FOLORUNSO OLUWATOBI
NEWCASTLE UPON TYNE,UNITED KINGDOM
Summary
I am currently a student that has been building experience from the past years, and I have developed multiple competencies such as customer support, excellent team work abilities, IT capabilities and communication skills . CAREER OBJECTIVES Strive for excellence and precision at all times in any area of assignment, attaining professional distinction. To work as a good administrator, to ensure organization growth for organization ideas and objectives. To pursue a challenging career in a dynamic organization that requires top right initiative, resourcefulness, with ability to apply gained skill and knowledge, adding to the growth and development of the organization.
Overview
14
14
years of professional experience
Work history
ACCENTURE. CLIENT DELIVERY
NEW VISION CARE SERVICES
Remote work
11.2022 - Current
- Working with client teams to deliver business transformation
- Support the delivery of customer experiences using the latest technologies
- Obtaining client requirements, formulating a plan of action and working with delivery teams for maximum client satisfaction.
- Developed and updated internal guidelines.
TELEPHONE INTERVIEWER
IPSOS MORI
05.2018 - 10.2022
- Conducting surveys over the telephone and recording answers appropriately
- Informing participants on GDPR and their rights during and after the interview
- Ensuring participant confidentiality is fully maintained
- Maintaining a steady flow of rapport throughout the interview.
- Promptly uploaded recordings to online database using [Software].
CUSTOMER SERVICE REPRESENTATIVE
STABLE OIL SERVICES
07.2013 - 05.2018
- Investigating and dealing with clients' complaints through email, phone or in person
- Communicating with customers regarding their accounts, delivery or delays
- Exploring the use of database systems to deliver top-notch customer care
- Compiling reports on overall customer satisfaction.
ASSISTANT COMPUTER TRAINER
C&Y COMPUTER TRAINING CENTRE
10.2014 - 04.2015
- Guiding computer trainees in carrying out tasks
- Teaching Basic Programming Language techniques
- Design and implement training schedules
- Evaluate and assess students' progress
TEACHER
BRITISH LIGHTHOUSE INTERNATIONAL COLLEGE
05.2010 - 02.2013
- Ensuring students are organised during school hours
- Teaching students to reason numerically and recognise patterns
- Collating scores and preparing results
- Counselling students
- Bringing parents up-to-date with their children's performances
- Prioritised strategies to develop responsible, independent learners.
Education
BSc - Web Development
LE WAGON
2023
SSCE - undefined
RKY Consulting Services Ltd
2023
BSc - Computer Science
Ekiti State University
2015
Senior Secondary School - undefined
Saint Peter's Unity Secondary School
2010
First School Leaving Certificate - undefined
Ola Oluwa Nursary and Primary School
2003
Skills
- PERSONAL ATTRIBUTES / CAPABILITIES
- A quick learner
- Teaching
- Intermediate Programming Language Skills
- Proficiency in the use of Microsoft tools
- High Team work values
- Effective Time and Resource Management
- Care Assistant
- Data Entry Skills
- Organizational and Mathematical Skills
- Excellent Interpersonal Communication
- Honesty and Transparency
- Adaptability
- Excellent Customer Service
Interests
.
, Reading: I enjoy reading novels, journals and other materials that stimulate mental growth.
Movies: I like to watch movies in my spare time. It's one of my favourite things to do.
Cooking: I love to cook and try out new dishes. I always learn something new when cooking.
Travelling: I enjoy travelling, see new things, learning new cultures and meeting new people.
Additional Information
- PERSONAL DATA , Eligible to work in the UK: Yes
Languages
English
Advanced
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
ACCENTURE. CLIENT DELIVERY
NEW VISION CARE SERVICES
11.2022 - Current
TELEPHONE INTERVIEWER
IPSOS MORI
05.2018 - 10.2022
ASSISTANT COMPUTER TRAINER
C&Y COMPUTER TRAINING CENTRE
10.2014 - 04.2015
CUSTOMER SERVICE REPRESENTATIVE
STABLE OIL SERVICES
07.2013 - 05.2018
TEACHER
BRITISH LIGHTHOUSE INTERNATIONAL COLLEGE
05.2010 - 02.2013
BSc - Web Development
LE WAGON
SSCE - undefined
RKY Consulting Services Ltd
BSc - Computer Science
Ekiti State University
Senior Secondary School - undefined
Saint Peter's Unity Secondary School
First School Leaving Certificate - undefined
Ola Oluwa Nursary and Primary School
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