Fozia Shaikh
Southall,Middlesex
Summary
Confident individual with excellent organisation and interpersonal skills seeks Passenger Service Agent role. Works quickly and accurately to maintain smooth, error-free customer support. Computer literate and quick to learn new systems and processes for reliable airport services.
Overview
2
2
years of professional experience
Work history
Airport customer service agent
GATE GROUP
Heathrow, Middlesex
04.2022 - Current
- Assisted passengers in navigating airport facilities, offering timely and accurate information.
- Directed passengers through immigration, passport control and baggage hall to claim luggage.
- Currently works with over 7 prominent airlines, including Qatar airways, Ethihad airways, Air lingus, China Southern airlines, Air China, Aero Mexico airlines, Korean airlines, Schengen airlines, performing diverse duties such as aircraft security, Lounge management, and cargo security.
- Reviewed passports and travel documentation.
- Communicated changes to passengers promptly, providing additional information to help manage travel anxiety.
- Resolved passenger concerns and complaints promptly, maintaining positive customer relations.
- Coordinated with ground staff to facilitate seamless arrivals and departures for passengers.
- Maintained accurate and updated files and documentation for accurate recordkeeping.
- Responded calmly to help distressed, confused or lost passengers.
- Tagged luggage and routed to appropriate location for loading and screening.
- Spoke clearly to communicate easily with non-native speakers.
Mail sorter
Royal Mail Group
Greenford, middlesex
10.2021 - 01.2022
- Packed mail cages daily in line with established practice.
- Processed high-volume shipments to meet productivity targets.
- Remained calm and poised during busy, stressful and high-volume work periods.
- Consolidated sorted mail in staging bay, improving efficiency of loading operations.
- Hand-sorted letters and small parcels, placing in postal trays for distribution.
Education
Bachelors of commerce
Higher Secondary school certificate
Skills
- GSO (Ground Security Operative)
- Excellent attention to details and observation skills
- Ability to remain calm and composed under pressure
- Heathrow airport airside pass
- Good knowledge of airport security checks and travel docs
- Customer service
- Monitoring passenger wellbeing
- Excellent communication, multi tasking skills
Timeline
Airport customer service agent
GATE GROUP
04.2022 - Current
Mail sorter
Royal Mail Group
10.2021 - 01.2022
Bachelors of commerce
Higher Secondary school certificate
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