FORAM UPADHYAYA

Oracle Banking Digital Experience (OBDX) – SME & Technical Lead

• Served as Subject Matter Expert (SME), delivering consulting, implementation, and product support services for Hampden Bank and Alpha Bank.
• Successfully led the OBDX customization and upgrade project for Hampden Bank, migrating from a third-party vendor platform to OBDX v22.2.2, ensuring seamless transition and business continuity.
• Directed and mentored a team of junior developers/freshers, providing hands-on training in OBDX, delegating tasks effectively, and ensuring high-quality, timely deliverables.
• Acted as the primary client liaison, addressing enquiries, resolving technical/product issues, and managing weekly customer calls and status reporting for both stakeholders and management.
• Proactively identified and mitigated project risks, ensuring smooth execution and client satisfaction.
• Designed and set up an internal OBDX demo environment, enabling knowledge sharing and supporting internal/external guidance sessions.

• Delivered end-to-end consulting, design, development, implementation, and support for digital banking solutions on Oracle Banking Digital Experience (OBDX) and Oracle Flexcube Direct Banking, partnering with over 7 global banks (5 UK-based) across Retail, Corporate, Mobile, Virtual, and Open Banking domains.
• Spearheaded the onsite implementation of OBDX v17.1.12 (Credit Cards Module) for Gibraltar International Bank, ensuring a smooth go-live and providing post-production support.
• Designed and deployed custom banking solutions, including:
  Virtual account management (closure & reporting) for Barclays Bank.
  24x7 payment changes & Open Banking API customizations for Arbuthnot Latham Bank, enabling secure customer account selection, authorization, and balance checks.
  Production support & enhancements for Weatherbys Bank (OBDX 18.2), delivering product walkthroughs and aligning upgrades with client requirements.
  Retail & corporate banking solutions for International Bank of Qatar and Mauritius Commercial Bank.
• Ensured seamless integration of Oracle’s digital banking solutions with multiple core banking systems, including Oracle Flexcube UBS, Temenos T24, and Misys Equation.
• Led teams of 2–20 members, mentoring junior consultants, assigning tasks, and monitoring performance to achieve deliverables on time and at quality standards.
• Engaged directly with customers to gather requirements, define scope, estimate efforts, and manage delivery schedules, while ensuring alignment with business needs.
• Developed proofs of concept (POCs) for innovative banking solutions, driving adoption of new product features and securing client buy-in.
• Strengthened delivery practices through:
  Automation of build and deployment via DevOps.
  Code/version management using SVN.
  Task & issue tracking with JIRA.
  Preparation of SDLC documentation, test plans, and RCAs.
• Consistently recognized for client-focused problem solving, addressing technical and business issues effectively, and ensuring long-term customer satisfaction.
• Provided demos, knowledge transfer, and training to clients and internal teams, contributing to capability building and smoother adoption of digital banking platforms.