FORHAD HOSSAIN RABBE
Knaphill,Surrey
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work history
Store manager
Index Laboratories Ayu
Sylhet, Bangladesh
2021.01 - 2022.09
- Challenged and inspired team members to achieve business results.
- Built brand loyalty by promoting company loyalty schemes, hosting events and engaging with repeat customers.
- Set SMART goals for store team, developing staff abilities and increasing sales performance.
- Monitored stock levels and wrote timely order supply requests to replenish merchandise.
- Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
- Completed opening and closing procedures each day.
- Optimised store performance through continuous evaluation of existing processes and identifying improvement opportunities.
- Checked invoices from suppliers against physical stock records to identify discrepancies.
- Provided excellent customer care through prompt complaint resolution and quality of service.
Waiter assistant
Eastern Taste
Knaphill, Surrey
2023.02 - 2023.07
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
Second chef
Eastern Taste
Knaphill, Surrey
2023.07 - Current
- Collaborated with head chef to create innovative, seasonal menus for special events.
- Handled special customer requests to meet dietary needs and mitigate allergen risks.
- Met company portion and serving size standards, maintaining kitchen cost-efficiency.
- Checked freezers and refrigerators to verify correct storage and temperatures.
- Prepared, produced and packed food in tight timescales.
Education
Master of Business Administration - Business Management
Regent's College
London 2023.01 -
Bachelor of Business Administration - Accounting
The Millennium University
Dhaka, Bangladesh 2018.03 - 2021.12
A-Levels - Accounting
Madan Mohan College
Sylhet, Bangladesh 2016.02 - 2017.12
Skills
- Meal preparation
- Store management
- Microsoft Office
- Organisational Skills
- Communication Skills
Languages
English
Upper intermediate
Bengali
Proficient (C2)
Timeline
Second chef
Eastern Taste
2023.07 - Current
Waiter assistant
Eastern Taste
2023.02 - 2023.07
Master of Business Administration - Business Management
Regent's College
2023.01 -
Store manager
Index Laboratories Ayu
2021.01 - 2022.09
Bachelor of Business Administration - Accounting
The Millennium University
2018.03 - 2021.12
A-Levels - Accounting
Madan Mohan College
2016.02 - 2017.12