Summary
Overview
Work history
Education
Skills
Languages
Timeline

Frances Cafolla

Glasgow,North Lanarkshire

Summary

I've worked in retail all my adult life (except for the last two years). I really enjoy conversing with customers,


I'm 55 years old, I'm widowed and have 5 children ranging in age from 32 -18, up until now I've not been able to work full time because I've always had at least one child at school (my husband passed away in 2011) but now they're all grown and working or at university, it's my time to get back to what I enjoy doing in my work life

Overview

38
38
years of professional experience

Work history

Building Supervisor

North Lanarkshire Council
Cumbernauld , North Lanarkshire
08.2021 - Current
  • Cleaned and maintained building interior.
  • I have 9 staff
  • I organise rotas
  • Order and store all cleaning supplies
  • I liaison with the headteacher and the teaching staff

Shop Supervisor

Radio Rentals Ltd
Glasgow , Strathclyde
05.1993 - 02.2000
  • Handled store opening and closing procedures with exceptional attention to detail for optimal safety.
  • I was a Key holder
  • Ensured regular sales floor tidying and stock replenishment for visually appealing displays.
  • Direct customer service
  • Cash handling

Retail Sales Assistant

Comet group Plc
Reading, Berkshire
05.1985 - 08.1989


  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
  • Built lasting relationships with clients through customer service interactions.
  • Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.

Education

Scottish Qualifications Certificate -

St Cuthbert's High Schools, Johnstone, Renfrewshire
08/1980 - 06/1984

Diploma of Higher Education - Hotel and catering

Reid Kerr College,, Paisley
08/1984 - 06/1985
  • I received 28 module certificates in all aspects of hotel and catering

Skills

  • Through my current job as a supervisor, I've done a lot of courses in health and safety ect
  • I'm a very motivated, friendly person, I enjoy working as part of a team but I'm equally happy working on my own
  • I have always enjoyed working with the public
  • Also I have loved my roles in customer service
  • I would consider myself as very well spoken and articulate

Languages

English
Fluent

Timeline

Building Supervisor - North Lanarkshire Council
08.2021 - Current
Shop Supervisor - Radio Rentals Ltd
05.1993 - 02.2000
Retail Sales Assistant - Comet group Plc
05.1985 - 08.1989
St Cuthbert's High Schools - Scottish Qualifications Certificate,
08/1980 - 06/1984
Reid Kerr College, - Diploma of Higher Education, Hotel and catering
08/1984 - 06/1985

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Frances Cafolla