FRANCES - JAY BAUTISTA PEREZ
135 catleya street, Mambog Binagonan, Rizal ,Philippines
Overview
12
12
years of professional experience
2
2
years of post-secondary education
Work History
Restaurant Waiter
Norwegian cruise line
7665 corporate center drive,Miami, Florida , United States America
11.2022 - 02.2024
- Took customer orders accurately, offering menu recommendations and upselling specials to maximise sales.
- Maintained extensive knowledge of food, drinks and menus to answer customer queries.
- Greeted new customers and offered immediate seating assistance.
- Routinely reset tables with spotless service ware.
- Inspected tables before guest arrival, maintaining establishment high-quality standards.
- Checked accuracy of completed orders and delivered to customers at tables.
- Examined tables before service, ensuring tables held sufficient supplies of condiments, menus, salt and pepper.
- Removed discarded trash and used dishes from customer tables.
- Greeted guests upon arrival, providing immediate seating and presenting menus with a welcoming demeanour.
- Collaborated with kitchen staff to cater for guests with food allergies, intolerances, or gluten-free requests.
- Informed guests of daily specials and menu offerings to facilitate decisions on starters, mains and desserts.
Restaurant Waiter
P&O Cruise Line, CARNIVAL UK
Southampton , United kingdom
03.2012 - 11.2019
- Served meals and drinks with professionalism and care, ensuring timely delivery to maintain high standards of service.
- Delivered exceptional, friendly and fast service to process high volume of food and drink orders at peak times.
- Supported team members during rush hours, demonstrating flexibility and teamwork in a fast-paced environment.
- Maintained safe hygiene and food handling standards for full compliance.
- Maintained excellent customer satisfaction by providing friendly, attentive and proactive service.
- Delivered food and beverages promptly, ensuring meals were served hot and drinks were correctly mixed.
- Laid tables with clean cutlery, crockery and glassware throughout sittings.
- Took accurate food and beverage orders, relaying specific dietary requests to kitchen staff to meet diverse customer needs.
- Maintained cleanliness and organisation in the dining area, promptly clearing tables after guests departed.
- Greeted guests upon arrival, providing immediate seating and presenting menus with a welcoming demeanour.
- Took customer orders accurately, offering menu recommendations and upselling specials to maximise sales.
- Stayed in-line with health and safety standards by deep cleaning tables, chairs and menus after customer use.
Education
Bachelor of Business Administration -
International College of Computer technology
Cainta, Rizal, Philippines 06.2003 - 05.2005
Skills
- Customer service
- Upselling techniques
- Menu knowledge
- Food safety compliance
- Order accuracy
- Time management
- Dietary accommodations
- Cleanliness standards
- Fast-paced efficiency
- Positive demeanor
- Attention to detail
- Teamwork
- Friendly and polite
- Table clearing
- Cleanliness and hygiene
- Patience under pressure
- Taking food and drink orders
- Patient and calm nature
- Punctuality
- Cleaning and sanitation
- Positive and approachable
- Highly responsible and reliable
- Food and beverage service
- Memory for orders
- Table setting
- Friendly disposition
Accomplishments
P&O Cruise Line Achievement
*Outstanding Performance Award* June 2012
*Safety Award* September 2014
*Food safety level 1&2* July 2016
*Highfield level 3 Award in food Allergen management in Catering
*Long Service Award*
Achievement
- Outstanding Performance Award June 2012
- Safety Award September 2014
- Food safety Award level 2 July 2016
- Highfield level 3 Award in food Allergen management in Catering
- Long Service Award
Timeline
Restaurant Waiter
Norwegian cruise line
11.2022 - 02.2024
Restaurant Waiter
P&O Cruise Line, CARNIVAL UK
03.2012 - 11.2019
Bachelor of Business Administration -
International College of Computer technology
06.2003 - 05.2005