Fozia Sharif

• Duties: Prompt arrival/collection of examination materials prior to exam from Examinations Officer. To assist in the correct setting up of examination rooms, Directing pupils to their correct seats in the examination room.
• Patrolled exam areas to maintain visual presence throughout exam.
• Minimised exam disruptions by handling student queries in quiet, unobtrusive manner.
• Maintained silent examination areas to give all candidates opportunity to focus and showcase abilities.
• Explained exam conditions and procedures before entering exam area.
• Directed candidates to seating areas according to subject and level.
• Enforced penalties for students violating exam rules and regulations.
• Recorded details of late arrivals and early leavers in line with established procedure.
• Seated candidates in line with seating plan.
• Provided eligible students with extra time in line with exam regulations.
• Prepared desks with correct exam papers and accompanying tools.
• Answered student questions in line with strict protocols.
• Removed distractions, retrieved mobile phones and monitored surrounding movements.
• Scanned large number of students to detect cheating attempts.
• Escorted early leavers out of exam areas and collected finished exam scripts.
• Facilitated smooth running of Access Arrangement exams, supervising a number of students.
• Guaranteed exam room functionality, fixing issues promptly and thoroughly.
• Announced times at periodic intervals as necessary.
• Promoted correct exam conduct, verifying student adherence to school regulations at all times.
• Advised candidates on possessions permitted in exam venues to prevent rule breaches.
• Explained rules for transferring answers onto official answer papers.
• Upheld strict exam conditions in line with up-to-date regulations.

• Duties: Dealing with all front office desk queries face to face or over the phone effectively and in a courteous manner ensuring all messages are passed to the correct department via email or over the phone
• Making health promotion telephone calls promoting sessions within the centre
• Day to day scanning and updating of the Child-View system of all new users and group attendees
• Creating new profiles for new attendees using information from completed registration forms
• Undertaking a wide range of admin duties including word processing, faxing, photocopying, filing, collation and distribution of documents including mail merge, processing of correspondence and general clerical duties
• Giving advice to parents about services and activities and sign posting as appropriate
• Producing a variety of promotional materials e.g letters, posters and bulletins, ensure notice boards are up to date and reception area is well presented
• Maintaining and updating waiting lists
• Engaging actively in centre meetings and advisory board meetings and supporting these meetings by recording minutes, preparing relevant papers and directing information appropriately
• Dealing with school related queries such as absent and late children, ensuring I added accurately any information on the school database SIMS which can be remotely accessed by attendance and safeguarding officers
• Updating SIMs for late attendees, Using SIMs and Child-View to obtain information for use by professionals within the Local Authority and the School
• Managed office supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.
• Liaised with customers to resolve enquiries, appointment requests and billing questions
• Collaborated with different departments to maintain positive rapport and smooth workflow
• Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
• Effectively managed incoming and outgoing mail to maximise office efficiency
• Oversaw database to maintain updated records and accuracy
• Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses
• Directed administrative team in high-quality clerical service delivery
• Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs
• Took meeting minutes and distributed to core staff for effective inter-office communication
• Fostered culture of inclusion and positive rapport through consistent team-building activities and inter-office competitions
• Identified and implemented improvements to address and resolve office workflow inefficiencies

• Duties: Dealing and answering queries in an efficient and reliable way from parents and stakeholders
• Covering reception duties
• Answering telephone and counter queries
• Maintaining filing systems
• Adding students to Behaviour Watch (sanctions/detentions)
• Printing and dealing with general correspondence
• Creating a daily list of student names on Excel for student lateness
• Updating notice boards
• Producing reports from SIMS
• Inputting new student details on SIMS, Dealing with new student intake
• Adding and updating student details, Printing and franking letters
• Acting as a link for teachers and guests
• Assisting in ad hoc duties
• Acting up as PA to Head - Advertising vacancies and updating job application packs, Ordering stationary and snacks for staff
• Secure handling of confidential information (SIMS data, reports data)
• Maintain the school record systems for pupils and parents, Assisting with the preparation of reports for parents evenings
• Provide typing, word processing and photocopying support as required
• Sort and distribute post and respond to general enquiries as necessary
• Receive and check goods in from various suppliers, and arrange for distribution to teachers
• Safeguarded community members and public spaces with diligent patrols
• Kept sensitive intelligence safe and secure from unauthorized access

