Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic

Fouzia Shahnawaz

Lead Certified Pharmacy Technician
Louisville

Summary

Lead Certified Pharmacy Technician with 5 years of experience and success in working within fast-paced pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. A certified Vaccinator, excited to bring talent and record of excellence in customer service as a Lead Pharmacy Technician.

Overview

5
5
years of professional experience
3
3
Certifications

Work History

Lead Certified Pharmacy Technician

Kroger
02.2020 - Current


  • Identified areas for improvement in workflow processes and implemented changes that led to increased efficiency within the pharmacy.
  • Coordinated communication between healthcare professionals to ensure seamless patient care transitions between providers or facilities.
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
  • Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
  • Ensured medication safety with thorough verification of prescription orders and drug interactions.
  • Participated in continuous professional development opportunities to stay current on industry standards and advancements in pharmaceutical care.
  • Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements.
  • Performed regular audits to maintain compliance with state regulations and company policies.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Coordinated verification and filling of more than 300 daily prescriptions.
  • Contributed to the success of flu shot clinics by efficiently administering vaccinations according to established protocols.
  • Trained and mentored new pharmacy technicians, fostering a supportive learning environment.
  • Increased pharmacy productivity through effective delegation of tasks among technicians, maximizing team performance.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Ensured no prescriptions are left unfinished by personally reviewing all pending orders yet to ship


Education

M.D Medicine (Pre-Medicine) -

St. Marry Medical University
Cook Island, NZ

Skills

Medication Documentation

Answering and Routing Calls

Workflow Optimization

Cash Register Operations

Dispensing Medications

Patient Profile Setup

Resolving Customer Issues

Stocking Shelves

Prescription Filling and Labeling

Pharmacy and customer records management

Answering customer questions

Record preparation

Supply Restocking

Order Verification

Drug safety

Drug Inventory Management

Drug Classification Knowledge

Certification

CPhT - Certified Lead Pharmacy Technician

Awards

Recognition for Public Health Contribution
Received a commendation from Kroger Health for becoming a vaccine-certified pharmacy technician, demonstrating excellence in advancing public health and administering life-saving vaccinations.

Timeline

Lead Certified Pharmacy Technician

Kroger
02.2020 - Current

M.D Medicine (Pre-Medicine) -

St. Marry Medical University

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Fouzia ShahnawazLead Certified Pharmacy Technician