Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Hobbies And Interests
Timeline
Generic
Folashade Gloria Ajibade

Folashade Gloria Ajibade

England

Summary

Detail-oriented Candidate with years of experience in support/customer service, billing, and finance professions adept at communication and problem-solving. Prepared to bring talent and expertise to organization offering opportunities for advancement. 1-year experience as a customer billing/support and Finance representative with 5 years of experience in the tech industry, 2 years' experience as a sales manager and 1 year of experience as a teacher. An excellent reputation in improving customer satisfaction, a good team player with an overall operational improvement.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Enterpreneur

Essencasions Services
01.2023 - Current
  • Established the company through thorough research of consumer needs.
  • Registered the company under the rules and regulations of the Corporate Affairs Commission.
  • Oversee end-to-end business processes to maintain proficiency and profitability to up to 30%.
  • Operate Social media handles and run advertisement/marketing on a daily basis
  • Develop and implement marketing strategies to generate new customers and increase sales and profit margins.

Finance Officer

Whogohost Limited
09.2019 - 09.2023
  • Collaborated with team leader/CFO to define standards, policies and procedures to meet company revenue goals
  • Managed day-to-day operations in finance department of the organization.
  • Ensured that all relevant metrics sheets are completed accurately and timely
  • Assisted Head of finance in ensuring that all relevant laws were carried out
  • Assist Finance Lead in Monthly, Quarterly, and Annual Financial Reporting and Audit.
  • Manage Petty Cash, Track bank deposits and Payments.
  • Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
  • Assist with budget preparation and decreased costs by up to 40%, reviewed and implemented financial policies.
  • Posted all transactions into QuickBooks Online.

Customer Support/ Billing Representative

Whogohost Limited
08.2017 - 09.2019
  • Connected with customers to address questions and resolve issues through phone and email
  • Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service
  • Pursued and processed payments for outstanding balances
  • Entered data, tracked trends and escalated client concerns to management
  • Promoted consistent accuracy of billing information by reconciling company's bank accounts monthly
  • Provided billing support to clients via e-mails and phone, documented billing procedures and updated staff internal wiki with regular new staff's training.

English Teacher (Youth Corps)

Goodness of God Group of Schools
08.2016 - 07.2017
  • Planned, prepared and delivered instructional activities that facilitate active learning experiences
  • Used variety of teaching techniques to encourage student critical thinking and discussion in the course
  • Established and enforced clear class objectives and requirements to promote consistent education for all students
  • Assessed student performance, behavior and social development and devised improvement strategies for struggling children
  • Handled disciplinary problems with calm and poise and reported escalating issues to the principal
  • Created and implemented lesson plans, modifying for differences in student learning styles
  • Discussed grades and methods for improvement with students privately.

Sales Manager

Jibax Frozen Foods
01.2016 - 04.2017
  • Assembled and rearranged goods in the required manner.
  • Present and absent provision of support/guidance to customers.
  • Resolved Customer complaints as regards issues.
  • Followed up on customer complaints to ensure customer satisfaction.
  • Ensured adherence to operating procedures.

Education

Master of Science - Business Management

UNIVERSITY OF HULL
United Kingdom
09.2024

Bachelor of Arts - Communication and Language Arts

UNIVERSITY OF IBADAN
Ibadan, Nigeria
12.2015

Skills

  • Customer Service
  • Google Analytics
  • Social Media
  • Budget Management
  • Microsoft Apps
  • PowerPoint
  • Google Workspace Apps
  • QuickBooks
  • Pricing and costing
  • Strong communication skills
  • SQL
  • Team Leadership
  • Products and Project Management
  • Self-Motivated

Certification

  • Fundamentals of Accounting - Dec 2022
  • Introduction to SQL
  • Intermediate SQL Queries
  • Introduction to SQL Server
  • Analyzing Data in Spreadsheets
  • Spreadsheets Foundations

Accomplishments

  • Best Team Spirit - 2020
  • Employee of the Year - 2021
  • Employee of the month and Quarter, achieved numerous times.
  • Minimized costs, increased profits through research and strategic management
  • Liaised with the billing team and successfully managed projects which increased profit on sales of products and services.
  • Successfully generated promotional campaigns with the growth team which maximized registrations of new customers
  • Successfully trained over 10 new staffs on products features and operations
  • Reduced process discrepancies through performance reporting and data analysis.

Hobbies And Interests

  • Movies
  • Playing Volleyball
  • Football
  • Singing
  • Reading
  • Dancing
  • Online Trading
  • Gaming

Timeline

Enterpreneur

Essencasions Services
01.2023 - Current

Finance Officer

Whogohost Limited
09.2019 - 09.2023

Customer Support/ Billing Representative

Whogohost Limited
08.2017 - 09.2019

English Teacher (Youth Corps)

Goodness of God Group of Schools
08.2016 - 07.2017

Sales Manager

Jibax Frozen Foods
01.2016 - 04.2017

Master of Science - Business Management

UNIVERSITY OF HULL

Bachelor of Arts - Communication and Language Arts

UNIVERSITY OF IBADAN

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