• Duties: To provide administrative support to Year Co-ordinators (YC’s) and Assistant Year Co-ordinators (AYC’s)
• To collate data using SIMS to create tables of information using spreadsheet on Excel
• Create files for mid - phase admissions for new students transferring from other schools
• Arranging mid - phase interviews with the parent’s and Year Co-ordinators
• Updating student details on SIMs such as contact details and change of address
• Adding new students to SIMs by changing their status from ‘offered’ to ‘accepted’ at the end of the Academic Year for Year 7 Students
• Creating and displaying information on YC’s and AYC’s notice boards
• Assist YC’s/AYC’s in preparing parent’s meetings for all the year groups
• Organizing and typing agendas and minutes of team meetings; distributing agendas/minutes to relevant staff
• Generating data for rewards and behaviour incidents for students on GO4school website, printing certificates and distributing achievement badges
• Adapted to unforeseen challenges with proactive, flexible approach.
• Liaised comfortably and confidently with all levels of staff using appropriate tact and diplomacy.
• Managed and prioritised varied and busy workload to meet deadlines.
• Liaising with parents/carers and students on behalf of YC’s,
• Undertaking varied tasks on behalf of YC’s/AYC’s such as: creating certificates for a variety of occasions, updating contact details for students on SIMS, writing letters to parents/carers re issues relating to detention/attendance, sending messages on behalf of YC/AYC to other teachers, and maintaining their filing systems.
• Scheduled meetings to discuss progress of projects and tasks.
• Managed databases and information systems, maintaining accurate and accessible records.
• Planned and coordinated events and activities, maintaining seamless and efficient workflow.
• Build and maintained strong relationships with partners and key stakeholders.

• Duties: Manage the Agency's databases and ensure that all data is input correctly and on a timely basis
• To ensure that the front office is open during the correct hours and that a proper reception service is provided,
• Managed 4-employee office, supervising workers, enhancing productivity and driving efficiency.
• Ensuring that the Agency's outgoing post is dispatched efficiently and timely,
• Maintaining all manual filing systems and be responsible for safe and efficient custody of all casework records, including archiving and retrieval as required,
• Providing statistical information as required on any aspect of the Agency's work,
• Ensuring that the Administration staff are properly trained, developed and efficiently and effectively managed,
• Dealing sensitively and sympathetically with all clients and showing awareness of cultural or religious needs as appropriate,
• Carrying out appropriate duties as directed by line management at any office location in the Borough, to ensure service delivery within Housing and Public Protection is maintained,
• Taking referrals (applications for grants to improve their homes) from clients who are vulnerable (over 60, disabled and on benefits) and advising them of the assistance we can provide them with, enquiring whether they are entitled to our services by obtaining details of benefits they receive, advising clients what benefits they are entitled to and assisting caseworkers complete attendance allowance forms for clients,
• Assisting caseworkers as an interpreter and paying visits to clients homes in relation to their application for assistance for disabled facilities grants and adaptations such as stair lifts, level access shower, ramps etc.
• Oversaw office budget to responsibly allocate equipment and resources.
• Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
• Tracked and recorded team expenses and reconciled accounts to maintain accurate, current and compliant financial records.
• Handled conflicts and complaints with strong problem-solving and mediation skills.
• Supervised senior management with daily office operations, coordinating meetings and other tasks as requested.
• Acted as main point of contact for senior managers, expertly addressing concerns and queries.
• Collaborated and clearly communicated across teams to achieve consistent service delivery.
• Managed high volumes of correspondence with excellent record-keeping and minimal response times.
• Built rapport with key stakeholders to improve communication and operational delivery.
• Evaluated personnel performance to complete development reviews, addressing concerns and making progress recommendations.
• Oversaw office inventory ordering, requisitions and stocking.
• Trained and mentored staff to drive performance and target achievement.
• Enhanced productivity of managers by providing expert administrative support.
• Reviewed timesheets and administered employee entitlements with excellent HR knowledge.
• Recruited and hired qualified candidates for vacant and new positions.
• Conducted risk assessments to reach regulatory compliance and promote staff health and safety.

