Forster K. Opare
London,ENG
Summary
Strategic financial services professional with proven success in enhancing client engagement and driving portfolio growth. Expertise in implementing market-aligned initiatives that boost organizational success and increase shareholder value.
Overview
18
18
years of professional experience
Work History
Segment CVP Manager Priority & Personal Banking
Standard Chartered Bank
07.2019 - Current
- Ensure CVP is aligned with market needs.
- Support the implementation and execution of Priority Banking strategy, track key strategic initiatives and contribute to the achievement of revenue and balance sheet targets.
- Deploying activities to build balances and deepen client relationships.
- Working closely with the product teams to ensure that the product agenda is fully aligned with the evolving market needs and with the client value proposition.
- Sustaining active client engagement through digital channels especially during the pandemic season.
- Developing presentations for segment level, country and regional Priority banking business reviews.
- Manage the priority portfolio in alignment with segment proposition document requirements and contribute to the overall growth of the portfolio.
- Anchoring all segment led client events to ensure the delivery of the right experience to clients.
- Support in building and maintaining a robust control environment to ensure sustainability of the Priority client segment.
Campaigns & Micromarketing Manager, Retail Banking
Standard Chartered Bank
01.2016 - 06.2019
- Identifying opportunities for leads generation and deploying activities to increase client wallet share.
- Working closely with the Brand & Marketing unit to increase top of mind awareness for different client segments.
- Conceptualised and anchored CEMS leads campaigns for both Priority and Personal banking segments.
- Preparation of localized offers and campaign scripts.
- Achieving maximum impact from campaigns through active frontline engagement.
- Use of portfolio insights and analytics to enhance client engagement effectiveness and efficiency.
- Working with sales staff to embed structured sales disciplines.
Business Planning Manager, Retail Banking
Standard Chartered Bank
01.2012 - 06.2015
- Supporting the achievement of business performance targets through tracking of business initiatives, coordination of data required for analysis and preparation of presentation for business reviews.
- Preparation of performance statements for end of year annual reports.
- Organising, Coordinating Strategy offsite/ Business Conferences and coordination of senior leadership team visits.
- Acting as secretary to the Retail Banking Management Committee including recording of minutes and tracking of all actions till closure.
- Working with different internal stakeholders to present information in a structured and effective manner.
- Providing timely and relevant updates to different levels of management.
- Working on specific projects as assigned by Head of Retail Banking.
Portfolio/Relationship Manager, Employee Banking
Standard Chartered Bank
04.2010 - 12.2012
- Contributing to the growth of both sides of the balance sheet through new client acquisition.
- Achievement of revenue targets by providing relationship management and servicing of existing clients with different product solutions.
- Growing the wallet share of clients.
- Portfolio performance reporting and use of data for new client prospecting.
- Obtaining and using feedback from clients to enhance product value proposition.
International Graduate, Retail Bank
Standard Chartered Bank
09.2008 - 04.2010
- Identified and recommended process improvements through structured presentations to enhance operational efficiency.
- Leveraging structured management learning programmes to build key competencies in leadership.
- Undertaking specific rotations within the retail bank to gain working knowledge.
- Supported organization of bank-specific events and programs to foster community engagement and brand awareness.
- Completed assigned tasks, projects, and learning modules while championing bank sustainability initiatives to promote corporate responsibility.
Education
MBA - Finance
University of Leicester
UKBachelor of Arts - Economics & Statistics
University of Ghana
LegonSkills
- Multitasking
- Working under little or no supervision
- Self-starter and team player
- High sense of ownership & responsibility
- Creative
- MS Word
- MS Excel
- MS PowerPoint
- MS Outlook
Major Contributions
- Developed the Priority Proposition as part of a business co-creation initiative between Standard Chartered Bank and Vodafone Ghana Ltd.
- Anchored sales campaigns for all retail segments to drive relationship deepening.
- Implemented Service-To-Sales (S2S) tele sales initiative.
- Prepared presentations packs for deep dive reviews and tracked business initiatives.
- Coordinated senior leadership visits for Retail banking.
Attributes
- Multitasking
- Working under little or no supervision
- Self-starter and team player
- High sense of ownership & responsibility
- Creative
Personal Information
- Age: 37
- Hobbies: Reading business journals, Listening to discussions on topical issues & current affairs, Fitness exercises, Watching Soccer, Playing Ping Pong, Watching movies, Volunteering Work
Timeline
Segment CVP Manager Priority & Personal Banking
Standard Chartered Bank
07.2019 - Current
Campaigns & Micromarketing Manager, Retail Banking
Standard Chartered Bank
01.2016 - 06.2019
Business Planning Manager, Retail Banking
Standard Chartered Bank
01.2012 - 06.2015
Portfolio/Relationship Manager, Employee Banking
Standard Chartered Bank
04.2010 - 12.2012
International Graduate, Retail Bank
Standard Chartered Bank
09.2008 - 04.2010
MBA - Finance
University of Leicester
Bachelor of Arts - Economics & Statistics
University of Ghana