Fouzana Begum
Walsall,England, United Kingdom
Summary
Dedicated Healthcare Assistant experienced in delivering person-centred care in fast-paced environments. Proven skills in maintaining safety and confidentiality while supporting patient wellbeing. Collaborates effectively with multidisciplinary teams, enhancing operational efficiency through strong organisational skills. Currently shadowing a Paediatric Phlebotomist, demonstrating proficiency in venepuncture and sample processing with a focus on patient comfort.
Overview
5
5
years of professional experience
Work History
Server
Turk Nazz Restaurant
Sutton Coldfield
01.2024
- Delivered customer service excellence by promptly filling guest orders, communicating food requests to kitchen personnel and offering assistance ahead of requests.
- Collaborated with team members to achieve target results.
- Maintained clean, safe working environments to eliminate accident risks.
- Achieved service time and quality targets.
Barista
Creamy Cup
London
01.2024
- Prepared and served hot and cold beverages, including fresh coffee, espresso drinks and brewed teas.
- Operated espresso machines and other coffee-making equipment with expertise, ensuring high-quality beverage production.
- Maintained a clean and sanitary work environment, regularly cleaning coffee machines, counters, and customer areas.
- Handled telephone enquiries professionally, providing accurate information regarding operating hours, services, and booking procedures.
- Coordinated with kitchen and floor staff to facilitate seamless service and address any guest concerns promptly.
- Greeted arriving guests and personally escorted to offices or meeting spaces.
Business Administration
AR CLAIMS Management
01.2024
- Managing office supplies and equipment.
- Managed confidential information with discretion, upholding data protection standards.
- Maintained clean, safe working environments to eliminate accident risks.
- Achieved service time and quality targets.
- Identified issues, analysed information and provided solutions to problems.
- Picked up additional tasks to aid team success.
- Handled incoming calls and correspondence, directing enquiries to appropriate departments to facilitate smooth communication.
- Monitored office supplies inventory, placing orders to avoid shortages and maintain operational flow.
Shadowing Blood Bank Phlebotomist
Merry Hill Blood Bank
Merry Hill City Centre, West Midlands
01.2025 - Current
- Ensuring patient has confirmation for procedures with a formal consultation for or a for from the GP and perform procedures before they are provided with comfort, dignity, and wellbeing throughout procedures, effective listening and communicating always by providing reassurance and persuasive communication.
- Stock level control is updated consistently, assisting with phlebotomy such as labelling blood bottles, storing blood bottles securely, and accurately preparing preparations of the phlebotomists’ tools for the individuals either adult or children's blood test.
- Business administration followed by at the reception by booking patients' blood tests with a confirmation of their forms either by the general practice or other health professionals.
- Protected patients by following infection control, sharps disposal and bio-hazardous waste disposal procedures.
- Facilitated blood collection for health screenings and diagnostic testing.
- Organised daily work based on collection priority.
Volunteer
Dudley Russell Hall Hospital NHS
Dudley
01.2025 - Current
- Business administration for blood tests and maintained effective communications and managed complaints to avoid conflicts with clear communication; remain professional and calm.
- Engaging patience in the ward offering drinks such as tea and coffee mean while providing excellent customer service.
- for paitientce build trust in report is in realations for consistency, clarity, and accuracy for patients' needs.
Server
Memoir Banqueting Venue
Walsall
01.2024 - 01.2026
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Maintained clean, safe working environments to eliminate accident risks.
- Engaged with customers to better understand needs and deliver excellent service.
- Wiped down surfaces, cleaned cookware and sanitised utensils to meet health and safety standards.
- Engaged with guests during events, providing personalised service that enhanced the dining experience.
- Kept bar stocked and organised for easy access and quick service to customers.
- Cleaned bar of discarded items and wiped up spills without delay to maintain professional appearance.
- Washed and put away glassware after customer use, maintaining ready stock for customer service.
Sales Assistant
TJI Fridays
01.2025 - 05.2025
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Handled customer enquiries, providing prompt responses to questions about products and services.
- Achieved service time and quality targets.
- Engaged with customers to better understand needs and deliver excellent service.
- Picked up additional tasks to aid team success.
- Collaborated with team members to achieve target results.
- Used excellent listening skills, empathy and friendly approach to provide best possible care for service users.
- Greeted new customers and offered immediate seating assistance.
- Cleaned reception area regularly to maintain professional appearance.
