Fousseni Ouattara
Enfield London Boro,england
Summary
A motivational leader with a record of success in religious and business environments. High-achieving senior executive bringing expertise in business planning, revenue development and change management. Offering five years of leadership in the health and social care and consultancy industry, an entrepreneurial, forward-thinking mindset, and demonstrated track record of accomplishment.
I also have proven risk assessment, strategic planning and solution management skills. I am focused on achieving sustainable growth in dynamic market conditions through exceptional leadership and relationship-building strengths. I am looking for a new professional challenge.
History of maintaining efficiency and high employee satisfaction with a responsive management style.
Overview
30
30
years of professional experience
4
4
years of post-secondary education
Work history
Quality Assurance and Training Manager
Angels Caring Care Ltd
Enfield London Boro, england
06.2018 - Current
- Monitored individual service returns and updated master quality assurance spreadsheets.
- Implemented service action plans to mitigate potential risks.
- Prepared and issued service user questionnaires to solicit feedback and suggestions.
- Maintained up-to-date procedures for complaints and compliance.
- Updated individual service audit spreadsheets with review results.
- Implemented and maintained complaints and compliance action tracker to improve performance standards.
- Performed periodic operational checks of data held within the database to uphold quality standards.
- Monitored employee performance while completing tasks to evaluate compliance with company standards.
- Analysed data from external sources to identify potential problems with competitors' services.
- Contributed to developing guidelines, processes and documentation to meet required standards for recording information.
- Uploaded documents to internal and external systems for backup.
- Adhered to compliance and business timetable to meet set deadlines.
- Attended meetings and submitted decisions made to senior management for approval.
- Conducted and completed quality assurance checks for new service users.
Chief Executive Officer
Angels Care Training Academy Ltd
London, london
01.2019 - Current
- Developed and implemented a 3-5 year corporate strategic plan informing future business expectations and direction.
- Participated in labour contract negotiations, successfully remaining within budget.
- Devised vital initiatives that drove substantial business growth.
- Built productive relationships with industry partners to meet strategic business objectives.
- Took feedback from employees to develop internal policies for positive company culture.
- Created and implemented policies and objectives to improve productivity and maximise investment return.
- Directed evaluations of company operational and marketing structures to uncover improvement opportunities.
- Drove profit increase by transforming production process to meet dynamic industry conditions.
- Adapted to market changes by implementing new market expansions.
- Oversaw budgetary and financial activities and implemented strategies to grow business and profits.
- Spearheaded expansion strategies to increase business market share, drive growth and increase customer base.
Senior Pastor
Christ Disciples Centre
Enfield, london
05.2009 - Current
- Offered impartial spiritual, moral and religious guidance to members of thecongregation.
- Counselled congregants are asking for spiritual guidance.
- Planned and conducted worship services, wrote sermons and worked with key church leaders to carry out church mission.
- Built anetwork of positive relationships with church members and thelocal community.
- Worked with colleagues to promote responsible biblical stewardship.
- Officiated special services such as weddings, funerals and baptisms.
- Raised congregational awareness of community needs.
- Led group sessions to explore bible teachings.
- Used outreach programmes to help increase church attendees at weekly services.
- Maintained open lines of communication with church members by writing content for church newsletters, bulletins and worship services.
- Supervised associate pastors and staff leading education, youth and pastoral care programmes.
- Oversaw administration and management of different areas of theministry.
- Provided pastoral care through visitation, counselling and prayer.
- Visited homes and hospitals at therequest of congregants.
- Led programmes such as worship, study, fellowship and service opportunities.
- Wrote and preached engaging and informative sermons at weekly services.
Head & Pizza Chef
ASK Restaurant Ltd
09.2008 - 01.2010
- Recruited and managed senior staff with afocus on delivering precise results.
- Maintained organisational compliance with applicable legislation and regulations.
- Established strong rapport with stakeholders to enhance business credibility.
- Identified and resolved operational issues impacting productivity, performance or profitability.
- Created and led successful business culture focused on performance.
- Allocated resources to teams and projects based on need, performance and availability.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Set strategic plans to govern the functioning of kitchen operations.
Pizza chef
ASK Restaurant Ltd
01.2002 - 01.2008
- Organise, supervise and Train workers in food preparation and service, sanitation, and safety procedures/ Menu planning/ Maintain an inventory and order as necessary—control inventories of food, equipment, minor ware, and liquor and report shortages to designated personnel.
