Fozia Ahmed
Glasgow,United Kingdom
Summary
Accomplished professional with expertise in Experienced in administration and bookkeeping with expertise in budgeting, financial planning, and operations management. Proficient in health and safety compliance, regulatory adherence, and quality assurance. Demonstrated success in strategic planning and operational support, with a strong background in recruitment oversight and HR practices. Aiming to leverage these skills to improve organizational efficiency and compliance.
Overview
24
24
years of professional experience
3
3
years of post-secondary education
Work history
Administration and bookkeeping
Self employed
Glasgow, Glasgow City
06.2024 - Current
- Supported budgeting and bookkeeping activities to uphold financial stability.
- Conducted monthly audits to verify compliance with accounting standards.
- Complied carefully with procedures, upheld standards of quality administration.
Co-Director
Z & Co Properties Ltd
Glasgow, Glasgow City
12.2019 - Current
- Manage business operations and financial performance.
- Streamline processes to improve and optimise office operations.
- Ensure compliance with industry standards and participate in overseeing quality control measures.
- Monitor health and safety measures for guaranteed compliance.
- Identify growth opportunities.
- Managing client relationships.
- Planning property repairs and maintenance.
Private carer
Mother
Glasgow, Glasgow City
10.2016 - 02.2026
- Coordinated social activities to enhance social engagement and quality of life.
- Assisted with mobility around the house which resulted in increased independence.
- Monitored changes in health and communicated updates to health professionals and doctors.
- Administered medication and prepared nutritious meals for better health outcomes.
- Offered support in using assistive devices thus promoting self-reliance.
- Demonstrated understanding and patience whilst dealing with challenging behaviours, maintaining positive interactions at all times.
- Maintained a clean living environment for welfare.
- Managed emergency situations swiftly, ensuring safety during crises.
- Enhanced emotional well-being through meaningful companionship and conversation, fostering connection and support.
- Operated hoists to move in and out of bed.
- Improved social health by promoting participation in hobbies and social interests.
- Offered overnight support on a daily basis .
- Maintained dignity and respect throughout personal care support, including dressing, showering and toileting.
- Created positive relationships through practical support and companionship, improving overall quality of life.
- Followed treatment plans for exercises, medications and wound care.
- Involved in decision-making to promote independence.
- Helped manage daily activities of living due to age, illness or injury, or chronic condition.
- Adapted care activities in response to mood, energy levels, and preferences.
- Helped to carry out instructions recommended by health professionals.
- Assisted with adapting to life changes due to bodily or brain injuries.
Customer service representative
Bank of Scotland
Glasgow, Glasgow City
01.2002 - 06.2023
- Provide an excellent customer experience demonstrating a commitment to quality and high customer satisfaction.
- Respond to queries from customers in a professional and timely
manner. - Identifying customer issues and supporting in
- Complete any ad-hoc tasks and projects as assigned by the Customer Service Manager including supporting the administration tasks of the team.
- Build and maintain effective and productive working relationships with colleagues.
- Resolve product or service problems by identifying customer complaints, determining the cause of the problem, working to find the best solution and following up to ensure resolution.
Personal Assistant to Medical Doctor
Hanover Medicals Ltd
Watford, Hertfordshire
08.2007 - 02.2016
- Coordinated clinics, ensuring optimal use of time.
- Maintained confidentiality of documents, ensured secure handling of sensitive information.
- Streamlined administrative processes, resulting in improved workflow and reduced time spent on routine tasks.
- Facilitated training sessions for new hires, creating a smoother onboarding experience and fostering quicker acclimatisation.
- Managed invoice processing and accounts payable tasks accurately and efficiently.
External Manager
Clydeview Care Home
Cardross, Argyll and Bute
03.2012 - 02.2014
- Delegated tasks efficiently to maximise productivity.
- Negotiated vendor contracts to secure favourable terms and conditions.
- Maintained inventory control, reduced stock shortages.
- Implemented cost reduction measures, reduced overhead expenses.
- Cultivated relationships with local authorities to ensure repeat business.
- Enforced safety regulations to reduce workplace accidents.
- Monitored health and safety measures for guaranteed compliance.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Led and managed administrative and clinical lead staff to maintain smooth daily operations.
- Organised financial and operational data to help with yearly budgeting and planning.
- Established clear budgets and cost controls strategies to meet objectives.
- Investigated issues affecting operations, prepared reports and helped correct problems.
- Developed organisational policies for administrative oversight and internal controls.
- Streamlined processes to improve and optimise office operations.
Budget Support Officer
Glasgow City Council
Glasgow, Glasgow City
07.2003 - 12.2005
- Prepared detailed reports promptly to inform strategic planning.
- Compiled activity reports to facilitate performance and service monitoring.
- Updated internal databases regularly for accurate record-keeping.
- Prioritised urgent tasks effectively, reducing backlog significantly.
- Supported colleagues with daily tasks, contributing to smoother operations.
Education
Bachelor of Arts - Business and Management
University of the West of Scotland
Paisley 08.1996 - 06.1999
Skills
- Administration and bookkeeping
- Budgeting and financial planning
- Operations management
- Regulatory compliance
- Quality Assurance
- Strategic planning
- Resourcefulness
- Ability to handle criticism
Affiliations
- Socialising
- Reading
- Travelling
Languages
Urdu
Fluent
Punjabi
Advanced
English
Native
References
References available upon request.
Timeline
Administration and bookkeeping
Self employed
06.2024 - Current
Co-Director
Z & Co Properties Ltd
12.2019 - Current
Private carer
Mother
10.2016 - 02.2026
External Manager
Clydeview Care Home
03.2012 - 02.2014
Personal Assistant to Medical Doctor
Hanover Medicals Ltd
08.2007 - 02.2016
Budget Support Officer
Glasgow City Council
07.2003 - 12.2005
Customer service representative
Bank of Scotland
01.2002 - 06.2023
Bachelor of Arts - Business and Management
University of the West of Scotland
08.1996 - 06.1999