Frances Philip
1 Acacia Road. Birmingham. West Midlands
Summary
Detail-oriented PBX Operator with excellent communication and customer service skills. Possess 20 years of employment managing telephone switchboards in Corprorate settings. Known for commitment to efficiency and accuracy. Skilled at routing calls and mail, setting appointments and documenting information. Good customer service and data entry skills and capability to handle multiple phone lines. Dedicated customer service professional well-versed in operating multi-line systems. Competent in administrative tasks such as photocopying and typing. Offering excellent organizational, communication and problem-solving abilities developed over 20 years of related experience. Versatile Switchboard Operator skilled in managing high-volume work in fast-paced 10 environments. Experienced making connections, taking messages and calling out announcements. Helpful Telephone Operator adept at providing detailed and correct information to inquiring customers. Skilled in front desk management and call routing. Displays poised and eloquent demeanor to convey positive company image.
Overview
45
45
years of professional experience
Work History
Receptionist Coordinator
JCC - Joseph Chamberlain college
01.2023 - 03.2023
- Three months cover as Team Leader
- Collaborated with team members to ensure seamless coordination of daily operations and special events.
- Contributed to positive work culture by actively participating in team meetings and fostering open communication among colleagues.
- Monitored front areas so that questions could be promptly addressed.
- Completed bi-weekly payroll for 150 employees.
Receptionist Telephonist
JLL / Aon Birmingham
01.2013 - 01.2023
- Dedicated to providing customer service and satisfaction
- Highly efficient, multitasking, and adaptable
- Receptionist telephonist with attention to detail and organizational skills
- Confident communicator at all levels
- Twenty years' experience in administrative support
- Streamlined areas of administration to boost efficiency
- Seeking opportunity with progressive organization.
- Resolved customer problems and complaints.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Facilitated clear communication between staff members by distributing memos and announcements in timely manner.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
Customer Service Representative, Serviced Offices
Target Space Limited
01.2007 - 01.2013
- Operating Mitel 5550 Switchboard
- Maintaining stock levels and ordering stationery
- Inputting information on in-house database
- Booking meeting rooms and hospitality
- Ensuring accurate manual filing systems
- Performing end of month checks and billing
- Post room duties
- Providing on-site IT support and customer service.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered prompt service to prioritize customer needs.
- Sought ways to improve processes and services provided.
Receptionist / Telephonist Supervisor
Quest Vitamins Ltd
01.2004 - 01.2007
- Operating Meridian switchboard
- Announcing calls to different extensions
- Dealing with queries
- General administration duties
- Consulting with internal personnel
- Supervising staff
- Assessing Pharmaceutical questionnaire learning courses
- Post room duties.
- Handled assignments independently with good judgement and critical thinking skills.
- Resolved customer problems and complaints.
- Answered central telephone system and directed calls accordingly.
- Assisted over 150 customers daily by answering questions and transferring to appropriate departments.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Confirmed appointments, communicated with clients, and updated client records.
Reception Telephonist
TNT / FedEx Express International Ltd
01.2002 - 01.2004
- Switchboard operator / Telephonist
- Announcing calls
- Ordering stationery
- Meeting and greeting
- Maintaining customer satisfaction.
- Enhanced company reputation by providing exceptional customer service through polite and professional phone interactions.
- Troubleshot issues with telephone equipment and software to keep systems functional.
- Assisted over [Number] customers daily by answering questions and transferring to appropriate departments.
Switchboard Operator and Telephonist
The NEC Group – National Exhibition Centre Birmingham
- Answering incoming calls
- Dealing with inquiries
- Operating an MD 110/ Ericsson Switchboard
- Assisting and consulting with manager.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
- Trained and mentored new PBX operations employees.
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
- Demonstrated flexibility in adjusting work schedule to cover shifts during periods of high call volume or staff shortages, maintaining seamless phone coverage at all times.
- Solved customer inquiries regarding products, orders and account balances quickly to meet service targets.
Receptionist -Telephonist
Motor City / Maccess Erdington Birmingham
01.1990 - 01.2000
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Responded to inquiries from callers seeking information.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Retail Sales Assistant
Austin Reed -Clothing (retailer)
01.1987 - 01.1990
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Ensured that all company policies were adhered to diligently during transactions which included verifying age requirements for certain items.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Sales Assistant
Nickleby’s Clothing UK Ltd
01.1982 - 01.1987
- Wrapped, boxed and weighed bakery department products.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Researched new clients for sales team, inputting contact information into Salesforce.
Sales advisor
Curry’s Electrical
01.1979 - 01.1981
- Negotiated contracts with clients and developed relationships with key personnel.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
Savills / Allegro
Resident Services Co-ordinator
05.2023 - Current
- Applied effective time management techniques to meet tight deadlines.
- Gained strong leadership skills by managing projects from start to finish.
- Proven ability to learn quickly and adapt to new situations.
- Developed strong communication and organizational skills through working on group projects.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Managed time efficiently in order to complete all tasks within deadlines.
- Learned and adapted quickly to new technology and software applications.
- Excellent communication skills, both verbal and written.
Education
Some College (No Degree) - CSE
Tilton Road School
Small Heath. Bordesley Green. BirminghamSkills
- Good knowledge of Microsoft Word excels PowerPoint and outlook
- Good numeracy strong mindfulness
- Professional telephone manners Good customer service
- Proofreading problem solving, Diary management, data management
- Being able to maintain confidentiality Able to establish good working relationships and communicate with all levels
- Ability to evaluate, Prioritise, Organise and Delegate work schedules
- Flexible and adaptable to changes
- Being able to work accurately under pressure and manage conflicting demands
- Able to work effectively independently and as part of a team
- Professional Communication
- Front Desk Operations
- Excellent verbal communication skills
- Front Desk Management
- Answering questions
- Reservation coordination
- Information assistance
- Strong telephone etiquette
- Message Taking
- Appointment Setting
- Switchboard Operation
- Clear Communication
- Excellent Phone Demeanor
- Switchboard Knowledge
- Information Processing
- Telephone operations
- Greeting customers
- Client Service
- Teamwork and Collaboration
- Good Telephone Etiquette
- Organization
- Organizational Skills
- Team building
- Analytical Thinking
- Research
- Quality Assurance
- Data Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Savills / Allegro
Resident Services Co-ordinator
05.2023 - Current
Receptionist Coordinator
JCC - Joseph Chamberlain college
01.2023 - 03.2023
Receptionist Telephonist
JLL / Aon Birmingham
01.2013 - 01.2023
Customer Service Representative, Serviced Offices
Target Space Limited
01.2007 - 01.2013
Receptionist / Telephonist Supervisor
Quest Vitamins Ltd
01.2004 - 01.2007
Reception Telephonist
TNT / FedEx Express International Ltd
01.2002 - 01.2004
Receptionist -Telephonist
Motor City / Maccess Erdington Birmingham
01.1990 - 01.2000
Retail Sales Assistant
Austin Reed -Clothing (retailer)
01.1987 - 01.1990
Sales Assistant
Nickleby’s Clothing UK Ltd
01.1982 - 01.1987
Sales advisor
Curry’s Electrical
01.1979 - 01.1981
Switchboard Operator and Telephonist
The NEC Group – National Exhibition Centre Birmingham
Some College (No Degree) - CSE
Tilton Road School
Hobbies
Keen DIY decorating
Visiting Reclamation Yards - Upcycle turn the item into a new product
Sewing and Designing
Going on Holiday Understanding different cultures and History
Hobbies
Keen DIY decorating
Visiting Reclamation Yards - Upcycle turn the item into a new product
Sewing and Designing
Going on Holiday Understanding different cultures and History
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