Summary
Overview
Work history
Education
Skills
Languages
Timeline
Hi, I’m

Franca Mastroianni

London,City of London

Summary

Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.

Overview

14
years of professional experience

Work history

Franco Manca Kilburn
London, City of London

Second Pizza Chef
12.2021 - 12.2023

Job overview

  • Dated and rotated food stocks to minimise wastage.
  • Sterilised kitchen equipment, plates and utensils to maintain clean environment.
  • Handled phone and online orders to meet service targets.
  • Created high-quality artisan, sourdough pizzas using traditional methods and ingredients, achieving outstanding customer feedback.
  • Completed comprehensive closing and cleaning checklists.
  • Complied with Health and Safety, Food Hygiene and COSHH regulations by by providing best practices and quality standards.
  • Safely operated pizza oven and other kitchen equipment according to manufacturer instructions.
  • Collaborated with kitchen staff to foster productive, enjoyable work environment and meet service demands.
  • Responded efficiently to customer special requests to provide personalised dining experience.
  • Labeled and stored food items to promote orderliness.
  • Followed precise recipes detailing ingredient requirements and cooking methods.
  • Followed kitchen opening and closing procedures when preparing cooking supplies, ingredients and workstations.
  • Reduced food costs with proper budgeting and inventory management.
  • Changed and sanitised surfaces between tasks to avoid cross-contamination.
  • Stock line check every week
  • Order management
  • Cleaning the hood

Hart & Lova Bakery
London, City of London

Bakery chef
01.2021 - 12.2021

Job overview

  • Packaged and labelled baked goods with accurate descriptions and ingredients.
  • Monitored storage temperatures to preserve food quality.
  • Maintained strong knowledge of food safety practices.
  • Demonstrated excellent time management and organisational skills.
  • Mixed various ingredients to make fillings for cakes and pies.
  • Prepared exceptional pastries and desserts.
  • Complied with health and safety codes.
  • Performed bakery opening duties following procedures.
  • Replenished and rotated food items, following correct food cooling and storage procedures.
  • Crafted new pastries and breads using available ingredients and produce.
  • Weighed flour, salt and other ingredients to prepare dough for kneading and rising.
  • Kneaded bread dough and shaped into appropriate-sized loaves for baking.
  • Adjusted oven temperatures to accommodate different breads and baked goods.
  • Produced and hand-formed croissants, sweet pastries and traditional breads.

McDonald's
London, City of London

Crew member
02.2017 - 11.2020

Job overview

  • Flexibly took on various roles to support workflow.
  • Attended to customers with friendly and accurate service.
  • Supported store goals by maximising sales opportunities and providing great quality service.
  • Ran orders from kitchen to dining areas.
  • Operated cash register to take payments and process orders.
  • Achieved excellent customer service by greeting customers and meeting quality expectations.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Trained in food safety and hygiene practices.
  • Shared product knowledge to answer customer questions and make suggestions.
  • Acted as team player by helping colleagues finish their tasks.
  • Prepared and packaged orders with precise presentation skills.
  • Established professional relationships with peers to enhance productivity and teamwork.
  • Warmly greeted customers and proactively reduced wait times.

Slot club delle alpi
Italy, Italy

Manager
05.2010 - 01.2016

Job overview

  • Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
  • Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
  • Planned and managed resources and budget to support and deliver objectives.
  • Conducted audits and risk assessments to achieve regulatory compliance.
  • Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
  • Upskilled staff through targeted training opportunities, enhancing team capabilities.
  • Empty gaming machines
  • Responsible for handling the cash at the end of shift

Education

University Of Wales Trinity Saint David
London

Business skill for the workplace from Business
02.2024

Skills

  • Dough creation and manipulation
  • Cooking and baking
  • Kitchen preparation
  • Inventory restocking
  • Pizza making
  • Effective communication
  • Customer service
  • Counter sales
  • Food preparation
  • Point of Sale
  • Closing procedures
  • Order accuracy
  • Restaurant equipment maintenance
  • Security procedures
  • Just In Time stock control
  • Schedule management
  • Excellent communication (oral and written)
  • Problem solving
  • Teamwork
  • Time Management

Languages

English
Advanced
Italian
Native
French
Intermediate
Albanian
Beginner

Timeline

University Of Wales Trinity Saint David

Business skill for the workplace from Business
02.2024

Second Pizza Chef

Franco Manca Kilburn
12.2021 - 12.2023

Bakery chef

Hart & Lova Bakery
01.2021 - 12.2021

Crew member

McDonald's
02.2017 - 11.2020

Manager

Slot club delle alpi
05.2010 - 01.2016

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Franca Mastroianni