FRAN BLACKBURN
Nice,Default
Summary
Results-driven, ambitious and competitive business leader focused on transformative leadership and continuous improvement to drive growth and maximise profits. Tenacious executive ready to take on challenging role, meet goals and surpass expectations.
Overview
29
29
years of professional experience
5
5
years of post-secondary education
Work history
Director Marine Client Partnerships
ATPI MARINE and ENERGY
NICE
2021.08 - Current
- Managed client daily operations by overseeing financials, key performance indicators and employee performance.
- Led negotiations with vendors and suppliers, in collaboration with client
- Implemented client travel policies and guidelines.
- Identified and resolved any operational issues impacting service, performance or financial impact.
- Designed business strategies to obtain short and long-term goals for company.
- Monitored operations to assess and highlight results.
- Established strong rapport with stakeholders to enhance business credibility.
Marine Client Management Team
Travel Cue Marine TMC
LONDON
2015.01 - 2021.08
- Coordinated operational resources and services to meet client demands within budget.
- Developed client travel policies for administrative oversight and internal controls.
- Supervised employees, providing coaching and mentorship to optimise productivity.
- Developed client partnership relations to enhance and improve client interaction and service
Marine Sales and Client Relations
GRIFFIN MARINE TRAVEL
LONDON and DUBAI
2009.09 - 2015.01
- Updated customers on service issues and maintained satisfaction through continued communication.
- Communicated client feedback to leadership teams and identified iimprovement possibilities.
- Interpreted customer needs to provide tailored advice on suitable products and services.
- Educated customers about company products, services and special offers.
- Nurtured positive customer relationships to increase satisfaction and loyalty.
- Kept records of all contact with clients using CRM system.
GLOBAL TRAVEL MANAGER
SEACOR MARINE
LONDON
2006.06 - 2009.09
- Responded to clients' questions, issues and complaints, thinking creatively to formulate effective solutions.
- Verified customer passports and documentation to travel.
- Conducted calls professionally and politely to maintain excellent service standards.
- Advised customers on visas and travel safety.
- Resolved complaints, cancellations and refunds with mutually beneficial solutions.
- Tracked flight prices to secure best-possible prices for customer trips.
- Used travel agency software to explore customers purchasing options, offering clear comparisons and securing best-possible deals.
MANAGER
INSTONE MARINE
LOWESTOFT
1995.06 - 2006.06
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Led and managed administrative staff to maintain smooth daily operations.
- Planned and managed resources and budget to support and deliver objectives.
Education
GCSEs -
1968.09 - 1973.06
Skills
- Strategic planning
- Workflow planning
- Staff recruitment and retention
- Policy development
- Resource evaluation
- Social media promotions
Languages
French
Intermediate
Italian
Elementary
Timeline
Director Marine Client Partnerships - ATPI MARINE and ENERGY
2021.08 - Current
Marine Client Management Team - Travel Cue Marine TMC
2015.01 - 2021.08
Marine Sales and Client Relations - GRIFFIN MARINE TRAVEL
2009.09 - 2015.01
GLOBAL TRAVEL MANAGER - SEACOR MARINE
2006.06 - 2009.09
MANAGER - INSTONE MARINE
1995.06 - 2006.06
LOWESTOFT GRAMMER SCHOOL - GCSEs,
1968.09 - 1973.06