Frances Murray
Glasgow,Lancashire
Summary
Experienced care and operations professional with a proven career progression from frontline care roles to Registered Manager and senior leadership positions. Extensive experience managing nursing homes, domiciliary care services, offices, and dispersed workforces. Strong people leader with a track record of delivering compliant, high-quality services while supporting staff development and organisational growth.
Overview
18
18
years of professional experience
Work history
Team Leader
Gas Care Heating Services Ltd
2025.10 - 2026.01
- Reason for leaving: Redundancy
Deputy Home Manager
Netherton Court Nursing Home
2023.08 - 2025.10
- Reason for leaving: Seeking improved work–life balance
Registered Manager – North Lanarkshire Branch
Home Instead Senior Care
2022.08 - 2023.08
Reason for leaving - Looking for a different challenge.
Registered Manager – Glasgow North Branch
Home Instead Senior Care
2021.08 - 2022.08
Promoted
Deputy Manager – Glasgow North Branch
Home Instead Senior Care
2021.05 - 2021.08
Promoted
Care Services Supervisor – Glasgow North Branch
Home Instead Senior Care
2019.11 - 2021.05
Promoted
Nursing Assistant
Elderslie Nursing Home
2019.05 - 2019.11
Reason for leaving - Looking for a different challenge
Senior Care Assistant
Wyndford Lochs Nursing Home
2017.09 - 2019.05
Reason for leaving - Looking for a promoted post
Care Assistant / Acting Care Worker
McWhirters Care Home
2014.07 - 2017.09
Reason for leaving - Looking for a promoted post
Housing Support Worker
Trust Housing Association
2009.01 - 2014.07
Reason for leaving - Funding had been cut/hours reduced.
Agency Care Assistant
At Work Scotland
2008.10 - 2009.01
Reason for leaving - Wanted a permanent position.
Student Care Assistant
Balornock Home for the Elderly
2007.12 - 2008.06
Reason for leaving - Temporary student position.
Education
SVQ Level 4 - Social Services & Healthcare
SVQ Level 3 - Health & Social Care (Adults)
HNC - undefined
Social Care
NQ - undefined
Social Care
Standard Grades - Administration, Art, English, French, Science, Drama, Maths, Modern Studies
St Rochs Secondary School
Skills
- Senior & Registered Management (Health & Social Care)
- Leadership of Large and Dispersed Teams
- Regulatory Compliance (Care Inspectorate / CQC)
- Quality Assurance & Continuous Improvement
- Workforce Planning & Performance Management
- Safeguarding, Risk & Incident Management
- Recruitment, Training & Staff Development
- Operational & Office Management
Personal Information
Title: Senior Care & Operations Leader
Timeline
Team Leader
Gas Care Heating Services Ltd
2025.10 - 2026.01
Deputy Home Manager
Netherton Court Nursing Home
2023.08 - 2025.10
Registered Manager – North Lanarkshire Branch
Home Instead Senior Care
2022.08 - 2023.08
Registered Manager – Glasgow North Branch
Home Instead Senior Care
2021.08 - 2022.08
Deputy Manager – Glasgow North Branch
Home Instead Senior Care
2021.05 - 2021.08
Care Services Supervisor – Glasgow North Branch
Home Instead Senior Care
2019.11 - 2021.05
Nursing Assistant
Elderslie Nursing Home
2019.05 - 2019.11
Senior Care Assistant
Wyndford Lochs Nursing Home
2017.09 - 2019.05
Care Assistant / Acting Care Worker
McWhirters Care Home
2014.07 - 2017.09
Housing Support Worker
Trust Housing Association
2009.01 - 2014.07
Agency Care Assistant
At Work Scotland
2008.10 - 2009.01
Student Care Assistant
Balornock Home for the Elderly
2007.12 - 2008.06
SVQ Level 3 - Health & Social Care (Adults)
HNC - undefined
Social Care
NQ - undefined
Social Care
SVQ Level 4 - Social Services & Healthcare
Standard Grades - Administration, Art, English, French, Science, Drama, Maths, Modern Studies
St Rochs Secondary School