Hi, I’m
Frances Moreton-Rotheram
Kingswinford,Dudley
Summary
Organised and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
Overview
8
years of professional experience
4
years of post-secondary education
Work history
P R BUILDINGSWolverhampton, Wolverhampton
Administrative assistant
01.2024 - Current
Job overview
- Kept and maintained accurate filing system for preservation of office information.
- Arranged filing systems for easy use and retrieval by personnel.
- Dealt with routine enquiries at reception or by telephone and referred more complex matters to appropriate members of staff.
- Typed and proofread documents with zero errors.
- Demonstrated excellent written, verbal and computer communication skills to complete tasks promptly.
- Excellent use of IT skills.
Beauty By FrancesBrierley Hill, Dudley
Self Employed Beauty Therapist/ Nail Technician
01.2023 - Current
Job overview
- Consulted with clients to understand and meet individual beauty needs.
- Carried out day-to-day tasks with enthusiasm, enhancing salon environments with continued positivity.
- Retained clients through exceptional work ethic, individualised beauty care plans and positive attitude.
- Responded to customer queries and provided excellent customer service.
- Delivered friendly, attention and professional customer service while completing tasks.
- Demonstrated exceptional customer service when navigating complex interactions in person, by phone and online.
- Maintained excellent client satisfaction by providing professional, courteous customer service.
Studio 524Kingswinford
Beauty therapist
05.2019 - 01.2023
Job overview
- Maintained clean, tidy and sanitised workstations for minimised staff and customer risk.
- Built and nurtured loyal customer relationships, promoting referrals to increase salon customer bases.
- Answered clients' queries and requests by phone and email.
- Maintained knowledge of current treatment procedures and products, providing customers with expert advice.
- Attended training to deliver range of professional treatments offered by salon.
- Kept client records regularly updated with detailed information on previous treatments.
- Upsold aftercare products to improve salon profits.
- Delivered massages using varied techniques, targeted to exact customer preferences.
The British Oak PubKingswinford
Waiter
08.2016 - 08.2018
Job overview
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
Education
Institute for apprenticeships&technical education
Level 2 from Customer service practitioner
03.2021 - 07.2022
Open college network
QCF level 2 from Employability
06.2017 - 06.2017
Gateway Qualification
Level 2 from E-Safety
06.2017 - 06.2017
Halesowen CollegeHalesowen
Level 3 diploma from Theatrical, special effects and hair and media makeup
09.2016 - 06.2017
Halesowen CollegeHalesowen
NVQ Level 2 from Beauty Therapy
09.2017 - 06.2018
Halesowen CollegeHalesowen
Level 3 diploma from Beauty Therapy
09.2018 - 06.2019
Skills
- Excellent communication skills verbally and written
- Self-motivated and driven with a positive attitude
- Outstanding experienced customer service skills
- Strong IT skills
- Eager to expand knowledge
- Able to quickly grasp new information
- Great ability to work in fast past environments
Affiliations
- Travelling
- Gaming and puzzels
- Learning languages
References
References available upon request.
Timeline
Administrative assistant
P R BUILDINGS
01.2024 - Current
Self Employed Beauty Therapist/ Nail Technician
Beauty By Frances
01.2023 - Current
Institute for apprenticeships&technical education
Level 2 from Customer service practitioner
03.2021 - 07.2022
Beauty therapist
Studio 524
05.2019 - 01.2023
Halesowen College
Level 3 diploma from Beauty Therapy
09.2018 - 06.2019
Halesowen College
NVQ Level 2 from Beauty Therapy
09.2017 - 06.2018
Open college network
QCF level 2 from Employability
06.2017 - 06.2017
Gateway Qualification
Level 2 from E-Safety
06.2017 - 06.2017
Halesowen College
Level 3 diploma from Theatrical, special effects and hair and media makeup
09.2016 - 06.2017
Waiter
The British Oak Pub
08.2016 - 08.2018
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