Summary

Overview

Work History

Education

Skills

Languages

Timeline

FRAN BLACKBURN

Nice,Default

Summary

Results-driven, ambitious and competitive business leader focused on transformative leadership and continuous improvement to drive growth and maximise profits. Tenacious executive ready to take on challenging role, meet goals and surpass expectations.

Overview

29

29

years of professional experience

5

5

years of post-secondary education

Work History

Director Marine Client Partnerships

ATPI MARINE and ENERGY

NICE

08.2021 - Current

Managed client daily operations by overseeing financials, key performance indicators and employee performance.
Led negotiations with vendors and suppliers, in collaboration with client
Implemented client travel policies and guidelines.
Identified and resolved any operational issues impacting service, performance or financial impact.
Designed business strategies to obtain short and long-term goals for company.
Monitored operations to assess and highlight results.
Established strong rapport with stakeholders to enhance business credibility.

Marine Client Management Team

Travel Cue Marine TMC

LONDON

01.2015 - 08.2021

Coordinated operational resources and services to meet client demands within budget.
Developed client travel policies for administrative oversight and internal controls.
Supervised employees, providing coaching and mentorship to optimise productivity.
Developed client partnership relations to enhance and improve client interaction and service

Marine Sales and Client Relations

GRIFFIN MARINE TRAVEL

LONDON and DUBAI

09.2009 - 01.2015

Updated customers on service issues and maintained satisfaction through continued communication.
Communicated client feedback to leadership teams and identified iimprovement possibilities.
Interpreted customer needs to provide tailored advice on suitable products and services.
Educated customers about company products, services and special offers.
Nurtured positive customer relationships to increase satisfaction and loyalty.
Kept records of all contact with clients using CRM system.

GLOBAL TRAVEL MANAGER

SEACOR MARINE

LONDON

06.2006 - 09.2009

Responded to clients' questions, issues and complaints, thinking creatively to formulate effective solutions.
Verified customer passports and documentation to travel.
Conducted calls professionally and politely to maintain excellent service standards.
Advised customers on visas and travel safety.
Resolved complaints, cancellations and refunds with mutually beneficial solutions.
Tracked flight prices to secure best-possible prices for customer trips.
Used travel agency software to explore customers purchasing options, offering clear comparisons and securing best-possible deals.

MANAGER

INSTONE MARINE

LOWESTOFT

06.1995 - 06.2006

Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
Maintained smooth-running business operations by delegating priorities to staff abilities.
Led and managed administrative staff to maintain smooth daily operations.
Planned and managed resources and budget to support and deliver objectives.

Education

GCSEs -

LOWESTOFT GRAMMER SCHOOL, Lowestoft, Suffolk

09.1968 - 06.1973

Skills

Strategic planning
Workflow planning
Staff recruitment and retention

Policy development
Resource evaluation
Social media promotions

Languages

French

Intermediate

Italian

Elementary

Timeline

Director Marine Client Partnerships - ATPI MARINE and ENERGY

08.2021 - Current

Marine Client Management Team - Travel Cue Marine TMC

01.2015 - 08.2021

Marine Sales and Client Relations - GRIFFIN MARINE TRAVEL

09.2009 - 01.2015

GLOBAL TRAVEL MANAGER - SEACOR MARINE

06.2006 - 09.2009

MANAGER - INSTONE MARINE

06.1995 - 06.2006

LOWESTOFT GRAMMER SCHOOL - GCSEs,

09.1968 - 06.1973