• Filing documents, marrying up post & responding to general correspondence, using fax machine, answering the phone,
• Dealing with enquiries from Senior Team Managers and Social Workers and all parties concerned with service users,
• Writing and dispatching routine and straightforward letters,
• Managing diaries, booking and arranging meeting and providing documents and refreshments, typing supervision notes, letters and general typing, audio typing, minute taking, ordering stationary, using CareFirst database to obtain information about service users
• Answering general queries from the public and service users, opening and sorting post,
• Obtaining information and compiling statistical information using spreadsheets, producing reports on word, excel and PowerPoint

• Duties: Processing new intake for different applications including Judicial Reviews, Statutory Reviews, Statutory Appeals and Town and Country Planning
• Identifying ineffective applications, requesting documents from litigants in person and Solicitors
• Chasing for documents requested by lawyers and checking that documents requested are lodged
• Liaising with Superior Courts for information, preparing urgent and immediate applications for Judges, supervising and assisting Administrative Officers with their work
• Dealing with miscellaneous queries, dealing with customers at the counter, advising customers of the correct routes of appeal
• Supervising post opening, answering the telephone and assisting with queries from the staff on the general office counter and dealing directly with customers at the counter
• Collating work statistics on a daily basis on how many asylum applications are received and processed and forwarding this information on spreadsheet format to the Home Office and Immigration Tribunal
• Signposted services to improve service user independence and growth
• Built and nurtured positive service user relationships to increase positive outcomes
• Offered friendly, efficient customer service and handled challenging situations with ease
• Produced and distributed monthly reports using Excel knowledge, enabling improved business analysis
• Took minutes and thorough notes in meetings for distribution
• Facilitated and processed incoming calls and emails, distributing relevant information to necessary departments
• Managed queries in person, by phone and via email with exceptional customer care
• Organised meetings and events guaranteeing professional results
• Provided dependable administrative support to senior staff, enabling them to freely handle high-importance tasks
• Organised filing system for important and confidential office documents
• Maintained client dignity and privacy through confidential assessment services
• Undertaking management duties in the absence of Manager, Deputising as Manager – Line Manager (Managed 35 members of staff including agency staff for the Administrative Court Office)

Duties:

• Managing staff by distributing their daily workload equally including cases and post that require action, dealing with day to day queries that effect all staff in the group, taking responsibility in training new staff members in the absence of desk trainers, participating in meetings with Senior Managers, collating work statistics from all members of staff and monitoring and supervising staff with their daily caseload, assisting staff with excessive workloads, obtaining and evaluating routine information to make straight forward decisions, delegating tasks to individuals.
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• Checking new intake, checking if applications are effective, seeking advice from Court Manager, Senior Lawyers to check the validity of applications lodged, returning defective applications, dispatching application forms & guides to proceedings to new applicants, arranging visits for members from the Criminal Cases Review Commission, Home office and new staff at the Criminal Appeal Office, collating information about applicants for forwarding to the CCRC and HO and assisting them with enquires about appeals with the High Court, printing and delegating file request forms, assigning tasks to messengers, finished cases and registry staff and adhering to staff request for messenger service, supervising with post opening
• Filing documents, marrying up post & responding to general correspondence, using fax machine, answering the phone, dealing with enquiries from Lawyers and all parties concerned with a certain case, forwarding documents to Judges & Solicitors, writing and dispatching routine and straightforward letters, preparing and chasing financial circumstances information from applicants, updating information on database, maintaining accurate record systems, processing sentence and conviction appeals upon leave being granted by a Judge & adhering to the Single Judges directions, using database according to programmed instructions in order to obtain the required information, preparing cases for hearing at the Full Court, dealing with miscellaneous files/tasks, preparing cases for oral bail applications, drawing up legal aid/representation orders for Barristers & Solicitors, obtaining documents in relation to the applicant from Crown Courts, National Probation Service & Crown Prosecution Service