Fran Hill
Telford,England
Summary
I have been a certified AOGB fitness instructor for over 20 years. Moving areas forced me to a career change but I continued with my own personal love and passion for Health and Fitness. Varying my own training, keeping in touch with new classes and techniques allows me to help and advise people who require help and confidence in reaching their goals. I was a gymnast until early adulthood, in the county hocky team and county track sports until my mid twenties. Sport has always been a part of my life.
I also enjoy hill and mountain walking and a guilty pleasure of soap watching.
Overview
31
31
years of professional experience
Work History
Customer Service Administrator
CML logistics
Telford, Shropshire
03.2025 - Current
- Monitored email to promptly collect and respond to complaints.
- Listened to individual complaints with open mind and asked detailed questions to understand issues.
- Updated customer information in the database, ensuring accuracy and reliability of records.
- Organised and prioritised tasks effectively to meet customer service targets and deadlines.
- Resolved customer questions, issues and complaints efficiently to reach mutually beneficial solutions.
- Liased with drivers and operational teams to ensure efficient communication.
- Produced KPI reports and identified discrepencies to enhance service quality .
- Check the daily manifests and Proof of deliveries
Front of House
Bridge Dental
Telford, Shropshire
08.2024 - 03.2025
- Managed busy front desk, delivering welcoming and proffessional service to patients.
- Managing appointments, updating personal patient data and support the smooth running of the practice.
- Scheduling appointments and maximising the diary efficiency.
- Answering very high volumes of enquiries whilst assisting patients with empathy.
- Handled patient payments accurately at the Front desk, ensuring secure transactions and balanced daily transactions accurately.
- Greeted patients upon arrival, providing a warm and welcoming atmosphere in the dental practice.
- Liaised with dental laboratory services, ensuring timely delivery and collection of dental products.
Animal hospital manager
Cuan Wildlife
Much wenlock, shropshire
05.2010 - 09.2023
- Coordinated all duties within the hospital and ensured all requirements were met with the companies regulations and code of conduct.
- Managed up to 10 staff and volunteers on a daily basis.
- Admit animal casualties, assess and administer medications.
- Ensure Health and Safety regulations were adhered to help improve areas for safe working.
- Promoted hygiene and sanitation throughout facility operations and healthcare services.
- Up to date First aider
Head groom
Mill House Stud
Much wenlock, shropshire
09.2002 - 05.2010
- Working with racehorses/ Doing all regular stable duties and exercising horses.
- Maintained thorough records of vaccinations, worming and shoeing schedules to avoid health risks and provide protection to horses.
Fitness club manager
DC leisure/MOD shared
Tidworth, Wiltshire
02.1997 - 04.2002
- Worked closely with members to improve physical health and wellbeing, creating individual gym training plans.
- Conducted fitness assessments for new members, monitoring health and safety throughout.
- Conducted efficient inductions for new members, providing warm, welcoming environment.
- Provided Diet and lifestyle advice, offering solutions and potential routine changes to assist in achieving health goals.
- Kept equipment safe with preventive maintenance on a daily basis.
- Teaching of conditioning and fitness classes.
Fitness Instructor
Wiltshire county council
Andover, Wiltshire
05.1995 - 01.1997
- Giving help and advice on fitness trainig.
- Teaching Spin, Step, Weight training classes and Boxercise.
- Advised clients on diet and nutrition.
- Sunbed consultant
- Inductions to new clients.
Education
NVQ Level 3 - Management and Leadership
Open study college
2019
NVQ Level 3 - Weight training Instructor
AOGB
1997
Senior Fitness leaders course - Advanced Fitness
3D Leisure
1996
SVQ Level 3 - Nutrition and Weight management
DC Leisure group
1996
NVQ Level 3 - Step areobics
AOGB
1995
Skills
- Fitness assessments
- Designing exercise programmes
- Safety-conscious
- Knowledge of kinesiology
- Exercise equipment operation
- Health and safety knowledge
- Excellent customer service
Timeline
Customer Service Administrator
CML logistics
03.2025 - Current
Front of House
Bridge Dental
08.2024 - 03.2025
Animal hospital manager
Cuan Wildlife
05.2010 - 09.2023
Head groom
Mill House Stud
09.2002 - 05.2010
Fitness club manager
DC leisure/MOD shared
02.1997 - 04.2002
Fitness Instructor
Wiltshire county council
05.1995 - 01.1997
NVQ Level 3 - Step areobics
AOGB
SVQ Level 3 - Nutrition and Weight management
DC Leisure group
Senior Fitness leaders course - Advanced Fitness
3D Leisure
NVQ Level 3 - Weight training Instructor
AOGB
NVQ Level 3 - Management and Leadership
Open study college