FORTUNATE MHLANGA
Mofolo Village
Summary
Beauty advisor with extensive experience in customer service, sales tracking, and event planning. Proven track record in managing beauty counters, executing successful events, and consistently achieving sales targets. Expertise in product knowledge, client consultation, and upselling techniques. Strong background in customer care and relationship management, with a focus on enhancing brand visibility and driving sales through strategic initiatives.
Overview
15
15
years of professional experience
1
1
Certification
Work History
ESTEE LAUDER Beauty Advisor
The Foschini Group
03.2025 - Current
- Managing Estee Lauder counter and Clinique counter
- Planning and executing events
- Managing stock as well as sales
- Recording of the business administration
- Having excellence in customer care
- Dealing with customer queries
- Compiling reports of events feedback
- Tracking sales and Making targets
- Consulting, advising and recommending relevant products
ESTEE LAUDER Beauty Advisor
Retailability Edgars MOA
08.2023 - 02.2025
- Planning and executing events
- Managing stock as well as sales
- Recording of the business administration
- Having excellence in customer care
- Dealing with customer queries
- Compiling reports of events feedback
- Tracking sales and Making targets
- Consulting, advising and recommending relevant products
Teachers Assistant
Gauteng DOBE; Emisebeni Primary School
01.2021 - 06.2021
- Assisting teachers with the lesson planning for the week
- Marking scripts and books
- Assisting children with homework’s and reading
- Preparing daily the lesson and the activities for the teacher
Beauty Consultant
The Prestige Cosmetics Group
06.2019 - 03.2020
- Providing knowledge on make-up, skin care and fragrances
- Identifying opportunities to create sales for the brand
- Recording of sales
- Maintaining a clean and neat counter
- Facilitating visibility of the brand through an appropriate display
Inbound Call Center Agent
ADT Security Sandton
11.2016 - 04.2019
- Offering patience assistance to customers
- Taking customer calls and providing accurate and satisfactory answers for their queries and concerns
- Guarding customers through troubleshooting and navigating on our company’s product
Brand Ambassador
UTHOHT Entertainment and Promotions
08.2011 - 01.2015
- Educate customers about our products
- Generate sales opportunities
- Having excellence in customer care
- Conveying a positive image of the client’s product and service
Education
Senior Certificate - English, IsiZulu, Business Studies, Economics, History, Mathematical Literacy
Sydney Maseko
National Vocational Certificate - Safety in Society NQF 4, English First Additional Language, Mathematical Literacy, Life Orientation (Theory and Computer Practice), Criminal Justice Process, Governance, Law Procedures and Evidence
South West Gauteng College: George Tabor Campus
Skills
- Customer service and support
- Sales tracking and reporting
- Event planning and execution
- Product and makeup knowledge
- Client consultation and interaction
- Team collaboration
- Problem solving and feedback analysis
- Client relationship management
- Upselling techniques
- Skincare planning and visual merchandising
Languages
English
Zulu
References
- UTHOHT Entertainment and Promotions, Managing Director, Mr Vongani Rkhotso, 0796809677
- ADT Security Sandton, Manager, Mrs Angeline Thulare, 0734697705
- Crystal Careers Solutions (Pty) Ltd, Managing Director, Mandisa Ndamane, 0110518932 or 0110261302
- The Prestige Cosmetics Group, Counter Manager, Mrs Daphne Bildi, 0848082035
- Emisebeni Primary School, Principal, A. T Nemakonde, 0119825505
- Retailability Edgars MOA, Manager, Mr Pine Nemakonde, 0817663470
- The Foschini Group, Manager, Ms Emmaculate Ngwenya, 0849002774
Custom Section
Crystal Careers Solutions (Pty) Ltd, Inbound, Outbound, Help Desk, Customer Service, Effective Communication, Handling of Objects, The Communication Systems
Certification
- HFDF GENERALIST COURSE
- ONBOARDING COURSE
- CODE8 Licence
Timeline
ESTEE LAUDER Beauty Advisor
The Foschini Group
03.2025 - Current
ESTEE LAUDER Beauty Advisor
Retailability Edgars MOA
08.2023 - 02.2025
Teachers Assistant
Gauteng DOBE; Emisebeni Primary School
01.2021 - 06.2021
Beauty Consultant
The Prestige Cosmetics Group
06.2019 - 03.2020
Inbound Call Center Agent
ADT Security Sandton
11.2016 - 04.2019
Brand Ambassador
UTHOHT Entertainment and Promotions
08.2011 - 01.2015
Senior Certificate - English, IsiZulu, Business Studies, Economics, History, Mathematical Literacy
Sydney Maseko
National Vocational Certificate - Safety in Society NQF 4, English First Additional Language, Mathematical Literacy, Life Orientation (Theory and Computer Practice), Criminal Justice Process, Governance, Law Procedures and Evidence
South West Gauteng College: George Tabor Campus