Fozia Afzal
Walthamstow,Waltham Forest
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work history
Receptionist
College Pakistan
Faisalabad, Faisalabad
2010.03 - 2011.04
- Handled appointment scheduling to ensure smooth daily operations.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Maintained an organised reception area for a professional business environment.
- Coordinated office supplies orders to keep necessary materials available at all times.
- Assisted with administrative tasks, improving overall functionality of the office.
Kashf foundation Faisalabad
Kashf foundation
Lone Officer, Faisalabad
2008.02 - 2010.11
- Successfully delivered on tasks within tight deadlines.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Supported team by demonstrating respect and willingness to help.
- Oversaw daily operations to achieve high productivity levels.
- Applied positive customer service approach to increase satisfaction levels.
supervise
garments company Pakistan
supervise, garments compeny As an Assista, Pakistan
2006.06 - 2007.12
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Completed duties to deliver on targets with accuracy and efficiency.
- Completed customer orders with speed and accuracy.
Education
Bachelor of Arts - mass communication
Ilama Iqbal university
pakistan 2008.02 - 2010.03
childcare - level 1 and level 2 Childcare Diploma, Waltham forest college
Waltham Forest College
London 2021.09 - 2023.06
Leve 1,2 Qualifications Certificate - mathematics
Waltham Forest College
London 2021.09 - 2023.09
FAA LEVEL 3 AWARD PAEDIATRIC FIRST AID (RQF) -
Waltham Forest College
London 2023.07 - 2023.07
customer service -
The college of haringey, enfield and north east
London 2024.10 - 2024.10
Skills
- Customer and client relations
- Customer service
- Meeting coordination
- Office supply management
- Office equipment operations
- Flexible
- Punctual
Languages
Urdu
Intermediate
English
Elementary
Hindi
Intermediate
Custom
Dynamic and dedicated Nursery Assistant with a passion for childhood development. Experienced in providing
care and support in both educational and residential settings. Skilled in problem solving, communication,
leadership, and time management. Recognized for resilience and strong work ethic. Eager to continue growing
in the childcare and education sector, driven by a deep passion for supporting children's development.
Timeline
customer service -
The college of haringey, enfield and north east
2024.10 - 2024.10
FAA LEVEL 3 AWARD PAEDIATRIC FIRST AID (RQF) -
Waltham Forest College
2023.07 - 2023.07
childcare - level 1 and level 2 Childcare Diploma, Waltham forest college
Waltham Forest College
2021.09 - 2023.06
Leve 1,2 Qualifications Certificate - mathematics
Waltham Forest College
2021.09 - 2023.09
Receptionist
College Pakistan
2010.03 - 2011.04
Kashf foundation Faisalabad
Kashf foundation
2008.02 - 2010.11
Bachelor of Arts - mass communication
Ilama Iqbal university
2008.02 - 2010.03
supervise
garments company Pakistan
2006.06 - 2007.12