Frances Long
Portsmouth,England
Summary
Degree-educated with Bachelors in Criminology with Psychology and Masters in Criminal Psychology and Intelligence. A developed keen interest in Cyber Security and Intelligence analysis during university.
5 years team leader experience and a demonstrable record of accomplishments in leading and working with high performing teams both in and out of the workplace. An effective communicator, with detailed knowledge of Information Systems and a clear and open understanding of the underlying importance of business process, continuity, and organization governance.
Approachable, conscientious individual with history of delivering exceptional customer service. Remains calm and collected in busy environments, following orders and communicating with teams. Demonstrates strong attention to detail and fast-paced learning.
Overview
12
12
years of professional experience
Work history
Team leader supervisor/barista
Coffee Cup
Southsea
02.2025 - Current
- Responsibilities include opening and closing the store, making sure that store cleanliness is at its highest standard and all stock replenished.
- Leading a team through a variety of morning, afternoon and evening shifts, while serving 300+ customers per day.
- Maintaining high standards of customer service and food and drink preparation.
- Training new hires in all departments.
- Maintaining a safe and secure working environment, ensuring compliance with health and safety regulations.
- Cultivating an atmosphere of mutual respect and cooperation amongst team members, contributing towards better teamwork.
- Managing shift schedules for efficient workflow.
- Delegating tasks effectively, maximising productivity across the team.
- Improving customer satisfaction with proactive handling of complaints and queries.
Steward/Barista
Wightlink Ferries
Portsmouth
01.2024 - 11.2024
- Responsible for ensuring smooth operations and excellent service, by maintaining cleanliness, organisation and overall operational efficiency designated areas. Providing high-quality services to guests and supporting other staff members to ensure a positive and smooth-running environment.
- Key responsibilities included ensuring all areas are clean and well-maintained, including lounge and bar areas.
- Managing waste disposal and recycling processes.
- Assisting guests with inquiries and providing exceptional customer service.
- Ensuring guest satisfaction by promptly addressing any issues or concerns.
- Serving food and beverages, ensuring compliance with service standards to an average of 100+ customers per crossing every day.
- Monitoring and replenishing stock levels of necessary items.
- Conducting regular inventory checks and reporting shortages to supervisors.
- Handling deliveries and ensuring proper storage of supplies.
- Following all health and safety regulations and protocols.
- Ensuring compliance with industry standards and organisational policies.
- Reporting any safety hazards or maintenance issues to the appropriate department.
- Assisting other staff members as needed.
- Participate in team meetings and training sessions.
- Fostering a collaborative and positive working environment.
- Assisting in emergency situations to ensure the safety of passengers and controlling the situation to keep passengers calm in order to ensure smooth safety procedure, with emerging sometimes ending in evacuation of the vessel.
Police Constable
Sussex Police
Worthing, West Sussex
01.2023 - 01.2024
- Responsible for dealing with fast time emergencies and slow time criminal issues.
- Working with a team of officers and also solo.
- Reporting directly to a police sergeant.
- Implementing and participating in community-based programs to prevent criminal activity and enhance public safety.
- Responding promptly to various incidents, ensuring safety and security of the public.
- Conducting thorough investigations of criminal activities, gathering and documenting evidence, interviewing witnesses and suspects and preparing detailed reports.
- Arrest and detain- lawfully apprehend, detail and transport suspects, ensuring their rights are upheld throughout the process.
- Maintain accurate and detailed records of incidents, arrests, investigations and other law enforcement activities.
- Handled sensitive information confidentially-respecting privacy rights of individuals involved in cases.
- Performed stop-and-search procedures within legal parameters, protecting citizen rights whilst promoting safety.
- Responded to emergency calls for improved public service.
- Executed arrest warrants for the apprehension of criminal offenders.
- Completed detailed incident reports, providing comprehensive information for follow-up actions.
- Upheld law and order through proactive policing strategies.
- Carried out thorough investigations into reported incidents, resulting in accurate case files.
- Made quick decisions during high-stress situations, minimising danger to the public and fellow officers.