- Trained and mentored employees to maximise team performance.
Henna Artist
Therapy by AQA Event
Freelance
09.2021 - 02.2025
- Increased client base by marketing services using social media channels, growing studio profits.
- Custom-designed tattoos for cover-ups, expertly concealing previous work with creative solutions.
- Developed custom tattoo designs for customers, working collaboratively to achieve exact requirements.
- Provided aftercare advice to clients, promoting healing and longevity of tattoo artwork.
- Maintained an up-to-date portfolio showcasing a range of styles, techniques, and custom designs.
- Maintained neat, clean public areas to upkeep professional, sanitary studio appearance.
- Sanitised reusable equipment to maintain impeccable health and hygiene standards and limit infection and contamination risks.
- Applied detailed and intricate tattoos, demonstrating precision and attention to clients' requests.
Volunteer
The Table Café
Walsall, West Midlands
01.2023 - 03.2023
- Swept, vacuumed, polished and mopped hard floors within establishment.
- Followed sanitisation, health and hygiene regulations.
- Emptied bins, collecting and sorting waste and recyclables for compacting and disposal.
- Engaged with customers to better understand needs and deliver excellent service.
- Performed thorough cleaning and sanitising of kitchens, including washing dishes and wiping down surfaces.
- Communicated effectively with kitchen staff to maintain timely service and deliver special requests.
Retail Sales Associate
Attoofys Studio
Birmingham
01.2023 - 02.2023
- Storing Stock up
- Greeted customers warmly and professionally, upkeeping positive gym reputation.
- Assisted customers in finding products, offering detailed information to increase sales and enhance shopping experience.
- Kept shelves neat, clean and organised through visual merchandising.
- Worked flexibly across multiple customer access points.
- Built and maintained positive relationships with customers to encourage repeat business.
- Processed and organised stock delivered to store, verifying correct order counts and products received before delivery sign-off.
Education
NVQ Level 1 - Preparing to work in Adult Health and Social Care
Walsall College
Walsall01-2023
Access to HE Nursing and Midwifery -
Walsall College
Walsall01-2026
Level 2 Art and design -
Walsall College
Walsall01-2023
Level 2 Business Studies -
Sandwell College
Sandwell01-2023
Childcare Apprenticeship Programme -
Swift Birmingham
Birmingham01-2023
GCSEs - Secondary Academic School & Sixthform
Joseph Leckie Academy
Walsall 01-2020
Skills
- Attention to detail
- Multi-tasking
- Team player
- Leadership
- Organization
- Entrepreneurship
- Caring
- Professionalism
- Confidence
- Written communication
- Non-verbal communication
- Blood sample management
- Patient communication
- Team collaboration
- Stock control
- Patient confidentiality
- Health and Safety regulations
- Personal and professional hygiene
- Data Entry
- Patient records
- Handling phlebotomy equipment
- Positive attitude display
- Respectfulness
- Compassionate
- Professional boundaries
- Personal hygiene assistance
- Sanitation and sterilisation
- Stress management
- Compassionate care
Custom
Available Upon Request
Languages
English
Proficient
C2
Bengali
Advanced
C1
Interests
- Henna artist for cultural and special events, creative backdrop designer, fitness and bodybuilding enthusiast, passionate about promoting health and wellbeing, and enjoy networking, socialising, and engaging with diverse communities
Timeline
Shadowing Blood Bank Phlebotomist
Merry Hill Blood Bank
01.2025 - Current
Volunteer
Dudley Russell Hall Hospital NHS
01.2025 - Current
Sales Assistant
TJI Fridays
01.2025 - 05.2025
Server
Turk Nazz Restaurant
01.2024
Barista
Creamy Cup
01.2024
Business Administration
AR CLAIMS Management
01.2024
Server
Memoir Banqueting Venue
01.2024 - 01.2026
Volunteer
The Table Café
01.2023 - 03.2023
Retail Sales Associate
Attoofys Studio
01.2023 - 02.2023
Henna Artist
Therapy by AQA Event
09.2021 - 02.2025
NVQ Level 1 - Preparing to work in Adult Health and Social Care
Walsall College
Access to HE Nursing and Midwifery -
Walsall College
Level 2 Art and design -
Walsall College
Level 2 Business Studies -
Sandwell College
Childcare Apprenticeship Programme -
Swift Birmingham
GCSEs - Secondary Academic School & Sixthform
Joseph Leckie Academy