General Manager
Le Coup de Frein Ltd
01.1996 - 01.2002
- Empowered staff members to contribute to the company's continuous improvement, quality and growth.
- Delivered business strategy to drive revenue and operational efficiencies.
- Implemented effective customer service procedures to encourage positive feedback.
- Managed high-performing teams to deliver quality customer service and stable profits.
- Recruited top-performing candidates to build staff retention and team performance.
Assistant sales manager
IGP IRIS Conseil
01.1994 - 01.1996
- Assurance
- Voluntary work /Work for the charity
- Volunteer work and preaching in several churches (Alive Chapel Intel)
- Ebenezer ministry Bristol/ great church revival London /African Child charity /Heaven on Earth charity
Education
Postgraduate diploma achieved -
Postgraduate Diploma - Marketing Management
Postgraduate Diploma - Strategic Marketing
Postgraduate Diploma - Human Resource Management
Advance Diploma - hotel & tourism management
Baccalauréat - undefined
7 Diploma - Human Resources Management
cambridge management and leadership school
London/uk 01.2022 - 01.2023
7 Diploma - international business Law
2022
Master's - Theology
University of Manchester
2021
7 Diploma - Health and social care Management
2021
TQUK Level 3 Certificate in Assessing Vocational Achievement (RQF - undefined
2020
TQUK Level 3 Certificate in Award in Educational and Training (RQF - undefined
2019
Level 3 Certificate in Human Resource Management (CIPD - undefined
2019
BA - theology
University of Manchester
09.2012 - 07.2015
EMBA - International Marketing
Kalaidos University of Applied Sciences
2008
Postgraduate Diploma - Regional Business Development, tourism management
City of London College
2006
Diploma - hotel & tourism management, kitchen management
London Study Centre of English Languages / Fulham
2003
advanced diploma - English studies
Ecole Superieure des Ingenieurs Commerciaux
2002
Advanced Technician Diploma - commercial management
Lycee Garcon de Bingerville
1992
Skills
- Computer skills:
- IT SKILLS
- Word, Internet and Email
- Marketing
- Business management
- Risk management
- Public relations understanding
- Health and social care recruitment processes
- Business development
- Strategic decision-making
- Employee management
- Business planning
- Policy updates
- Regulatory compliance
- Business administration
- Strategic consultancy
Interests
ADDITIONAL INFORMATION:
Health Excellent; non-smoker
INTERESTS
, Running, Keeping Fit & travelling
Cooking & Reading
Languages
English
Fluent
French
Fluent
Timeline
7 Diploma - Human Resources Management
cambridge management and leadership school
01.2022 - 01.2023
Chief Executive Officer
Angels Care Training Academy Ltd
01.2019 - Current
Quality Assurance and Training Manager
Angels Caring Care Ltd
06.2018 - Current
BA - theology
University of Manchester
09.2012 - 07.2015
Senior Pastor
Christ Disciples Centre
05.2009 - Current
Head & Pizza Chef
ASK Restaurant Ltd
09.2008 - 01.2010
Pizza chef
ASK Restaurant Ltd
01.2002 - 01.2008
General Manager
Le Coup de Frein Ltd
01.1996 - 01.2002
Assistant sales manager
IGP IRIS Conseil
01.1994 - 01.1996
Postgraduate diploma achieved -
Postgraduate Diploma - Marketing Management
Postgraduate Diploma - Strategic Marketing
Postgraduate Diploma - Human Resource Management
Advance Diploma - hotel & tourism management
Baccalauréat - undefined
7 Diploma - international business Law
Master's - Theology
University of Manchester
7 Diploma - Health and social care Management
TQUK Level 3 Certificate in Assessing Vocational Achievement (RQF - undefined
TQUK Level 3 Certificate in Award in Educational and Training (RQF - undefined
Level 3 Certificate in Human Resource Management (CIPD - undefined
EMBA - International Marketing
Kalaidos University of Applied Sciences
Postgraduate Diploma - Regional Business Development, tourism management
City of London College
Diploma - hotel & tourism management, kitchen management
London Study Centre of English Languages / Fulham
advanced diploma - English studies
Ecole Superieure des Ingenieurs Commerciaux
Advanced Technician Diploma - commercial management
Lycee Garcon de Bingerville
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