life and travel
  • Family History research
  • Arts and Crafts, knitting, crochet
  • Theatre and Films
  • Exploring National Trust and English Heritage sites

Timeline

Director

Forget Me Not Cafe CIC
08.2022 - Current

Director

Casa Care Ltd
08.2006 - Current

Director

Casa Care Ltd
07.2006 - 07.2026

NVQ Level 5 - Health and Social Care

CWT
Frances Scott