Frances Murray
Glasgow,Lancashire
Summary
Experienced care and operations professional with a proven career progression from frontline care roles to Registered Manager and senior leadership positions. Extensive experience managing nursing homes, domiciliary care services, offices, and dispersed workforces. Strong people leader with a track record of delivering compliant, high-quality services while supporting staff development and organisational growth.
Overview
18
18
years of professional experience
Work history
Team Leader
Gas Care Heating Services Ltd
10.2025 - 01.2026
- Reason for leaving: Redundancy
Deputy Home Manager
Netherton Court Nursing Home
08.2023 - 10.2025
- Reason for leaving: Seeking improved work–life balance
Registered Manager – North Lanarkshire Branch
Home Instead Senior Care
08.2022 - 08.2023
Reason for leaving - Looking for a different challenge.
Registered Manager – Glasgow North Branch
Home Instead Senior Care
08.2021 - 08.2022
Promoted
Deputy Manager – Glasgow North Branch
Home Instead Senior Care
05.2021 - 08.2021
Promoted
Care Services Supervisor – Glasgow North Branch
Home Instead Senior Care
11.2019 - 05.2021
Promoted
Nursing Assistant
Elderslie Nursing Home
05.2019 - 11.2019
Reason for leaving - Looking for a different challenge
Senior Care Assistant
Wyndford Lochs Nursing Home
09.2017 - 05.2019
Reason for leaving - Looking for a promoted post
Care Assistant / Acting Care Worker
McWhirters Care Home
07.2014 - 09.2017
Reason for leaving - Looking for a promoted post
Housing Support Worker
Trust Housing Association
01.2009 - 07.2014
Reason for leaving - Funding had been cut/hours reduced.
Agency Care Assistant
At Work Scotland
10.2008 - 01.2009
Reason for leaving - Wanted a permanent position.
Student Care Assistant
Balornock Home for the Elderly
12.2007 - 06.2008
Reason for leaving - Temporary student position.
Education
SVQ Level 4 - Social Services & Healthcare
SVQ Level 3 - Health & Social Care (Adults)
HNC - undefined
Social Care
NQ - undefined
Social Care
Standard Grades - Administration, Art, English, French, Science, Drama, Maths, Modern Studies
St Rochs Secondary School
Skills
- Senior & Registered Management (Health & Social Care)
- Leadership of Large and Dispersed Teams
- Regulatory Compliance (Care Inspectorate / CQC)
- Quality Assurance & Continuous Improvement
- Workforce Planning & Performance Management
- Safeguarding, Risk & Incident Management
- Recruitment, Training & Staff Development
- Operational & Office Management
Personal Information
Title: Senior Care & Operations Leader
Timeline
Team Leader
Gas Care Heating Services Ltd
10.2025 - 01.2026
Deputy Home Manager
Netherton Court Nursing Home
08.2023 - 10.2025
Registered Manager – North Lanarkshire Branch
Home Instead Senior Care
08.2022 - 08.2023
Registered Manager – Glasgow North Branch
Home Instead Senior Care
08.2021 - 08.2022
Deputy Manager – Glasgow North Branch
Home Instead Senior Care
05.2021 - 08.2021
Care Services Supervisor – Glasgow North Branch
Home Instead Senior Care
11.2019 - 05.2021
Nursing Assistant
Elderslie Nursing Home
05.2019 - 11.2019
Senior Care Assistant
Wyndford Lochs Nursing Home
09.2017 - 05.2019
Care Assistant / Acting Care Worker
McWhirters Care Home
07.2014 - 09.2017
Housing Support Worker
Trust Housing Association
01.2009 - 07.2014
Agency Care Assistant
At Work Scotland
10.2008 - 01.2009
Student Care Assistant
Balornock Home for the Elderly
12.2007 - 06.2008
SVQ Level 3 - Health & Social Care (Adults)
HNC - undefined
Social Care
NQ - undefined
Social Care
SVQ Level 4 - Social Services & Healthcare
Standard Grades - Administration, Art, English, French, Science, Drama, Maths, Modern Studies
St Rochs Secondary School