- Aided investigations through strategic interviewing and statement taking of victims, suspects, witnesses and informants.
- Maintained strict confidentiality through careful and correct storage of case documents, in line with internal policies.
- Produced comprehensive crime reports with meticulous attention to detail.
- Used proven interview techniques to garner reliable evidence and statements from victims, witnesses and suspects.
- Gathered evidence carefully at crime scenes, enforcing forensic procedure adherence for accuracy.
- Acquired and served warrants for arrests, searches or other purposes.
- Attended emergencies quickly, remaining calm and professional under pressure.
- Offered empathy and support to victims whilst professionally handling suspects in line with Police and Criminal Evidence Act.
Barista Maestro
Costa Coffee
Portsmouth, HAM
01.2021 - 01.2023
- Responsible for leading a team of baristas, ensuring excellent customer service, and maintaining high standards of coffee preparation and shop operation in a fast paced stored that served 300+ customers daily.
- The role combines hands-on coffee making skills with leadership and training responsibilities.
- Ensuring consistency in quality, presentation and taste.
- Staying updated with new branded drinks.
- Handling customer inquiries, complaints, and feedback promptly and professionally.
- Fostering a friendly and engaging environment.
- Supervising, training and motivating a team of baristas.
- Scheduling shifts and managing staffing to ensure efficient operation during peak and off-peak hours.
- Overseeing daily operations, including opening and closing procedures.
- Ensuring cleanliness and organisation of workstations, seating and storage areas.
- Monitoring inventory levels and placing orders for coffee beans, milks, syrups and other supplies needed.
- Maintaining high standards of hygiene and food safety in accordance with health regulations.
- Performing regular quality checks on coffee and equipment to ensure optimal performance.
- Promoting new products, seasonal offerings and loyalty programs.
- Monitoring sales performance and working towards achieving sales targets.
- Handling cash transactions, the till and ensuring accurate financial records.
Receptionist and Head Housekeeper
Premier Inn
Portsmouth, Portsmouth
01.2014 - 01.2021
- Responsibilities of Head Housekeeper include managing housekeepers, ensuring the cleanliness, orderliness and overall appearance of the hotel in a busy hotel with 48 rooms and on average 40 departures daily.
- This role involved maintaining high standards of cleanliness and guest satisfaction and managing inventory and supply.
- Responsibilities of Receptionist include serving as the first point of contact for guests and providing exceptional customer service.
- This role includes checking guests in and out, managing reservations, handling guest inquiries and ensuring a pleasant stay.
Education
MSc - Criminal Psychology and Intelligence
University of Portsmouth
Portsmouth 01.2019 - 1 2020
BSc (Hons) - Criminology with Psychology
University of Portsmouth
Portsmouth 01.2016 - 1 2019
BTEC Extended Diploma - Health and Social Care
South Downs College
Portsmouth 01.2010 - 1 2012
BTEC First - Health and Social Care
South Downs College
Portsmouth 01.2009 - 1 2010
Skills
- Communication
- Organisation
- Decision Making and problem solving
- Empathising
- Supporting
- Evaluation
- Continuity Planning
- Risk Assessment
- Continuous Improvement
- Customer Service
- Data collection and analysis
Custom
- Reading and doing art projects.
- Exercising regularly at the gym and participating in running events.
- Interested in Criminology and Psychology.
- Listening to music and attending live concerts and festivals.
Timeline
Team leader supervisor/barista
Coffee Cup
02.2025 - Current
Steward/Barista
Wightlink Ferries
01.2024 - 11.2024
Police Constable
Sussex Police
01.2023 - 01.2024
Barista Maestro
Costa Coffee
01.2021 - 01.2023
MSc - Criminal Psychology and Intelligence
University of Portsmouth
01.2019 - 1 2020
BSc (Hons) - Criminology with Psychology
University of Portsmouth
01.2016 - 1 2019
Receptionist and Head Housekeeper
Premier Inn
01.2014 - 01.2021
BTEC Extended Diploma - Health and Social Care
South Downs College
01.2010 - 1 2012
BTEC First - Health and Social Care
South Downs College
01.2009 - 1 2010
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