Frances Atkins
West Bromwich,West Midlands
Summary
I am a highly motivated and diligent team player with a wide range of experience in different sectors, such as, administration, customer service and hospitality. I am adaptable and have many transferable skills that I can apply in different situations to deliver high quality service and consistent results.
Overview
10
10
years of professional experience
Work history
Accounts Administrator
True Taste Services - Yacht Provisioning
Tarragona, Spain
05.2023 - 02.2026
- Generated all company invoices and payments efficiently, ensuring accurate financial records.
- Streamlined data entry to enhance workflow and reduce errors.
- Verified vendor invoices against purchase orders to prevent discrepancies.
- Maintained up-to-date knowledge of company policies for smooth operations.
- Coordinated with different departments for timely completion of financial reports.
- Initiated communication with clients and finance teams, fostering positive client relationships.
Second Stewardess
Yachting Industy- Yachting CV provided on request
Barcelona , Spain
09.2019 - 05.2023
- Delivered high quality dining and drinks service, both collaborating with other members of the team and individually.
- Organised themed parties to a super yacht level standard.
- Conducted inventory checks to prevent shortages or excesses.
- Maintained cleanliness and orderliness for a comfortable environment.
- Managed and trained new members of crew on stewardess duties and responsibilities.
B2C Customer Service
ViaVan App Taxi Service
Barcelona, Spain
03.2019 - 08.2019
- Efficiently resolved customer issues and complaints through email, live chats and phone calls.
- Tracked driver journeys and calculated hours and distance driven for payroll.
- Demonstrated respect, friendliness and willingness to help both to drivers and customers and handled challenging situations effectively on a daily basis.
B2B Customer Service
Fox Racing
Barcelona, Spain
01.2016 - 02.2019
- Delivered excellent customer service whilst assisting with enquiries about products and services.
- Maintained high level of product knowledge to assist customers effectively.
- Developed and maintained strong Business to Business relationships with clients.
- Implemented warranty and return procedures.
- Supported colleagues in peak times in other areas of the business.
Education
Bachelor of Arts - Fashion Marketing
University of Northampton
Northampton 09/2009 - 05/2012
Skills
- B2B & B2C Customer Service
- Invoicing and Expense Tracking
- Hospitality
- Team Collaboration
- Time Management
- Self-Motivated Initiative
Affiliations
- Live Music Events
- Sewing and Dressmaking
- Countryside Hiking
- Pilates and Yoga
- Good Food
References
References provided on request.
Timeline
Accounts Administrator
True Taste Services - Yacht Provisioning
05.2023 - 02.2026
Second Stewardess
Yachting Industy- Yachting CV provided on request
09.2019 - 05.2023
B2C Customer Service
ViaVan App Taxi Service
03.2019 - 08.2019
B2B Customer Service
Fox Racing
01.2016 - 02.2019
Bachelor of Arts - Fashion Marketing
University of Northampton
09/2009 - 05/2012